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“Excellent Location”

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Walt Disney World Dolphin Resort
Ranked #180 of 339 Hotels in Orlando
Leesburg, Virginia
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent Location”
Reviewed March 17, 2014 via mobile

I recently stayed here. It was my first time and I was satisfied with the rooms and location. Although it is not a Disney Resort, they still had some Magical dinning experiences. Pool was totally awesome but lack of supervision of guests children was out of control. There are no lifeguards so with it comes lots of children doing as they please while the parents drink in the hot tubs and bars. The resort seems to cater more to business events so there are not a lot of families in general. It is better than many Disney Resorts that I stayed at but without the total Disney immersion.

Stayed February 2014, traveled with family
Helpful?
Thank lee22222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Manager at Walt Disney World Dolphin Resort, responded to this review, March 18, 2014
Thank you for your review. We are delighted you found our rooms and location to be pleasing. We have alerted our recreation leadership of your comment. We certainly do not want our guest have experience discomfort during their visit to the recreations area. Please, accept our apologies for any inconvenience caused due to the matter you mentioned. It would be our pleasure to welcome you back once again. Thank you for being our guest.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Charlotte, North Carolina
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 17, 2014

My wife and I had a last minute weekend getaway. We decided to stay a couple nights and visit Epcot. The Dolphin is always our Hotel of choice. With it being walking distance to Epcot, we know we have easy access to the park as well as great customer service at the hotel. Ramon was great at the Valet service, he greeted us as we came in and was there when we were checking out. He offered us directions as well as a couple mini waters for the road. Miguel helped us at the front desk. He was informative, friendly and always had a smile. We will continue to visit this hotel and recommend to all of our friends. Keep up the good work Dolphin.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisLowe2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Manager at Walt Disney World Dolphin Resort, responded to this review, March 18, 2014
Thank you for sharing your experience during your time with us. We are very pleased to be your hotel of choice for your last minute getaway. Thank you for your kind words regards our Cast Members exceptional service. We have passed along your comments to our leadership to commend them. We look forward to welcoming you and your wife back for another wonderful stay!
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Detroit, MI
Level 4 Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 16, 2014

I have stayed at this resort over 30 nights I suspect. There have been great stays, and not so great stays. I think perhaps the facility is too big to manage as there are some aspects that remain poor in my opinion while others remain great.
The good...the pool is wonderful, the location is wonderful, the transportations system to the parks is wonderful.
The bad, you do get nickeled and dimed to death but that is to be expected at resort of this level. What concerns me most however is that an overhaul is needed badly as the rooms are falling below levels of acceptance in regard to cleanliness and updates. Peeling paint is the norm and some balconies look as though they haven't been cleaned in months.
I once wrote a letter about one of my stays that went terribly wrong. The letter went unanswered, this is not a good indicator of how customer relations are handled. Finally when checking in at my next stay my concerns were brought forth and at least this time an apology was offered and some upgrades offered in lieu of my otherwise ignored plea from the previous year.
The restaurants are great in my opinion save for the Shula steakhouse which is a must-miss.
The staff is generally great, nice, and helpful. Of course with a hotel of this size you are bound to run into the typical "Your lucky to have" me bartender on occasion.
With this so-so review, you must be asking, why do I return? Its simple, the pool, the location, the smell of the lobby, I just cant help myself, I do love the place, I just wish they would work a little harder and they would supersede the Yacht and Beach club as the best place to stay.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank miafioso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Manager at Walt Disney World Dolphin Resort, responded to this review, March 18, 2014
Thank you for sharing your experiences and for being our guest so frequently. Although you enjoy many of our restaurants, our recreations area, and our Cast Members helpfulness, we would like the opportunity to address your other concerns. Please send your most recent complete stay details along with this review to ReviewManager@swandolphin.com. We look forward to hearing from you. Thank you for your time.
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Jackson
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 16, 2014 via mobile

You get all of the disney transportation & special perks (Except fastpass+ bracelet but you do get something close) great restaurants, right next to mini golf. Walking to Boardwalk & Epcot. Lovely place to stay!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Deb M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Manager at Walt Disney World Dolphin Resort, responded to this review, March 18, 2014
Thank you for your review. We are pleased you enjoyed our proximity to the Walt Disney World parks and attractions. It is delightful to hear you enjoyed out many restaurants as well. We are glad you were able to enjoy the many Walt Disney World amenities we are able to provide our guests. It is our pleasure to welcome you back again in the future. Thank you for being our guest.
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Bad Schonborn, Germany
Level 6 Contributor
156 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed March 16, 2014

One thing to start with, the location of the hotel within Disney World, with a boat transfer possibility to Epcot and/or Disney Hollywood Studios is just great. Also the pool area belonging to the Dolphin is very nice, but the rooms are only okay. The rooms have been partly renovated over time but especially the bathrooms need a complete remake / overhaul and not just a little bit color. We got a room assigned where we had some mold in the bathroom and the changed the room the next day, the bathroom was slightly better but still nothing I would expect from SPG / Sheraton Hotel (Walt Disney World Swan and Dolphin are operated by Sheraton) for the given price.
If you don’t care so much about the bathtub / toilet, etc. the hotel is great, if you want also a modern or at least not old bathroom, you may need to look for an upgrade to a newer / remodeled room, if existing.

