We had a problem with the pull out sofa and that night the person in front desk ignored our complaints and was very rude. The next day we talked with Wendy at the front desk and the problem was corrected, she was very professional and when we got back to the hotel that night the room was spotless and new sheets for the sofa. We really appreciate the help given.
The breakfast area was too crowded after 8 am, need more tables and the cereal station has to be relocated. People with small children had to wait a long line just for cereal or bread. It is a good deal for the price and close to International Drive and Universal (not walking distance). The breakfast is average and the rooms are standard size, If you are used to the amenities of a four star hotel, this is not a hotel for your family and you.
- Official Description (provided by the hotel):
- Whether traveling for business or pleasure, make the Quality Suites Universal your home away from home whe visiting Orlando. Our great location, affordable rates and top-notch service are the winning combination you are looking for. ... more less
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- Also Known As:
- Quality Suites Universal South Hotel Orlando
- Comfort Suites Orlando
- Orlando Comfort Suites
- Comfort Suite Orlando