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“Every Body See Things Different....”

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Quality Suites Universal South
Ranked #286 of 335 Hotels in Orlando
Orlando, Florida
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Every Body See Things Different....”
3 of 5 bubbles Reviewed August 19, 2012

Aug. 18/2012-The rm. was nice(116),wish it was on 2-3 fl.over lookin pool..The rm. was clean/housekeepers was very nice ladies/vend.machine did not wk./front desk nice people{explain mix-ups/willin to help you}/grounds well keep,BUT 1 boo-boo;the pool deck could use a good pressure washin@subbin....There might be some things a $200.a nite hotel DoNot have,but it is clean,nice,comfortable@friendly...Oh breakfast is nice,just crowed when hotel is full/other than that its nice...Hope to come back..IF some of the guess wasnt nasty,maybe the house keepers would be able to keep it clean;BLAM THE NASTY GUESS BEFOFE YOU!!!!!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marsha j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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591 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (78)
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English first
Beeton, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed August 19, 2012

My first taste of the hotel wasn't so nice. The night auditor can't multitask. Got to my room, checked for bed bugs (which I did nightly and found nothing). The staff were all friendly, but may not have spoke breakfast, I never saw scrambled eggs are breakfast, just boiled. The hotel is so for from everything, but you can walk to I-Drive in about 30 minutes and take the trolly.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kyle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nothankyou
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed August 16, 2012

I have never stayed in a hotel in as poor condition as this one! The photos speak for themselves.

The staff in the evening did not care how dirty the room was or how dissatisfied we were. In fact, when we complained that the free internet in our room was not working, he replied that we were the only room that had complained and he gave us the phone number for the internet provider and told us to call them.

We have an asthmatic child and requested a cancellation for the next night as our child could not stay in a room with mold on the walls. We were told that we had passed the 48 hour cancellation time and we could leave but they would not give us a refund. We called the corporate office and they requested we be given a refund and they were refused as well.

To the management's credit, we were allowed to cancel and given a refund the following morning. We still filed a complaint with the corporate office as there really are health hazards in this hotel...elevator is nasty, washers do not work, mold on walls, hair (not mine) on the bedside table, broken window, dust and crud on walls and ripped bedspread. Just YUCKY!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Orlando hotels

dc
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed August 13, 2012

Wow, I cannot believe it! I stayed at this place on short notice for two nights! The first room they gave me was extremely nasty and dirty! When I walked in the room it had trash and brochures from fast food places all over the floor. I complained and reluctantly and even unmoved the guy on front desk changed my room. I walked in the second room and it was not that much better. I saw a roach and the smoking alarm chimed all night like as if it was asking for a battery!

Room Tip: Do yourself a favor, just shop around for something better. It's really not worth it. Unless y...
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank staticbed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Joseph, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 11, 2012

We first stayed at this hotel in 2007. It was perfect. We had a great time, the pool was warm, tiki bar busy, rooms clean. We stayed again in 2011 and it ruined our trip. Room was musty and the fridge leaked. Door didn't fit right in the frame and the latch bolt was nearly falling off. Hallways were dingy. Ice machine that worked was on level 2 and I was on 3. Pool area was filthy with dirty towels from the day before, empty beer bottles, wrappers and trash floating in the pool. I mentioned all these things to the front dest immediately and the only thing that changed was someone came to pick up the towels.That beer bottle sat there for 3 more days. Hot tub had a filthy film around it and it was NOT hot. The pool was freezing as well. The tiki bar said it would open at 1 daily. One day it opened at around 2:30 and one day not at all. Finally, when we were in the lobby a child threw up outside the door and then came inside to finish the job. Workers promptly cleaned it up inside, but left the bit outside to rot in the sun. Gross. Please find somewhere else to stay. Don't let this hotel ruin your vacation like it did mine!!!

Room Tip: Go find another place to stay.
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jamie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed August 2, 2012

There's bed bugs. What else do I need to say. Comped the worst night stay ever in a hotel. Dirty duct taped shower curtain, giant bold wedged in door jam to keep it from collapsing. This review needs to be longer. Gross this place had bed bugs and I slept there woke up with one in my face on my pillow. Worst thing ever ever ever.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gabe2282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grant
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed July 26, 2012

Booked a poolside room for 3 adults & 2 kids under 10. Had 2 double beds & sofa sleeper - all comfortable. Amenities included an armoir with coffee service, microwave & fridge with 3 shelves ( no freezer section). Room & bathroom were spacious, with 2 tables & 2 chairs and multiple lamps. Check in & out were very efficient and friendly. Baggage carts were available. Our room was across the pool from the desk check in area (no more than 2 minute walk to get food in the AM); and the noise of happy kids (ours among them) thrashing around in the pool was music to our ears. All was quiet by about 2200 (10 PM for you civilians). Breakfast was buffet style, with muffins, cereal, sausages, toast & English muffins, yogurt, hard boiled eggs, juices, coffee and waffles. Very crowded after 0830, so come early to avoid the crowds. there's an ice machine by the elevators which was NEVER out of ice. Don't know how they did it! Sea World opens @ 0900, and is only an easy 8 minute drive. You DO NEED a car at this location, since the shuttle runs @ 0830 & returns @ 1830 - leaving you stranded if you miss it. It's about a 4 mile hike; but public transport MAY be available. Saw a bus letting people off near the property one morning. Also, no restaurants within walking distance that we saw. Closest is about 2 miles away. No worries though - plenty of free parking here. All in all it was a very nice stay, with an inexpensive price & good service. We'd stay here again. TIP: If you wish to drop off people at Sea World & not want to park there ($14), ask for a "Drop Off" pass at the park entrance. Drop your pax off & use the same pass when returning to pick them up. DO NOT try to game the system. Your car may NOT be there when you return!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Herc_DriverGrant_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Suites Universal South

Property: Quality Suites Universal South
Address: 9350 Turkey Lake Rd, Orlando, FL 32819-7319
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #286 of 335 Hotels in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites Universal South 2.5*
Number of rooms: 214
Official Description (provided by the hotel):
Whether traveling for business or pleasure, make the Quality Suites Universal your home away from home whe visiting Orlando. Our great location, affordable rates and top-notch service are the winning combination you are looking for. ... more   less 
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Also Known As:
Quality Suites Universal South Hotel Orlando
Comfort Suites Orlando
Orlando Comfort Suites
Comfort Suite Orlando

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