Room Tip: The second room was a resort room with balcony, which is nice, but be aware that rooms close to the...
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adpalme1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Manager at Walt Disney World Dolphin Resort, responded to this review, March 18, 2014
Thank you for sharing your experience with us. While we are looking forward to future enhancements to our resort, we are still responsible for maintain the rooms for our guests enjoyment. Please, accept our apologies for any discomfort caused by the initial room’s condition. We are pleased you enjoyed our recreations area as well as our close proximity to the Walt Disney World parks and attractions. We hope to have the opportunity to welcome you back again. Thank you for being our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunedin, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 15, 2014

It is our way to relax and spent time enjoying the luxuries of Disney Swan hotel. You feel very special from moment you enter through the revolving door entrance, the friendly and accommodating reception desk staff, prompt room service with a smile. I loved the convenience of the boat ride to Epcot, and the captain and crew neatly dressed and courteous, having our safety and comfort as their top priority.
It will be nice to have discounts for frequent visitors that appreciate your hotels

Room Tip: We like higher floors, south side and corner suites when available. We try to avoid rooms close to t...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Belmina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Manager at Walt Disney World Dolphin Resort, responded to this review, March 18, 2014
Thank you for sharing your experience with us, Belmina. We are pleased that you found all of our Cast Members to provide you with exceptional service. It is wonderful to hear you enjoyed the convenient and entertaining transportation to and from Epcot. Being a Starwood owned resort within the heart of Walt Disney World, we are pleased to be able to offer many benefits of being a Starwood Preferred Guest. This program offers many attractive incentives to our loyal guests. Thank you for being our guest. We look forward to welcoming you back once again.
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Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 15, 2014 via mobile

I am spending 5 days with the family at the Swan on points. We usually stay at the Hilton Bonnet Creek, so if you are familiar, that Hilton is my baseline. The Swan has a great location. You can walk to Epcot and thus Magic Kingdom via the monorail, and take a water taxi to Hollywood studios. Animal kingdom is via a shuttle. Unfortunately that's where the praise ends. The room we have is a balcony with two queens. The carpet is ratty, the decor is very 1980's, and the amenities outdated. The bellman actually agreed with me when I arrived stating that the hotel is being refurbished later this year and sorely needs it. As for dining, the signature restaurants are nice but the daily dining room is ridiculously overpriced. For a buffet (which is quite limited) for breakfast, it is $82 for 2 kids and 2 adults. It's actually about half the price for breakfast if you walk down the boardwalk to Disneys Yacht Club and eat there. Overall, for a Westin property, this is a 3 star hotel on a 5 star location. If I were paying for the room I would've checked out and gone back to the Hilton. Hopefully the refurbishment is great because you don't even get the Disney bracelets if you stay here. At least those bracelets help offset the $300+ a night that Disney charges for its property hotels. Bottom line- choose the newer hotels at Bonnet Creek over the Swan and Dolphin particularly if you normally drive to the parks. Location is the only benefit to these properties.

Stayed March 2014
Helpful?
2 Thank DrfoodieFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WDWSDExecutiveOffice, Manager at Walt Disney World Dolphin Resort, responded to this review, March 18, 2014
Thank you for sharing your experience with us. While we are pleased you enjoyed our proximity as well as our signature dining section, we are displeased to hear of your disappointment in our rooms. While we are disappointed that you may not have plans to return to our resort, we are pleased to share that there are plans for a beautiful refresh of our resort. There will be multiple enhancements made to our resort, including our guest rooms. While we await for the final design approval and project decisions to be made, it is our duty to care for and maintain our resort with its current design. We hope to have the opportunity to welcome you back in the future. Thank you for being our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Walt Disney World Dolphin Resort

Property: Walt Disney World Dolphin Resort
Address: 1500 Epcot Resort Boulevard, Orlando, FL 32830-8428 (Formerly Walt Disney World Dolphin Hotel)
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Lake Buena Vista
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Orlando
#40 Top resorts Hotel in Orlando
#48 Luxury Hotel in Orlando
#117 Business Hotel in Orlando
#118 Romantic Hotel in Orlando
#142 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Walt Disney World Dolphin Resort 4*
Number of rooms: 2267
Official Description (provided by the hotel):
Walt Disney World Dolphin Resort is located in the center of Walt Disney World. Epcot and Disney's Hollywood Studios are just a boat ride or short walk away, with Magic Kingdom and Disney's Animal Kingdom Park nearby. Our hotel has free area transportation. We offer a unique blend of Disney benefits and Starwood amenities. ... more   less 
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Also Known As:
Walt Disney World Swan And Dolphin Hotel Orlando
Walt Disney Orlando
Walt Disney Hotel Orlando
Swan Resort Disney
Disney World Swan Resort
Walt Disney World Swan Resort

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