I booked a three night stay at this hotel over two months ago (which I paid in full at time of booking). Unfortunately due to weather our flight was canceled, so we couldn't stay the first night. I called the hotel that morning to inform them we would not be there that night due to the snow storm. Erica Informed me it wouldn't be a issue, but to call back in 1 hr to speak with the manager. After several calls, including leaving my number I never heard from any manager!
The following day we arrive to book in and the hotel (Isabella) informs me, my room had been rebooked, the hotel is full and I CANNOT get my money back for the 3 nights I ALREADY paid for!
I asked to speak to the manager and "Isabella" informs me she is the manager. While I'm standing right there she is speaking Spanish to the other lady that is working there (which I find very rude) ... I also speak little broken Spanish and what she "thought" I didn't understand was very rude and unprofessional!
After about 1hr argument back and firth with "Isabella" she refunded 2 of the 3 days! ... But that was all! Still out of money and hotel! WORST experience I've EVER dealt with! This hotel is a fraud/ they are rude/ unprofessional/ no Organization, they blame their "errors " on the "new people" Ridiculous! DONT waste your money on this dump!
I will be reporting them to the Better Business bureau and contacting my bank on their scam!
- Official Description (provided by the hotel):
- SUNSOL International Drive is your ticket to all the Orlando fun. Located near the popular International Drive corridor, this hotel places you within 5 minutes of Universal Studios and Islands of Adventure. Each morning we offer a delicious complimentary continental breakfast. The hotel also features free shuttles to Disney and Universal Studios, WI-FI in all rooms and common areas, a splash-park for kids, playground, heated pool and ticket-sale in reception 24 hours with bilingual service. ... more less
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- Also Known As:
- Travelodge International Drive
- Travelodge Hotel Orlando
- Travelodge Orlando
- Orlando Travel Lodge
- Orlando Travelodge
- Travel Lodge Orlando