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“Location=good...Staff=very poor...Rooms= poor... General service...poor”
Review of Floridian Express

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Floridian Express
Ranked #293 of 340 Hotels in Orlando
Reviewed July 22, 2012

Location:
Good location 10 minute walk from universal studios, across road from wet n wild and also biggest gifts shop on i-drive and also poderosa steak hous for easy cheap meals when in a rush! Also theres a i ride stop right outside hotel which is handy

Staff:
Now the front desk staff vary depending on mood but in all honesty this shood not be the case in florida, the service should be with a smile! They did not want to help at all realy and as for the cleaning staff OH MY DAY!! They were particularly bad especialy on afro-american young women very very rude indeed!!

Rooms:
Also poor, I can give you a complete honest review of these as i was given four rooms before one actualy had cleanliness and basic needs!! Firsts room looked straight out on to brick wall and air con did not work
second room the safe door was hanging of and the bottom of the bath was very rusty
third room was generaly just horrible and un sanitary! It had cheing come on th table lose wires, a door leading into anothe room, dirty sheets dodgy fan in bathroom and brown stained toilet and sink! FINALY WE GOT A HALF DECENT ROOM
no nets as only half of the rooms did so it was a choice of having no light in your room or have curtains open and have no privacy! It was clean and the safe worked so we kept our curatins closed for two weeks!

General service:
In this hotel pretty much everything was hard to get or came with an attitude but in orlando the one thing that reali matters it time and they wasted a lot of it! If anyone is planning on using the free shuttle to disney please review this decision because this was the worst service of all! late everyday by 30 minutes to an hour!! If you ask reception they will tell you it is not there problem as it is an outside company, she could not understand the fact that the service was provided by the hotel so was theres to deal with instead of trying to get me to ring the shuttle company on my holiday and waste me and my familys time finding out why the shuttles have not turned up!!

This was one of many poor attitude and poor service issues with this hotel.

Sumary,

All in all orlando is beautiful and amazing and seriously no matter what ur budget is or how much time you plan on spending in your room, make your holiday better and more relaxed and stay in another hotel where prices are not that much more and the service is massivy diffrent!!

3 hotels i would suggest which we stoped by whilst on i-drive and i where no more than 100 pounds for the 2 weeks we stayed are........

1/ international palm springs
2/quality inn
3/days inn

You can actualy get these three cheaper at times and they are in a diffrent leauge as far as being made to feel welcome and room quality is concerned!!

Hope this review helps people have a better holiday to this fantastic location!!

Room Tip: Ask for an even number room with a new black safe, these are realy the only safes that work!
See more room tips
  • Stayed: June 2012, traveled as a couple
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Thank Toblerone_Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Met_Management_Team, Director of Sales at Floridian Express, responded to this reviewResponded August 9, 2012

Thank you for your review of the Metropolitan Express. We appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. For our shortcomings, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. Hope you give us another opportunity soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed July 19, 2012

I went to check in this past weekend and due to the weather showed up 30 min after midnight. Waited in line to be helped and noticed the couple in front of me was extremely upset. They had two children in the car and had been driving for 9 hours to get there. They were being turned away and told by the unpleasant woman at the front desk that,"There was a glitch in the system and all bookings not checked in by 12 midnight were cancelled and they were also double booked." These people were in the lobby like my self for an hour trying to find another hotel so late at night after driving for hours to get there. Very ridiculous that the woman didn't even bother to tell me I had no room, not even a hello. Just yelled that to the room like it was normal. I paid in advance and did not get my money back, neither did the people in front of me. While I was trying to find a hotel another family walked in with the same situation having to leave at 1am with no place to stay. Another family came in who did get a room but had no lights on in the room whatsoever and could not put their stuff away because they couldn't even see.
When I finally found someplace to stay I proceeded to leave when a family that just flew in from another country came in with 4 children and booked 6 months ago. The woman said again, "We are double booked I have no rooms for you." It's hard to imagine having children and traveling so long and being turned away with no place to sleep. I will never even consider going to this hotel with the horrible experience myself and numerous families have experienced. Be very cautious before staying here. Even if you call ahead and tell them you will be late, it still won't matter. They just take your money and will give your room to someone else getting paid double for half the work.

