Where do I start? Just got back from a 3 night stay with my family. We stayed 5 nights at disney so maybe that affected my outlook on this hotel. First of all let me say that the water park is great and my kids loved it. As far as the rooms go, this an old hotel and the rooms have been remodeled to look really nice. In the three days that we were there we never got any maid service, there was a spider in our bed when we turned down the sheets, a cockroach crawling up the wall, no soap, shower drain did not drain at all, room smelled like mildew, air did not work well at all. I went to the front desk and spoke to a girl at the desk and she was kinda rude and golf me that all I had to do was tell them and they would fix everything! So we went to universal for the day and came back around 5:00 and nothing on the list had been done. I called and asked for the supervisor and was brought some towels , soap and they took our trash. Upon arriving home I checked my credit card and it looks like they screwed up and charged my in laws bill to my credit card. I am really not looking forward to dealing with anyone from this hotel. It is apparent that customer service is not a priority of theirs! Only stay for the water park.
- Official Description (provided by the hotel):
- Family friendly hotel and water resort located near the major theme parks and shopping. Coco Key Hotel and Water Resort is Orlando's first canopy covered water park boasting fourteen flumes, featuring "The Boomerango," 60ft of thrill seeking adventure offering twists and turns until you splash into our heated outdoor pool. Coco Key offers a 6,000 sq.ft. arcade featuring over 50 of the newest and coolest video games and interactive gaming on the market today. Coco Key Hotel and Water Resort-Orlando offers 391 well appointed Guestrooms and Suites designed for your Orlando, Florida lodging needs. Amenities include free local calls, coffee/tea makers, self controlled air conditioning, 37" plasma televisions with ESPN, am/fm alarm clock radios. Additional amenities include complimentary transportation to Universal, SeaWorld, Aquatica and Wet n' Wild, complimentary area shuttle, kids club and daily activities. ... more less
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- Also Known As:
- Coco Key Hotel And Water Park Orlando
- Orlando Grand Hotel