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“Very Dirty”

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Orlando Metropolitan Resort
Ranked #319 of 337 Hotels in Orlando
Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very Dirty”
Reviewed January 7, 2014

Don't go to this hotel. The building is very old and dirty, it has mold in the outside. The room's carpet is dirty and stained, the towels and the bed sheets have stains and ringworms (tinea corporis). They charge you $5 fee everyday for stupid stuff that are free anyways (YMCA). The staff is horrendous, we had specified the staff weeks earlier to assigned us for a room in the first floor and the never did that for us even when we went to the front desk a couple of times and the staff said the room was guaranteed, they never had any room separated. Would not recommend ever.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fhl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Met_Management_Team, Guest Relations Manager at Orlando Metropolitan Resort, responded to this review, January 8, 2014
Thank you for your review of the Metropolitan Resort. We appreciate the time you took to let us know your feedback and it does appear in some areas we have failed to meet your expectation. For that we sincerely apologize. The housekeeping staff and the engineering dept are looking into this situation. . With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. Hope you give us another opportunity soon!
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Rating summary
  • Location
  • Sleep Quality
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  • Service
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Iowa City, Iowa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 6, 2014 via mobile

We got locked several times out of the room... but because of the breakfast and shuttle bus to disneys and universal studios, it made us feel better. Also, it is hard to find a type of room for that price in Orlando.

Stayed January 2014, traveled with friends
Helpful?
1 Thank Casey324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Met_Management_Team, Guest Relations Manager at Orlando Metropolitan Resort, responded to this review, January 8, 2014
Thank you for your review of the Metropolitan Resort . We appreciate the time you took to let us know your feedback and it does appear in some areas we have failed to meet your expectations. For these items, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. Hope you give us another opportunity soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Orlando hotels

Ormond Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 1, 2014

We drove to hotel in morning of our stay and was rudely advised we could not check in until after 4pm. After checking in at 10 pm when we got back from Sea World I see why they check in so late in the day, so tired people would not want to complain about room. When I told the afternoon office rep about the rude girl earlier in day I was advised they new about her but she did her job and would not get reprimanded. I have stayed in Orlando Resorts every year this is the first one that told us 4 pm for check in. The write up for the "resort" shows a small kitchen, not even a hot plate was there. the bottom of the bathroom door was full of holes and damage. The vanity faucet had a broken hot water handle with sharp edges. When you use the vanity sink the water did not drain. I went for coffee in the morning and the key to get in the room did not work. I was told I must have put it near me phone, but I did not. The building is so old my son thought we might get stuck in elevator because it made a loud noise when it closed and jerked when it stopped on the floor. The ice maker did not work, the remote for the TV did not work. The safe did not have a key and when asked they said previous guest kept hem. This should NOT be considered a "Resort" but a DUMP

Room Tip: Go somewhere else
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Met_Management_Team, Guest Relations Manager at Orlando Metropolitan Resort, responded to this review, January 8, 2014
Thank you for your review of the Resort. As part of the whole management team esp the front desk dept,engineering dept and housekeeping dept , we appreciate the time you took to let us know your comments and letting us know we have failed to meet your expectations. For failing you, we sincerely apologize. We appreciate comments and feedback from our valued guests, as it helps us work harder to improve and correct our failings. Hope you give us another opportunity soon to show we can meet and exceed all of your expectations!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
Reviewed December 30, 2013

My daughter came back to find her lock on the last night of the stay had been re-keyed. Upon inquiring with the front desk and getting new cards, they said that housekeeping must have changed it themselves because it shows that housekeeping reported my daughter's room checked out a day early. Mind you - all luggage, personal effects, baby items, toiletries, etc were still in the room, out in plain site - not packed in any way. Upon entering the room, my daughter noticed her tablet computer was stolen while they were away. Reporting the incident to the front desk, they advised to call the police and that matter-of-factly "their employees don't steal" and they can't do anything about it. The police came out, and while taking the report, commented this is not their first time out here for this exact situation - it is a routine problem at this hotel. My issue - aside from the stolen tablet, of course - is WHY does housekeeping have the ability to rekey a room??? This is security 101 and only management and front-desk (for guests after checking ID) should have this ability! Buyer beware. If the hotel wants to discuss - I'm available. If you want to verify this post - contact the Orange County Sheriff's Department. If you value your stuff, stay somewhere else.

