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“Radisson Lake Buena Vista - Adequate, but could do better.”

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Radisson Hotel Orlando - Lake Buena Vista
Ranked #87 of 337 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Dublin, Ireland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Radisson Lake Buena Vista - Adequate, but could do better.”
Reviewed August 19, 2013

Stayed at this hotel with my daughter from the 3rd of August for two weeks. Overall the hotel met with expectations but was disappointed with the service from the reception desk - in my opinion was a bit cold with very little interaction. For example checking out was only met with "your bill is fine, bye". I have stayed in many hotels and have always being asked if we enjoyed our stay. Also, only part of my room request was met with regards location in the building. Like the previous reviewer has stated, one of the lifts being out of order for a week was unacceptable and very frustrating. While we could use the stairs, there were people who didn't have this option.
Anyway, that's the negatives out of the way and overall we had a pleasant stay. The room was comfortable and serviced on a daily basis to a high standard. Didn't use the restaurant, so can't comment on that, but the bar was fine, even though it closed at 11pm. The pool area was nice, even though the Tiki bar wasn't open during our stay. The location of the with regards Disney and dining establishments is its big selling point and it was nice to be located close by. Whilst access in and out by car could be seen as an issue, it wasn't a major concern for us as we got use to the pattern to get in and out with minimal delays.
So overall we had a nice stay, and the hotel in general "does what it says on the tin". Would I stay here again? Yes, but I would look at other hotels before I would chose this hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flyingpopeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmntTeamRadissonLBV, Director of Sales at Radisson Hotel Orlando - Lake Buena Vista, responded to this review, August 22, 2013
Dear ‘flyingpopeye’: To you also, we are deeply grateful that you chose to stay with us and took the time to share a review of your experience with us. We are pleased to learn that the property, level of cleanliness and location were pleasing to you, however, we share in your disappointment that you did not feel warmth from apparently several Members of our Team. This does not sound like us at all and is certainly unacceptable, we sincerely apologize. Please trust that this exact report, along with the one other you referenced, have been addressed with all Department Heads. Regarding the elevator repair, we apologize that you were inconvenienced in any way and we fully understand. With the repair work completed during your stay, we have successfully resolved the issues that took the one of our two elevators out of service. Thank you for your feedback, your point of view is pivotal to our success and we hope that you will indeed return to stay with us! Please contact the hotel directly and allow us to tend to your future reservations personally~ we commit to redeem ourselves, if given the opportunity!

Warmest regards,
The Radisson Hotel Orlando-Lake Buena Vista Team
Stay Connected…Find Us on Facebook/Twitter/Instagram!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Sebastian, Florida, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 18, 2013

I always use tripadvisor before booking any hotel. After reading the reviews I was excited to stay here especially for less than 100 per night. Check in was quick and we went to room, room AC didn't work properly, it was very warm until sun went down then it would eventually cool off. The bathroom at first glance was nice but when I took shower the fixtures weren't attached properly and were falling apart. This hotel was horrible to get in and out off. If you came from Disney you would have to make a U-turn at Vineland Rd as theres no turning lane to turn in, that took approx. 30 mins to go less than a mile Saturday night. The pool was in rough shape as Jacuzzi was over flowing with water and drain for pool deck wasn't working properly. It was a very average stay and would've stayed somewhere else if I knew my stay was going to be how it was. We travel to Orlando often and will choose another property next time

Room Tip: Stay away from I-4 side as sirens at night
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmntTeamRadissonLBV, Director of Sales at Radisson Hotel Orlando - Lake Buena Vista, responded to this review, August 22, 2013
Dear ‘TimB’: You are indeed, what we like to call a ‘smart shopper’, as we fully support consulting TripAdvisor when booking your hotel accommodations! Thank you for reading our many positive reviews and with the accompanied assurance of our placement etc, making the choice to stay with us! We sincerely apologize that your stay was not up to the par most commonly reported via TripAdvisor from thousands of satisfied guests, nor up to our standards of Hospitality! In response, we were able to determine the specific room number you stayed in and have since made all necessary adjustments to return the room to the proper condition. We also wish to apologize that the weather during your stay was consistent rain, that lead to the pool area being flooded, along with several area neighborhoods due to the typical summer rains here in Orlando, FL! Nevertheless, we do apologize. Finally, we do wish to invite you to reconsider a return visit with us, giving us another chance to earn your business back. At that time, we will happily provide you with a tool, that we as a Team have developed and found to be very successful, in helping our guests navigate around the traffic common to this very popular destination location. Thank you for your feedback, more than you know! Wishing you all the best, with hopes to see you again soon!

Warmest regards,
The Radisson Hotel Orlando-Lake Buena Vista Team
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England
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 16, 2013 via mobile

Ive just returned from 14 nights at Radisson LBV. We've stayed here 3 times as a family now - for two weeks each time since 2009. It is extremely well located , and the size , quality and cleanliness of the rooms is excellent. The facility is constantly well maintained - with cleaners constantly on the go , the lobby always gleaming , painters relining the car park , attendants monitoring water levels in the pool and upholsterers stitching the pool side loungers. They are also more savvy to their customers now with a good happy hour at the bar , constant free cookies on reception , a free grab and go coffee / cereal bar / fruit breakfast at 5am till 6.30 am and a better priced buffet breakfast to compete with the endless nearby competition. They still operate the shuttle buses free of charge alongside car parking. They clearly listen to their customers so well done. Our stays have always been good and this time was no exception - BUT - maybe Our expectations now are high as I was a touch deflated by a couple of points - firstly , one lift was out of action for over a week if not more- totally unacceptable for a hotel of this standard - we were on floor 7 and I am fit - others not so. Secondly - having spend about $5000 there in three stays to find that there is an unwaivable $25 plus tax charge to keep our room until 3 pm ( the absolute latest) was a bit greedy and inflexible. After reluctantly agreeing to the charge nobody seemed to tell the cleaner who had three goes at coming in to our extended room from 9 am whilst we packed then rested ahead of the evening flight. Once we left the room for lunch our door cards had to be reactivated twice as no one told the computer that we were staying on either! Food for thought and minor points as you seek excellence.