  • Stayed: July 2012, traveled as a couple
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1  Thank Shirley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Met_Management_Team, Director of Sales at Floridian Express, responded to this reviewResponded August 9, 2012

Thank you for your review of the Metropolitan Express. We appreciate the time you took to let us know your feedback and it does appear in many areas we have failed to meet your expectations. For these items, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. Hope you give us another opportunity soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2012

Hotel was fine- staff all friendly and helpful. Best thing about the hotel was that it had a laundry on site (we were there 10 day, so needed this). The 'Tiki' bar by the pool was also great, with a nice choice of cocktails and free wifi.
We didn't go in the pool- it was tiny, and everyone we saw go in it had awfully red eyes, so maybe a little too much chlorine! Still, location was right on International Drive, about twenty minutes walk from Universal Studios, with free buses to all the major parks.

Room Tip: We had a room at the back of the hotel, which minimised noise from the International Drive attractio...
See more room tips
  • Stayed: May 2012, traveled as a couple
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1  Thank LauraMayWritten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Met_Management_Team, Director of Sales at Floridian Express, responded to this reviewResponded August 9, 2012

Thank you for your review of the Metropolitan Express. We like to hear from our valued clients to see how we can improve and appreciate all comments both good and bad. It is only with comments such as yours that we can continue to improve. Please come see us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2012

The hotel has medium sized air conditioned rooms with TV. Reception is open all day. Free wifi is available in the lobby, as well as information about tours.
There are just two floors which makes it look a bit less urban. Nice. There are no elevators. There's a pool and a bar in the pool area. Plus an extra babypool with a fence.
There are vending machines for beverages, an ice makers and a laundry area.
Breakfast is on a buffet with tiny disposable plates in the pool area. There are just to many people and to little tables together on a small terras... I'd suggest eating out.
Our AC was noisy and had a gap between its housing and the wall, letting warm air in when running.

Close to Disney. even closer to Universal Studios. Kennedy Space Center is just a few hours of. Plenty places to dine nearby. Prices in the area are very reasonable. Located at International Drive this hotel is close to all you need. Ranging from "Titanic the experience" to all you can eat for $10.

When looking for a place to crash when doing all the them parks, this is a very okay hotel. If you're looking for luxury and great food, look further.

  • Stayed: May 2012, traveled as a couple
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2  Thank IvoBlaauw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Met_Management_Team, Director of Sales at Floridian Express, responded to this reviewResponded August 9, 2012

Thank you for your review of the Metropolitan Express. We like to hear from our valued clients to see how we can improve and appreciate all comments both good and bad. It is only with comments such as yours that we can continue to improve. Please come see us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2012

Me and my boyfriend stayed here for 2 weeks and reading some reviews makes you wonder what your turning up to. All I can say is there was no need to worry.
We were greeted by friendly reception staff and given the card key to our room.
The room had a safe, air con, tv, clean bathroom, clean beds, plenty of drawers for our clothes. Ok our view was of the car park but let's be honest, I'm in Orlando as a Tourist visiting as many parks as we can fit in for 2 weeks...the room was only there to be slept in and the use of the bathroom!!!
Maid service Every day. Brilliant location with Universal a walk away, wet n wild across the road with whatever you want to eat & drink in I drive.
We spent quite a few late evenings in the Tiki Bar, which is open til 2am! We met some brilliant people there...both tourists like us and staff. The tiki staff are very friendly and always welcoming, smiling and we had some of our best (& funniest) nights there.
Cheap and cheerful, what more do you need! If you want the Hilton, stay at the Hilton...you obviously don't want to get out and see the sites Orlando offers!!!
We will definitely return to the Metropolitan Express!!! Thank you for a great stay!

