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Embassy Suites by Hilton Orlando - International Drive / Convention Center
Ranked #183 of 335 Hotels in Orlando
1 review
“Reasonable place to stay”
4 of 5 bubbles Reviewed April 17, 2014

Convenient to the convention center. Lots of eating places in close walking distance. trolley service to Sea World and Aquatica. Also trolley service to two large outlet malls. Clean and comfortable. Good breakfast.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 434kentm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,754 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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1 review
5 of 5 bubbles Reviewed April 16, 2014 via mobile

We feel in love with your staff and hotel when we first came in February. We just had our second stay and brought the in laws as well. I can't tell you enough how much we love it here. Our son lives in the pool, the parents enjoy some complimentary drinks and finish the night at the restaurant. We are planning on coming back in a few months...we are a military family and choose you over shades of green anyday! Thank you so much for the great times and amazing staff.

Stayed April 2014, traveled with family
Helpful?
Thank Savannah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
570 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 bubbles Reviewed April 15, 2014 via mobile

The rooms are nice but slightly outdated. Overall the staff was nice. The breakfast wasn't that good because there wasn't that much variety. I would give it five stars if they updated the rooms a little bit and improved the breakfast.

Stayed April 2014, traveled with family
Helpful?
Thank FamTimeFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Friedrich, General Manager at Embassy Suites by Hilton Orlando - International Drive / Convention Center, responded to this review, April 16, 2014
Thank you for taking the time to share your experience! It was great to read that you felt the staff was nice. We will be updating the decor in our lobby and at the front desk this year. We are planning a full renovation of the atrium and guest floors for 2015, with dates still to be determined. We hope that when your travels bring you to Orlando again, we'll have the chance to welcome you back.

Bill Friedrich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury Park, United States
1 review
3 of 5 bubbles Reviewed April 14, 2014

The staff here was very nice, hats off to the bellman and also to the in room dining staff. Excellent location, easy to walk to restaurants and local attractions. Close proximity to convention centers. The rooms at this hotel should be a little cleaner and the noise factor and the pool exceeded pool hours.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jeanna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Friedrich, General Manager at Embassy Suites by Hilton Orlando - International Drive / Convention Center, responded to this review, April 16, 2014
Thank you for taking the time to share your experience! It was great to read your comments regarding the bellman and dining staff. However, I was disappointed to read that you experienced cleanliness concerns along with pool noise. I did see that you also filled out an electronic survey sent by Hilton and I have emailed you directly regarding your visit. We hope that when your travels bring you to Orlando again, we'll have the chance to welcome you back.

Bill Friedrich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
68 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed April 14, 2014

Comfy beds, accommodative room but, outdated throughout (70's or 80's era), breakfast is sub-par (borderline ew), $12 valet is a flipping insult!, good location, bland family feel, and a lack of customer friendly employees from a few. First time staying at an Embassy suites.and I always thought they were top of the line in competing with the likes of Hilton and Marriott. Yeah right.....

Signed,
Not again

Room Tip: If you're lucky during your stay you be awaken by a passing loud motor bike because a night club...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cburr1022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Friedrich, General Manager at Embassy Suites by Hilton Orlando - International Drive / Convention Center, responded to this review, April 16, 2014
Thank you for taking the time to share your experience. Embassy Suites is an upscale brand and part of the Hilton family of hotel brands. Therefore, it is disappointing to read that you did not feel that you received an upscale experience. I would like to hear more about your experience and ask that you please call me at (407) 581-4301 or email me at william.friedrich@hilton.com.

Bill Friedrich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle WA, United States
1 review
2 of 5 bubbles Reviewed April 11, 2014

Staff is fine, location is great. Major problems with hot water. I was there for 7 nights and tolerated multiple luke-warm showers as did other guests. Sometimes the water was reasonably hot but whenever it was time for a shower in the morning or evening after a run, nothing. They gave me vouchers for the restaurant twice after I complained. Even offered to take off a night's stay from the bill but I was not interested in harming their business. I am a Hilton Gold Honors member and travel a lot. This was far and away the worse experience overall.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Friedrich, General Manager at Embassy Suites by Hilton Orlando - International Drive / Convention Center, responded to this review, April 16, 2014
Thank you for taking the time to share your experience. It was great to read your comments regarding the staff both on TripAdvisor and via the Hilton survey that you completed. It was also good to hear that the team offered service recovery in the form of vouchers and a complimentary night in an effort to make it right. However, I was disappointed to read that you experienced a lack of hot water on multiple days and that we ultimately failed to correct the underlying issue. I understand how frustrating a lack of hot water can be, as it is one of the basic expectations when traveling to any hotel. I have emailed you personally to follow up on the stay and hope we have an opportunity to chat further.

Bill Friedrich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, United States
1 review
2 of 5 bubbles Reviewed April 10, 2014

Smelly room and obviously needed some maintenance attention. Staff was very nice but room was above restaurant and when it was open smell rose and was very sewer like. Pillows were like rocks. Beds ok. A little dark and dingy atmosphere.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Frances M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Orlando - International Drive / Convention Center

Property: Embassy Suites by Hilton Orlando - International Drive / Convention Center
Address: 8978 International Dr, Orlando, FL 32819-9321
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#107 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Orlando - International Drive / Convention Center 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Deluxe, all suite hotel located in the convenient, exciting International Drive area, surrounded by a variety of dining, entertainment and shopping venues. Accommodations are spacious one-bedroom suites with microwave, refrigerator & coffee maker. All guests enjoy a Complimentary Breakfast and free evening beverages daily! ... more   less 
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Also Known As:
Embassy Suites Hotel Orlando - International Drive / Orlando
Embassy Suites Orlando
Orlando Embassy Suites

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