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“Average rooms at best but good rates”

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Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre
Ranked #178 of 342 Hotels in Orlando
Reviewed May 11, 2014

Older hotel and very much like a motel. Towels and amenities in bathroom were Motel 6 like. Rooms do not have central air but were average sized. Lobby renovated. Fitness center has 1 working treadmill out of 3 and 2 ellipicals. There were some weights. Outdoor pool and a large breakfast room. They gave platinum members free breakfast, 400 points and an amenity which raised this property to above average as Courtyards do not have to offer free breakfast. Once they renovate the rooms and hallways this will be a true 4 star property.

Stayed: May 2014, traveled with family
Thank Nailcutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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480 - 486 of 1,035 reviews

Reviewed May 11, 2014

We were very pleased with the staff and grounds at this hotel, and would be happy to stay here again in the future. There are a variety of rooms available at various prices. If we were to come back, I would definitely opt for a larger room with a balcony as opposed to a standard guest room. The standard guest room had signs of age (unlike the grounds and lobby area) and even though it was a non-smoking room, there was still a smell in the air that actually did affect my asthma in the middle of the night. It would have been great to be able to open the balcony door and get some fresh air. We don't have kids, but if we did, this would be a great budget-friendly location to stay for a Disney vacation due to the available shuttle and amenities for kids. The two pool areas were great. The water was clean and refreshing, the landscaping was beautiful, and there were plenty of lounge chairs. Breakfast was reasonably priced and service was attentive. The sidewalks along the parkway are also great for a scenic jog.

Room Tip: Upgrading to a balcony room is definitely worth it.
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  • Stayed: May 2014, traveled as a couple
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Thank travelgirlNH123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre, responded to this reviewResponded May 15, 2014

Dear TRAVELGIRLNH123:

Thank you for the kind words regarding the property, grounds and location. We're in the process of some minor renovations to improve our guest rooms and internet. We will continue to make improvements through-out the remainder of the year.

Thank you for taking the time to share your experience with the Courtyard Orlando Lake Buena Vista at Vista Centre.

Sincerely,
DAVID MCCARTHY
General Manager
Courtyard Marriott Lake Buena Vista

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Reviewed May 10, 2014 via mobile

wonderful staff. the day shift crew working may 9th were fantastic I did something so crazy and they were very supportive. I wish I had each and every name to give credit to. I have always loved the beds at the Marriott hotels.
and the pillows are great too. they offer excellent shuttle service to the .. Disney World parks

Stayed: May 2014, traveled with friends
Thank kjaz43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2014

As previously noted by other reviewers, this hotel is older than most. The lobby was recently renovated, but the rooms leave a lot to be desired. We stay in Marriott hotels 25 to 30 nights a year.
HOWEVER, for the value, we thought the hotel was great. We were there to go to Disney, not stay in a hotel room. Our rate was cheap and included breakfast. The staff was nice and accommodating. The pool was relaxing. Oh, did i mention that the rate was cheap!
We didn't like how we had to access the room from outside, even though you need a key card to enter through the gates from the alternate entrances. We prefer to enter our room from within a building.
So i would highly recommend this hotel.

  • Stayed: April 2014, traveled with family
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Thank bogie27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2014 via mobile

This was a stay for going to WDW. A place to lay our heads and take a shower. It is certainly not much to look at. The lobby has been recently remodeled and is in line with Courtyards nationwide. The check-in staff was neutral at first then warmed up. The facility itself is huge with many buildings. There are some rooms that are accessed externally like a motel and the remainder from internal hallways. Would suggest asking for the internal doors as it seems nicer. The fitness center is well equipped and was full most days. Easy to walk and run in the area as well. Very safe. The breakfast was included in our rate and was a huge buffet with a wide variety of hot and cold foods to choose from. The staff was warm and always smiling. The giftshop is well stocked but the prices are high. The rooms are standard Courtyard rooms. The towels here are tiny though. Barely able to wrap around and I usually have no issues at other Courtyards. Bring your own bath towel. Also they seems to use king sheets on the double beds which made them hang down. We had connecting rooms and both rooms had ants. We were told that they frequently treat for ants. They did not bother us that much. Parking was free and plentiful. Wifi was free but was in the process of being upgraded and had issues in the lobby without internet service at times. Also, the Disney shuttle times were terrible. Only 4 shuttles a day and at weird times. We drove ourselves each day. Since the room was so cheap the parking price was not an issue. Overall I am giving this a Good due to the price, location and free parking, wifi and breakfast.

