This stay was the worst in my entire life! We (Myself, my wife and female friend of my wife) arrived around 12:30 pm on July 19, to attend a conference, before normal check-in time but we were accommodated to be assigned a room and take luggage to room. We went to the room and dropped off our luggage with two double beds, then attended the nearby conference the rest of the day. When we went to the room a humidifier was running and we were told was to remove musty odor. We noticed an odor, but believed the hotel staff, and expected the odor to be gone by the time we returned that night.
When we returned about 10:30 that night, we discovered the dehumidifer was removed and the room smelled terrible! We then notified management and was told by night manager (who had just come on duty), he didn't know why dehumidifier was removed. We could not tolerate sleeping in that room. The night manager offered the "handicapped" room, which only had a double bed, with no room for a rollaway bed. By the way, another couple nearby, also described their room as odorous. That meant one of us had to sleep on the floor. We had driven 950 miles to attend the 3 day conference and needed to be awake for the conference the next day. Our female friend ended up sleeping on the floor on a folded over mattress pad and a few blankets. She did not sleep well and her conference attendance was totally wasted in the next afternoon, as she had not slept well. In fact she missed the entire conference from about 3:30 on.
What should have happened?
A. The room should never have been made available until the odor was permanently removed.
B. The night manager could have recommended a few places that we could try for lodging and just cancelled the night stay.
Note: The next night we found a room in the next door Hawthorn suites, for almost the same price. Those rooms were beautiful, clean, and great service.
I cannot recommend this hotel to anyone (unless maybe all available rooms can be shown to be odor free).
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- Also Known As:
- Best Western Orlando West Hotel Orlando
- Orlando Best Western