This was our first time to stay in this Embassy Suites and initial impressions were good: one of the most efficient check-ins ever.
The first night we were exhausted from jet lag but were unable to sleep due to the noisy air conditioning. As soon as I mentioned it at reception, Tiffany (the duty went out of her way to make sure we were moved (to a superb 8th floor room) and couldn't do enough to make sure that everything was ok for us.
Every member of staff we encountered was very friendly.
The complimentary breakfast included cooked to order eggs & omlettes as well as bacon, sausage ,scrambled egg, potatoes, pancakes....a veritable feasy. Also very pleasant was the managers reception each evening. My sole gripe about this is the limited range of cold snacks. The choice of (complimentary) cocktails was very good too.
Location was excellent , many bars & restaurants are within walking distance and driving to & from the hotel is easy.
One other issue is the lack of in-room safes, though safety deposit boxes are available at reception.
One particularly nice touch was the General Manager making it his business to call us to make sure we were happy. Not somethng you see very often, and is a testament to the service on offer. Well done all.More