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Embassy Suites by Hilton Orlando - International Drive / Convention Center
Ranked #184 of 335 Hotels in Orlando
Chippenham UK
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“WE WILL BE BACK”
5 of 5 bubbles Reviewed February 13, 2013

The rooms are large and the beds are soooooooooo comfortable! We found the staff to be very friendly and helpful. The breakfast buffet is excellent and never seemed to be too busy. The evening managers reception is very good. We had a wonderful time and wished we could have stayed longer.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shirlshubby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,758 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (268)
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Calif
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
1 of 5 bubbles Reviewed February 13, 2013

The good news is that this was a business trip, so the horrible room and hotel didn’t ruin a vacation. That being said, I advise you to take your vacation elsewhere.
The room was horrible, see my photos. There is what appears to be mold on the atrium which is directly above the breakfast area. My bathroom had rust and mold poorly covered up with caulking.
Even without these disgusting discoveries, the hotel looks like it hasn’t been updated since the 80’s. The staff was non-caring for the most part.
And, by-the-way. They shut down 2 of the 4 elevators halfway through our stay. Why? They were being used by the hotel maintenance staff because they convert this hotel to a jewelry bazaar mid-week. So we had to wait in a line for elevators. Sometimes it took 2 cars before we could fit do to the large line waiting. I’m glad to be home.

Room Tip: Back rooms face freeway
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank CalGeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B_Friedrich, General Manager at Embassy Suites by Hilton Orlando - International Drive / Convention Center, responded to this review, February 18, 2013
I want to apologize for the unfortunate experience that you had at our hotel. The comfort, health, and safety of our guests are of the utmost importance and are always a focal point of our operations. I want to assure you that we take your feedback seriously. In regards to the rust and mold concerns you mentioned in your guest room, I would love to know which room you stayed in so I can follow up appropriately. I did see the painted rust on the bathroom door frame and A/C panel in your pictures and we clearly need to sand, prime and repaint those areas in that particular room. If possible, please reach out to me directly at (407) 581-4301 or via email at william.friedrich@hitlon.com. On another note, we are in the process of collecting proposals to have the debris on the atrium ceiling cleaned. In regards to the jewelry show, the group has come and gone. The show we hosted was an invitation only event that involved wholesalers meeting with the buyers from the major department stores and specialty shops who are looking to purchase jewelry to sell in retail outlets. It was a very exciting event to host for the past week but did involve us having to move quite a bit of furniture and boxes. At the beginning and end of the event it did require us to utilize two of our four guest elevators and I truly apologize for the delays it caused during your visit. Thank you for your feedback, I certainly hope we have the opportunity to discuss your stay and the room in question.

Warm regards,

Bill Friedrich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
farmingdale
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed February 12, 2013

This is my 3rd time staying at this embassy suites property and i never had a bad stay here. I dont go to the managers reception because everytime im there im in the parks from open to close. The breakfast is good. the bacon seems to be processed maybe we can have some fresh bacon once in a while. Omlets cooked to order is the best!!!! When i come back to Orlando i will definetly make this embassy suites my first choice!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank scorpionking14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Port Richey, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 11, 2013

We really liked the decor of the lobby where breakfast and the managers reception was enjoyed. The staff was very helpful and friendly. The area was great. It's a short walk to many good restaurants. We enjoyed our stay and will return.... and have recommended this hotel to friends.

Room Tip: Ask for a room that faces I Drive (west). The east side faces I 4 and is a little noisier
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RayCrumley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 8, 2013

Only complaint we had was the pool was cold (but it makes sense not to have a heated pool) so that was no big deal. The staff was all friendly & rooms are a good size also. They have a hot/cook to order breakfast that was nice to have and then in the afternoon they put out snacks & drinks also. The "waterfall" by the elevators was a calm & relaxing to watch. It was nice to have a fridge in the room for drinks & snacks also.

  • Stayed January 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Dlknoblauch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maynard, Massachusetts
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 7, 2013

The entire end-to-end experience at this hotel was superior. The staff are very helpful. The breakfast buffet is excellent; the evening reception is very nice. We had a wonderful experience and wished we could have stayed longer. I HIGHLY RECOMMEND this hotel and will defintely return.

Room Tip: Higher floors have less atrium noise.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank barb46H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mentor, Ohio
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed February 6, 2013

Visited Orlando for a quick 4 day get-a-way to Disney/Universal and did not want to spend a lot of money for a resort. I figured we would be at the parks most of the time and the weather although very nice was not outdoor swimming weather. So I decided to book a three star moderate hotel. I ended up staying at the Embassy Suites International /South and was so pleasantly surprised.
The staff was very helpful and friendly; the hotel offers complimentary made to order breakfast and free drinks during the Managers Reception. Pool areas were very nice and the bartender at the pool was fantastic. The rooms are suites with plenty of room and clean. The bathroom sink area needed a little updating as the sink had a big chip in it, but not a big deal. The atrium is beautiful, glass elevators and a lot of greenery. The location is very good, with restaurants and entertainment right across the street, but not in the area with all the cheesy t-shirt shops. They have transportation to the parks, but my only complaint is the scheduling of those shuttles. They did not correspond well with the parks closing times if you wanted to stay around the park for the fireworks ect. But it was free if you wanted to use it. If not it was about a $ 15 taxi ride to Universal. Anyway considering this hotel was only $109.00 a night for the weekend I stayed, you could not beat it. I would rate this hotel up there with the (on property resorts) for halve the cost.
Great experience!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tkrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Orlando - International Drive / Convention Center

Property: Embassy Suites by Hilton Orlando - International Drive / Convention Center
Address: 8978 International Dr, Orlando, FL 32819-9321
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#107 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Orlando - International Drive / Convention Center 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Deluxe, all suite hotel located in the convenient, exciting International Drive area, surrounded by a variety of dining, entertainment and shopping venues. Accommodations are spacious one-bedroom suites with microwave, refrigerator & coffee maker. All guests enjoy a Complimentary Breakfast and free evening beverages daily! ... more   less 
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Also Known As:
Embassy Suites Hotel Orlando - International Drive / Orlando
Embassy Suites Orlando
Orlando Embassy Suites

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