  • Stayed: June 2012
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3  Thank Deblar-B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Met_Management_Team, Director of Sales at Floridian Express, responded to this reviewResponded August 9, 2012

Thank you for your review of our Metropolitan Express! We do appreciate all reviews; especially our valued return clientele! With comments such as yours, our entire staff can feel confident they are accomplishing the goal of making the Metropolitan Express as special as we feel it is to our guests. Looking forward to seeing you again soon!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2012

This hotel is nothing special. However, I am used to things being a little on the nice side and although I was a little worried at first, I realized that we were in Orlando to visit Disney, Universal and SeaWorld and would not be spending any time at the hotel. The room was made up daily and the towels were replaced. There was a pool which we did not use, and a free, very basic continental breakfast served early until 9:30. The shuttle service to all the parks was free and easy to use. However, as it is basically right across the street from the Universal Studios waterpark, Wet'n Wild and about a 10 minute walk to Universal Studios, you really only need the shuttle to the Disney parks and Sea World. I would not recommend this hotel to anyone who planned on spending any time in the room as it is extremely basic. However, I would recommend this place to anyone travelling like we were - we basically needed a place to sleep and shower and this place served that purpose. I was pleased that we were able to find such a cheap hotel in a great location so we could spend more money on what is an incredibly expensive holiday already. I do believe we did the right thing by staying there. The place is incredibly busy and there is a huge variety of people staying there so the front lobby is always busy, but it all worked out just fine for us (before this, we usually only stay at 5 star resorts, so I'm sort of a picky person as it is, and I was able to manage here). I hope this helps.

  • Stayed: July 2012, traveled with family
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2  Thank Colleen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Met_Management_Team, Director of Sales at Floridian Express, responded to this reviewResponded August 9, 2012

Thank you for your review of the Metropolitan Express. We like to hear from our valued clients to see how we can improve and appreciate all comments both good and bad. It is only with comments such as yours that we can continue to improve. Please come see us again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2012

If you just want a place to sleep confotable is excellent, good room and good pool for a good price

  • Stayed: July 2012
    • Value
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1  Thank cfrias29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Met_Management_Team, Director of Sales at Floridian Express, responded to this reviewResponded August 9, 2012

Thank you for your review of our Metropolitan Express! We do appreciate all reviews; especially our valued return clientele! With comments such as yours, our entire staff can feel confident they are accomplishing the goal of making the Metropolitan Express as special as we feel it is to our guests. Looking forward to seeing you again soon!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Floridian Express

Address: 6323 International Drive, Orlando, FL 32819 (Formerly The Metropolitan Express)
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Free Breakfast Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #293 of 340 Hotels in Orlando
Price Range: $54 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Floridian Express 2.5*
Number of rooms: 218
Official Description (provided by the hotel):
The Orlando Floridian Express Hotel is located on world renowned International Drive, offers 218 spacious guest rooms and is conveniently located at the entrance to Universal Orlando. We provide a high-quality alternative for a wide range of travelers because we offer added amenities not found in many other hotels. We offer free daily Continental breakfast, free Internet and complimentary scheduled shuttle to Disney World and Universal Orlando Resort daily. We are within walking distance to an abundant number of shops, restaurants, and nighttime entertainment. Visit our heated pool and Tiki Bar! All guestrooms at the Floridian Express Orlando Hotel boast large windows, blond-wood furnishings and tropical-style décor in shades of teal and pink. Amenities include 25-inch televisions with premium cable channels and personal safes. Microwaves and mini fridges in all of the rooms. Your stay includes free deluxe continental breakfast, transportation to the parks, free safe box in rooms, free local phone calls, and wireless internet access in every room including the lobby and pool area. ... more   less 
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Also Known As:
Metropolitan Express Orlando
Metropolitan Express Hotel Orlando
Drive Inn
Holiday Inn Orlando

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