  • Stayed: April 2014
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Thank blondechickma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre, responded to this reviewResponded May 2, 2014

Dear blondechickma:

Thank you for taking the time to share with us your experience. We are delighted to hear that you felt that our staff was war and friendly. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Thanks,

David McCarthy
General Manager / Courtyard by Marriott Lake Buena Vista Centre
8501 Palm Parkway, Lake Buena Vista, FL 32830

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Reviewed April 30, 2014

Close to the Outlets. Customer Service was friendly. Hotel rooms and bathroom were clean.
They give complimentary coffee, strong, good flavor.
Buffet breakfast available at a reasonable price; the food was fresh, good service.

  • Stayed: March 2014, traveled as a couple
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Thank MovieLover1019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2014

Our family of four spent three nights at this hotel while we took the kids to Disney. We really appreciated their flexibility before we arrived as we had to make a last-minute (24 hours in advance) change to our arrival date due to an family illness. They were great about it and even extended the same preferred rate that we had booked several weeks in advance. We arrived around 10pm, and the entire lobby was packed with a group of school kids on a Disney vacation. I assumed that we would be waiting for hours, but the front desk took us right away and gave us a room away from the larger groups. Our room was clean and quiet. It overlooked the parking lot. Breakfast in the hotel was very good - even had Mickey Mouse waffles. The internet was almost unusably slow - think dial-up connection. We asked for the key to a safe when we checked in, but they said that they couldn't give us one that night and to check back in the morning. When we checked back early the next morning (6:30am), we were told that they would get us a key before 7am. When I checked back at 7am, there was no key but someone from security would meet us in our room. The very nice man from security met me at the room and proceeded to look for an available safe key in surrounding rooms - which he couldn't find. When I went back to the front desk to ask them to put it in the main safe, the person at the desk said that she didn't have a key to the safe but that she could put our valuables on the managers desk for her when she arrived at noon. It didn't sound very "safe" to me - so I carried my heavy purse all around Disney that day. We would still stay there again because it is a good value compared with other hotels in the area, but I think they need to resolve the internet and safe issues - or stop advertising that they offer these services.

  • Stayed: April 2014, traveled with family
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Thank Gonzner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David M, General Manager at Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre, responded to this reviewResponded May 2, 2014

Dear Gonzner:

I want to personally thank you for choosing the Courtyard by Marriott Lake Buena Vista Centre during your travels.

You indicated to our front desk staff that our internet was not working and was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. I must say we have had some challenges with the internet on property over the past 6 months. We've evaluated and identified the cause and are in the process of repairing the issue. We have changed our ISP's (Internet Service Provider) as well we're in the process of adding 60 new access points throughout the property starting this Monday. The expectations is that this will be completed within the next 6 weeks. Also, we are in the process of getting new in-room safes. I know that does not address your previous stay with us but I hope you give us a second chance in the near future.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable to me and our staff. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Best Regards,
David McCarthy
General Manager / Courtyard by Marriott Lake Buena Vista Centre
8501 Palm Parkway, Lake Buena Vista, FL 32830

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Additional Information about Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre

Address: 8501 Palm Pkwy, Orlando, FL 32836-6416
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#122 Business Hotel in Orlando
#127 Romantic Hotel in Orlando
#140 Family Hotel in Orlando
Price Range: $97 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre 3*
Number of rooms: 308
Official Description (provided by the hotel):
Enjoy a comforting Florida stay near the magical wonders of Disney(R) at Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre. As an official Walt Disney World Good Neighbor(R) Hotel, our convenient and family-friendly hotel in Orlando provides guests with an unbeatable location, just one mile from Walt Disney World(R). Plus, we offer free and convenient scheduled shuttle so guests can enjoy worry-free access to their favorite Disney(R) parks. ... more   less 
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Also Known As:
Courtyard Orlando Lake Buena Vista At Vista Centre Hotel Orlando
Courtyard Vista Centre
Orlando Courtyard
Orlando Marriott

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