WARNING-this "hotel/resort" is the WORST accommodation I have ever come across. I thought the trip advisor rating was ok but it appears that all the good and excellent ratings are old ratings from when the neighbouring Radisson hotel was the Orlando metropolitian resort. The images online are very misleading, as many of them are pictures of the Radisson hotel.
I booked this "hotel" for a family holiday in September 2012 and it was a huge mistake. When I arrived, the guy at the reception desk was most unhelpful but we figured that as it was late, we would just get to our room and get some sleep. The room was absolutely filthy! The toilet didn't work properly, the door wasn't secure and looked like it had been forced, the carpets were stained and there was an overwhelming smell of wet dog in the room.
We decided not to stay as we were so appalled and the guy at reception laughed it off and refused to process our refund. This meant that not only did we have to start looking for another hotel at midnight, but we had to pay for another hotel, which was a huge unexpected expense. We returned the next morning to speak to Bill, the manager, and he was sooooo rude! He told us it was not his problem and that the money was non-refundable, even though we had only been checked in for 2 or 3 minutes before returning the room key. I really can't understand how this man is still the manager after reading all the reviews about him! Although we didn't stay, we did see the "breakfast buffet" the next morning as we were leaving- it was a fold-away table and a few chairs in one of the bedrooms (!!!!!!!!!!!) with a small, questionable selection of food!!!!!!!!!
I thought this "hotel" was just offering good value for money but this was not the case- do not put yourself through the trauma of this hotel, it is absolutely horrific!!!!!!!
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- Also Known As:
- Orlando Metropolitan Hotel Orlando