Stayed August 2013, traveled with family
Helpful?
Thank Matt44England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MgmntTeamRadissonLBV, Director of Sales at Radisson Hotel Orlando - Lake Buena Vista, responded to this review, August 23, 2013
Dear ‘Matt44England’: Thank you so much for being our loyal guest! We deeply appreciate your decision to return to our hotel for your visits to Orlando-it truly is our honor! We appreciate and are encouraged by the compliments you shared. We also wish to take the opportunity to apologize to you for the inconvenience of the elevator repair that was necessary, although truly untimely. Nevertheless, the elevator is fully repaired and running smoothly! Additionally, we apologize about the challenges you encountered when requesting an extended check out, please know that we have addressed this with our Front Office Team, in hopes to eliminate any future challenges. We continue on in our pursuit of excellence and value your feedback in that process immensely! We look forward to your next visit with us and thank you so very much!

Our warmest regards are yours,
Your Radisson Orlando Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 11, 2013

Pleasantly surprised! Very clean hotel, friendly staff. Hotel very close to Disney and you can walk to restaurants. The only negative is the highway noise. They will try to accommodate room requests. Great value compared to other hotels in the area. Also, they did not charge the ridiculous parking fees.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BillieP597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
huddersfield
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 11, 2013 via mobile

We have just returned from 2 weeks stay at this hotel. The rooms were spacious and kept immaculate by the daily housekeeping team.
Pool area was lovely, quiet and the nest sunbeds ever, however the poolside bar was never open during our stay.
The location was great for Disney and Universal. The only negative was the lift - only 2 lifts for the whole hotel and 1 of those was out of order for the the majority of the time, and as we were on the 7th floor with a weelchair the lift was necessary.

Helpful?
1 Thank nelllybirk
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Perth
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 6, 2013

After a rather distressing beginning to our holiday in a cockroach infested Villa, we searched for somewhere to stay, we found the Radisson Buena Vista..and boy were we thankful.

Staff on Reception were warm and welcoming, close to the parks, and the room was clean and large enough for us and the two children, can't thank Radisson enough for rescuing our holiday from the nightmare it had become.

We headed to the crossroads for most evenings, but ate in the hotel one night, food was lovely and the bar quiet for a relaxing drink at end of the evening.

Now if only they could get a right turn from the other side of the road, it would save that U-turn after visiting Downtown Disney..hey ho!

Room Tip: Upgrade was something we should have done in hindsight, nice room..but the upgrade was a bargain 20...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ormchancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balsall Common, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 5, 2013

Stayed here for 6 nights at the end of July 2013. Great location, near to the I4 and just around the corner from Downtown Disney. Our room was on the second floor and we overlooked the gift shop as mentioned by previous reviewers. To be honest we never found it a problem. Not the greatest of views but it never impacted on our stay.

I found that the staff at the hotel were fantastic and couldn't do enough for you. I have to pass a special word of thanks to the lady who cleaned our room. She kept it spotlessly clean.

We ate at the restaurant three nights during our stay. The food was exceptionally good and great value. Why more people do not eat here is a complete mystery to me. You could get a three course meal for $25.00.

Well done to everyone who made our experience of staying at the Radisson very enjoyable.

One small negative note. Please do change those sunbeds they have definitely seen better days.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stevie1uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Orlando - Lake Buena Vista

Property: Radisson Hotel Orlando - Lake Buena Vista
Address: 12799 Apopka Vineland Rd, (also known as SR 535), Orlando, FL 32836
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Lake Buena Vista
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Best Value Hotel in Orlando
#20 Green Hotel in Orlando
#34 Romantic Hotel in Orlando
#39 Business Hotel in Orlando
#42 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Radisson Hotel Orlando - Lake Buena Vista 3.5*
Number of rooms: 196
Official Description (provided by the hotel):
Located at I-4 exit 68, we are a 1/4 mile from the Walt Disney World Resort & minutes from the Universal Orlando Resort, SeaWorld, Premium Outlet Mall, Cirque Du Soleil, Legoland & the Orange County Convention Center. All of our 196 guest rooms are 100% Smoke Free, feature 37 inch HD Flat Panel TV, Sleep Number Beds, Free Parking & High Speed Internet Access, & much more! Guests can also enjoy our on-site restaurant, Liquid Bar & Grill, work out in our Fitness Center or relax by our pool & spa while enjoying a beverage or snack at the Tiki Bar. NO RESORT FEES! Also, COMPLIMENTARY Business Center Access! Complimentary In-Room Safe! Convenient On-Site Laundry Facility available also! ... more   less 
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Also Known As:
Radisson Orlando
Orlando Radisson

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