The only thing good about this hotel was the location. It was near Disney world, Universal Studios, dining places and the malls. But this in itself is not good enough for me to ever stay here or ever recommend this place to anyone. If I could give this place a no star rating I would.
My family and I stayed here a week in December and let me tell you, it was one of the worst experiences ever, so much that I couldn't wait to come back home. First, the room was dirty, it seemed like the place never was vacuumed. I wore flip flops the whole time in the room. The housekeeping sometimes forgot to give us fresh towels and toilet paper (even though we even made clear notes for them to). We had to get towels from the pool area. The shower was also gross, it was dirty and the water didn't drain until the end. It was so bad that I showered in the YMCA that was close by everyday. The fridge wasn't working either and one night the power wasn't working. Second, the free breakfasts weren't that great, food didn't even come on time and you had to wake up at 6:30 just to get a cup of coffee. Third, the free shuttle services they offer you were ALWAYS late.
However, the most infuriating part was the service I received. Most of the staff were fine but there was one person in particular who was very rude. His name was Scott (bald white male) and worked at the front desk. He was talking in a very disrespectful tone to my mom, so I interjected. He then proceeded and answered, almost yelling at me. Later, I came in asking for his name and he wouldn't give it to me saying I didn't need it, because he knew I was going to complain. What kind of service is that? I had to force his name out from another staff member. He was very unprofessional and rude.
The cheap prices are not worth coming to this hotel. Spend a little extra and get something decent. Horrible room, terrible customer service and you know it's bad when you'd rather sleep at the YMCA or even outside.
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- Also Known As:
- Orlando Metropolitan Hotel Orlando