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Embassy Suites by Hilton Orlando - International Drive / Convention Center
Ranked #187 of 335 Hotels in Orlando
Florence, United States
1 review
“Family Gathering”
5 of 5 bubbles Reviewed April 28, 2014

My family had a total of five rooms for spring break vacation. This hotel was awesome. I spoke with the reservation manager Alison on several occasions prior to our arrival. She along with the other staff members were very friendly and courteous to my family. The location was awesome - there were several restaurants and a Dave and Buster nearby which provided other options of things to do. I would definitely recommend others to vacation here. GH

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Glynis H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,731 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (264)
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St. Maarten-St. Martin
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed April 27, 2014

The location was great for us, the room was decent (except for the a/c which was broken), the staff was horrible!!! We informed them that we have a 1 year old baby and the a/c isn't working...we will be leaving for a few hours so they can send a technician to the room to fix it...4 hours after we got back the a/c was exactly as we left it! Upon returning I asked the lady at the front desk if it was fixed she said "the technician never contacted her back so she assumed it's fine now". When we returned to the room I called the front desk and Alan answered the phone he said the guy was up there...my response was I am sure he was up here but he did not fix it and I have a 1 year old who is fast asleep now.....Then he goes on blabbing "oh but we asked him to come and check it" Really?!?!? why isn't if fixed? Hotel needs some customer service..well maybe a whole lot of customer service. We have stayed at other Embassy Suite hotels and are top tier Hilton Honors members...I am more disappointed than angry.

  • Stayed April 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Nikhil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caledonia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 25, 2014

This is a great hotel with a great location. The staff is excellent. The free breakfast is a real plus and the complimentary evening drinks are great too. The location on International Drive is great because it is right across the street from many restaurants. I like that it is a suite with a separate bedroom.

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Tiffany V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swaffham, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 23, 2014

Nice hotel, though the rooms could do with some updating. The breakfast was great with cooked to order omlettes and eggs and all the other usual fare. Friendly, helpful staff, although at time the wait staff and bar staff were very busy. It is located within easy reach of all the main theme parks and within walking distance of lots of places to eat and drink.

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank minion007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 23, 2014

Rooms set on a number of floors around a central atrium. Rooms clean and perfectly adequate. No free wireless internet access in rooms (free on computers in lobby, otherwise $10 per day) Staff very helpful and friendly. Complimentary birthday cake for daughter was very much appreciated. Complimentary cocktails and snacks in evening. Cooked breakfasts great - cooked to order. Buffet breakfast extensive too. Outdoor pool basic but adequate

  • Stayed April 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newmarket, Canada
Level Contributor
63 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed April 20, 2014

The hotel is nice, however, it shows its age. With the price of the rooms the wifi charge are like nickle and diming of the customer. Breakfast buffett needs lot more organization and quality improvements is much desired for both food, arrangements and the general service to the customer. Same thing applies when it comes to the happy hour. not many there to serve, so the line ups are long and one would get tired of standing in line to get served in a small plastic cups.
The rooms are nice, however, the room service could be as late as 6pm (as we were told by the desk). I would look for another property in future.

Room Tip: Do your own breakfast outside the hotel (Perkins or Dennys, IHOP).
See more room tips
  • Stayed April 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Deeathp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 19, 2014

I recently stayed 4 nights in this hotel for a business trip and trade show. The building really needs to be updated. They need to add staff at the bar restaurant, as there was only one person to act as bartender and waiter, and so people waited for long periods for service. One of the people in my group said that his room was not very clean. My room was clean and comfortable, and the staff was friendly and helpful.

  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Orlando - International Drive / Convention Center

Property: Embassy Suites by Hilton Orlando - International Drive / Convention Center
Address: 8978 International Dr, Orlando, FL 32819-9321
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#107 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Orlando - International Drive / Convention Center 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Deluxe, all suite hotel located in the convenient, exciting International Drive area, surrounded by a variety of dining, entertainment and shopping venues. Accommodations are spacious one-bedroom suites with microwave, refrigerator & coffee maker. All guests enjoy a Complimentary Breakfast and free evening beverages daily! ... more   less 
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Also Known As:
Embassy Suites Hotel Orlando - International Drive / Orlando
Embassy Suites Orlando
Orlando Embassy Suites

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