Stayed December 2013, traveled with family
Helpful?
Thank cjs1016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Met_Management_Team, Guest Relations Manager at Orlando Metropolitan Resort, responded to this review, January 8, 2014
Thank you for your review of the Metropolitan Resort. We are so sorry to hear about the unfortunate experience you had when visiting us. We are working with our facilities teams and address the situation. The hotel does have security, but this was a mishap and out of our control with this situation as we are working with the local police dept and hope to resolve this .We value your feedback and we are working harder to improve and show we can meet and exceed all of your expectation. Hope you give us another opportunity soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodside, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 29, 2013 via mobile

This is my first review I have ever written. This place is nasty. The room was straight out of a third world country. The carpets are filthy and torn. The room smelled awful. Paint was falling off in places and the wall paper was peeling off. I wish I could leave images. There was spots of black mold on the bathroom ceiling. The bathroom door didn't even open or close properly, you needed to force the swing of it due to it rubbing on the floor. The lobby was full of people. Why? Because the rest of the place including inside the room has no service for phones. My MyFi couldn't get service either (you have to pay extra for hotel wifi). If you need to conduct any business while on vacation or staying overnight, Do Not Go here! I needed an extra towel. Went to the front desk and the lady points to a closet and says go help yourself. When I was at the front desk, I seen a clip board with all the complaints and they match everything I'm writing. If I were able to rate this 0 stars I would. They don't even deserve 1.

Stayed December 2013, traveled with friends
Helpful?
1 Thank Dimitri9381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Met_Management_Team, Guest Relations Manager at Orlando Metropolitan Resort, responded to this review, December 30, 2013
Thank you for your review of the Resort. As part of the whole management team (engineering dept and housekeeping dept ) , we appreciate the time you took to let us know your comments and letting us know we have failed to meet your expectations. For failing you, we sincerely apologize. We appreciate comments and feedback from our valued guests, as it helps us work harder to improve and correct our failings. Hope you give us another opportunity soon to show we can meet and exceed all of your expectations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tilburg, The Netherlands
Level Contributor
2 reviews
Reviewed December 24, 2013

It was cheap, so what did I expect?
It was old and used, but clean.
The TV didn't work, as didn't the lights in the front of the room
They should do a renovation this winter or it will turn in a hotel with rooms payed per hour...

Room Tip: rooms overlooking the tenniscourt are nice
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  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaaN90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Met_Management_Team, Guest Relations Manager at Orlando Metropolitan Resort, responded to this review, December 26, 2013
Thank you for your review of the Resort. As part of the whole management team (engineering dept and housekeeping dept ) , we appreciate the time you took to let us know your comments and letting us know we have failed to meet your expectations. For failing you, we sincerely apologize. We appreciate comments and feedback from our valued guests, as it helps us work harder to improve and correct our failings. Hope you give us another opportunity soon to show we can meet and exceed all of your expectations!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
united kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 12, 2013 via mobile

Not the greatest stay we have had. The hotel needs some serious work. Our bed broke the first night and for the remainder of our 16 days we had a large piece of metal sticking out from under to hold it up. I cut my leg twice on this. The room was very tired and old and it was poorly lit etc. the pool was too cold to try with being January but that looked ok. The reception where reasonably helpful. It's a very basic motel but for the price it does the job if your not planning on being in alot.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SJM241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Met_Management_Team, Guest Relations Manager at Orlando Metropolitan Resort, responded to this review, December 17, 2013
Thank you for your review of the Metropolitan Resort . We appreciate the time you took to let us know your feedback and it does appear in some areas we have failed to meet your expectations. For these items, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. Hope you give us another opportunity soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orlando Metropolitan Resort

Property: Orlando Metropolitan Resort
Address: 8444 Austrian Court, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #319 of 337 Hotels in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Orlando Metropolitan Resort 2.5*
Number of rooms: 298
Reservation Options:
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Also Known As:
Orlando Metropolitan Hotel Orlando

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