We stayed here about 5 years ago and loved it so decided to return during DS spring break. We requested a room near the sports court since my son loves basketball and they put us in building 60. After unloading all of our stuff and approaching the door, we were a little disgusted as the door as well as the entire alcove area was covered in mesquitos. We tried to brush as many as possible off the door and tried to enter quickly to try and avoid them getting in the room. At first the thought of requesting another room didn't cross my mind so we set our things down and checked out the bedrooms. I noticed that the bedrooms still had the old style TV's but the living room had been upgraded to a plasma. We looked out the back to see how far we were from the courts and we weren't as close as I had hoped. Upon walking back towards the living room and glancing towards the door, I noticed that there was a huge gap under the door which meant that the room had to have mesquitos inside as well. I called the front desk and informed them of the problem and they said they only had buildings 67 or 68 which are in the back and not near the sports court I requested. I told them that was fine as long as we weren't getting eaten alive by mesquitos. We had to haul everything back down and reload the truck and go back to the clubhouse to get our keys changed. While walking down we now made it a point to look at other doors and while their bug problem wasn't nearly as bad (I think ours was extra bad because it was an end unit with that whole side of the building covered in trees/shade), we did see quite a few mesquitos swarming around doors.
Got back to the clubhouse and she apologized about the issue and told us our new room was in buildig 63 which is the first building on the other side of the lake directly next to the courts. While I was very happy to hear this, I wondered why when I called they told me they only had 2 buildings in the back (maybe to discourage us from changing?) and then also why didn't they give us this building in the first place since it's what I requested in advance. Regardless, I was happy with the change. Saw a few mesquitos flying but nothing in comparison to the first. We had room 6014 which was a perfect location and had plasma TV's throughout. I love the layout of the room and how comfy the furniture is. Usually sleeper sofas are hard to sit on but the sectional couch was very comfy to lounge on. Beds were really comfy as well. Room was exceptionally clean.
On two separate nights we saw a large beetle on the wall. Wasn't the same bug because my son killed both of them. Our jacuzzi tub also didn't work right which was a disappointment but the tub is so huge it is nice to soak in even without the bubbles.
All in all this is a beautiful resort but they need to fix their bug problem. I live in Florida so I know how bad bugs and mesquitos can be but it is the property's responsiblity to spray regularly to keep them at bay for the comfort of their guests. It's obvious that they do not do this enough at this property. I probably have close to 20 mesquito bites and we all know how annoying those are.
This property is very spread out so it requires alot of walking. It's kind of an odd layout in that the activity center/courts are on one side of the lake with no pool or eating options. If you stay close to a pool then you have quite a walk to the activity center. If you are on the back side of the lake, you have quite a walk to any eating options. But again, it's a beautiful resort with lovely and very spacious rooms. LOVE the large screened lanai looking over the lake. Perfect place to have a family dinner or lunch. We ordered room service two nights and both times I was impressed with the delivery time and they delivered within the timeframe specificied. Quality of food was decent.
If they fix the bug problem, then there would be very little that could negatively be said about this property.
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- Also Known As:
- Marriott`s Cypress Harbour Hotel Orlando
- Marriotts Hotel Cypress Harbour
- Marriotts Hotel Orlando
- Marriott Orlando
- Marriott Cypress Harbour
- Orlando Marriott
- Marriotts Cypress Harbour