First night we arrived after 20 hours of traveling the guy at the front desk put myself + my family in a one bed room. After complaining he put is in a room on the left side of the hotel which is probably the nosiest room I have ever stayed in, (outside is some sort of generator which sounds like an airport terminal with a plane just landing). If you ever stay here ask to be located on the right side of the hotel.
I complained again as I could not sleep and was told I'd have to wait until the morning to see if another room would be available. The next day I was like a walking zombie and this time there was a stoney faced girl at reception who put us in a room on the right side of the hotel which was much quieter (no apology offered). We put this behind us and decided to get on with our holiday. We found the hotel to be average for the price payed , the room was clean although really badly needing a make over, bathroom is small and grubby , doors painted hap hazard but acceptable. The room gets very cold at night especially in the small hours (you will need additional blankets) and the air conditioning is just ok, either too cold or too warm. We explored the rest of the hotel and found the indoor pool and outdoor pools not very good. The outdoor pool looks dirty especially the tiles at the bottom. We also found broken glass on the floor. The outdoor restroom was really bad with a broken lock and looked to have been pebble dashed by someone and was left in this condition for several days.
The indoor pool was a little better but there are no changing facilities and after a swim in the really shallow fool (both pools are max 4.5 feet deep). There was no smell of chlorine in either pool and I didn't see anyone clean the pools while there so was prob swimming in everyone urine and spit for the duration of our stay.
Both myself and my wife got colds while there.
The managers reception is ok. You get a drink of your choice in a small glass (your expected to tip a dollar each time you get a drink). The food offered is left out in the breakfast area and consists of popcorn, small pretzels and broken tiny tortilla chips.
Breakfast was good but again when getting hot food which is not great to be honest the service staff look to be tipped and leave dollar bills left out on top of the counter,.
Tipping is almost a constant here and we found staff falling over themselves to get a tip to the point of you had to just ignore them , we ate in the fish grill one night and the girl was over taking out plates away before we had even finished eating. I asked her at one point was she in a hurry and she replied well if you want desert it finish's soon so `i told her we wouldn't be having desert and she stormed away.
The bell hops espcially an asian gentleman was obnoxious , you couldn't look at a brochure in the lobby before he was running over looking to HELP you.
During the week we arrived back from a full day out to find our room door open, obviously the cleaner had left it open by mistake and were appalled. Nothing seemed to have been missing and after informing the front desk he apologized and told me they are sending a maint. guy up to check the locks in case there was a fault. We waited for over an hour no one showed up. The next day the stoney faced receptionist apologized again and said did we need an engineer to look at the lock to which I replied no ,.but we were told one was being sent up and we waited. She just looked at us and said nothing,. So unprofessional.
One night I wanted to order a movie for the room and rang reception. Because I had not left credit card details with them they asked me to come down and pay for it straight away, I asked if I could pay in the morning but they said no it had to be tonight. I went down and was told to leave 50 dollars as this is the norm. I said the movie was under 20 dollars max but they wouldn't let me order it unless I left more than 20 dollars as they didn't know exactly how much with tax it would come too. I found this bizarre but left 30 dollars and was told I would get the balance back on checkout. again I found this bizarre, On checking out of the hotel the same stoney face unprofessional girl told us we were all set and did we have a good stay. I said yes expect for the first night which was met with deathly silence and an attitude. I had to ask for my change from the movie and was give 11 dollars back with no receipt so I don't know how much in the end the movie was really for.
Overall the hotel is average, The service staff are as a rule helpful espec,.the male breakfast staff who were friendly and professional. The only major complaint I have is with one or two of the hotel reception staff. I wouldn't stay there again.
- Official Description (provided by the hotel):
- Deluxe, all suite hotel located in the convenient, exciting International Drive area, surrounded by a variety of dining, entertainment and shopping venues. Accommodations are spacious one-bedroom suites with microwave, refrigerator & coffee maker. All guests enjoy a Complimentary Breakfast and free evening beverages daily! ... more less
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- Also Known As:
- Embassy Suites Hotel Orlando - International Drive / Orlando
- Embassy Suites Orlando
- Orlando Embassy Suites