Like Maria R, we too had booked another hotel, but had to check out immediately and find another hotel. As it was very late on a Sunday night (with jet lag, children and tears!) we drove round I'Drive and chose this one to try. From the minute we walked in, the experience was flawless. The lady on reception let me view the room before deciding as she realised our previous hotel had upset us so much. The room was lovely - separate bedroom with King size bed, and lounge with sofa bed for our son. There was a useful fridge and microwave and a desk for working. There was also an extra sink/vanity area in the main bedroom. The whole place was spotlessly clean and well laid out, with a lovely atrium design in the centre which doubled as the restaurant, with lots of plants and water features. The room was serviced well with some maids even leaving "swans" (towels) on our beds each day. The Reception staff were attentive and friendly every time we needed their help or advice. The complimentary buffet breakfast was above the usual standard we had had previous in Orlando, with certain foods cooked to order. There was also a Managers Reception each day (5.30-7.30pm) with free drinks and snacks. The valets/door men were available 24 hours with a smile and helpful advice on directions etc - and even finding tools to fix my son's skateboard! As another traveller says - for a large chain hotel, we were treated as if it was a small friendly resort, with extra attention to detail. If I had to be totally honest over minor niggles - and they are very minor - I agree with another review about the 'avocado' soap not being the best smelling; we would have loved a kettle in the room and not a coffee machine (but this has been the same niggle in every American hotel!!), and we would have loved the bar to have served Starbucks coffee prior to 11am! I would also have loved to have had some firmer pillows. As I say - these are extremely minor niggles and in no way affected our overall excellent experience. We will definitely use this hotel again.
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- Also Known As:
- Embassy Suites Hotel Orlando - International Drive / Orlando
- Embassy Suites Orlando
- Orlando Embassy Suites