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“Awesome trip for families with young kids!”

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Coco Key Hotel and Water Park Resort
Ranked #203 of 336 Hotels in Orlando
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Awesome trip for families with young kids!”
Reviewed April 14, 2013

Located on I-Drive, Coco Key is in an amazing location. Right next door to a DD's and across the street from a Cici's pizza, plus several other restaurants within walking distance.
Our room was modern, clean and comfortable. The pool and hot tub are both equipped with chair lifts for someone in a wheel chair. Coco Key is a hotel with a water park, it was loud and crowded, but for a good reason. As a mom to two small boys I was impressed with the life guards in the water park. They were always on the lookout for trouble and not talking to guests or even other staff members. We will be back during an off season time. Coco Key will make an awesome little vacation for this Florida family.

  • Stayed April 2013
    • Value
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Helpful?
2 Thank Mthompson96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoCoKeyOrl, General Manager at Coco Key Hotel and Water Park Resort, responded to this review, April 19, 2013
Thank you for taking the time to provide us with feedback on your stay. We are very pleased that you found our hotel clean, comfortable, and that you were impressed with our lifeguards and other staff members. We pride ourselves in providing a great experience for our guests and we are glad you enjoyed your stay with us. We look forward to your next vacation at CoCo Key!
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Nantucket, Massachusetts
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 13, 2013

My Family and I stayed in Orlando Florida for a family Vacation. When we arrived to this "Resort"! I was not impressed. Check-In was prompt and the staff was very helpful, but when we finally got to our room it smelled, the AC wasn't working properly and it was really hard to find a parking spot at night.(After returning from Universal Studios /City Walk) The only thing nice I can say about this place is...It is in a great location and the kids will enjoy the water park. Not sure whats the big deal about Coco Key Hotel and water Park resort . Its an average motel thats not worth the price.(IMO) I would not recommend this "Hotel" unless it's your last option/resort.

  • Stayed January 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank SirWilliam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review, September 3, 2016
Hello wBryant_12,

Thank you for taking the time to provide us with a review. I would like to offer my sincere apology for the challenges you faced during your stay with us. We strive to provide you with excellent service from check in through check out and I am disappointed we were not able to meet that goal. As of November 18, 2015 we changed ownership and while all reviews are shared immediately with Team Members, I wanted to make it a point to reach out to you directly as we raise the bar for the service we deliver.

I would like to discuss this in more detail so we can take immediate action to correct the areas you mentioned. Please contact me at your earliest convenience so that we can restore your confidence in us and provide you with a quick resolution.

Warmest Regards,

Andrew
Front Office Manager
321-206-4392
Andy.Holt@cocokeyorlando.com
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Dallas, Georgia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 13, 2013

If this hotel had not been a part of the Universal Studios package, we would have checked out and left. This is more of a motel with amenities than a hotel. For one, the entrance to the rooms are on the outside. It is set up like a motel. The so called adjoining rooms have entrances on the outside so if you have kids staying in the adjoining room they will have to enter their room from the other side of the building. Not very safe in my opinion.

The rooms are very very old. The quality is more of a 2 star than anything. The cost per night does not match up to the low quality of the room. Also, the 20$ per night resort fee is for the use of the pools and the water park regardless of wether or not you use it. We never used it but had to pay $80.00 anyway.

I do not plan to ever come back. I am not a motel type person at all. The only good thing about the place were the excellent conch fritter appetizer that we ordered from room service though it took calling them about 8 times for someone to finally answer the phone.

If you are into motels this one is great but if you are looking for a hotel, pass on this one.

  • Stayed February 2013, traveled with family
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Helpful?
1 Thank Dawsontribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoCoKeyOrl, General Manager at Coco Key Hotel and Water Park Resort, responded to this review, April 19, 2013
Thank you for providing us with feedback on your stay. We hope that you accept our apology for any inconvenience you experienced. As for the outside entrance of the rooms, there is an option available to stay in a room within building 6, which is our tower that has only inside access to our Guest Rooms. We pride ourselves on great customer service and providing our guests with the best and safest experience possible. We would have liked the opportunity to provide you with a solution during your stay. We hope that you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hove, United Kingdom
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 12, 2013 via mobile

We stayed here for 3 nights in April. The check in was very prompt & all the staff throughout our stay were very efficient and helpful. We stayed on the 4th floor of building 6 and we were thrilled with our room. It was very clean and much bigger than expected. The water park was fantastic and our boys aged 12 & 8 loved the 3 big slides as much as those at any of the water parks. Our only criticism was that the breakfast buffet was expensive. We only ate there once and there are other places around which are cheaper. Overall though this is a fantastic place to stay and we would definitely stay here again.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Vedder13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review, September 4, 2016
Hello Vedder13,

Thank you for taking the time to leave us a review. I am thrilled that you and your family had such a wonderful time. As of November 18, 2015 we changed ownership and while all reviews were shared immediately with Team Members, I wanted to make it a point to reach out to you directly as we raise the bar for the service we deliver. We appreciate your continued business and if I can be of any assistance on your next reservations do not hesitate to email me directly.

We look forward to welcoming you back soon!

Warmest Regards,

Andrew
Front Office Manager
Andy.Holt@cocokeyorlando.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrson, MI
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 12, 2013

We rented 2 rooms, stayed 3 nights, and paid $800.00 + $80.00 resort fee-NEVER AGAIN!! Very little handicapped parking. The water park and pool areas were extremely dirty. It took us 20 minutes to find the elevator to get to our rooms-which were on the same floor at least. There were posters for things for the children to do but no location posted. Only about half of the lifeguards were watching the kids. Our room wasn't even cleaned until we stopped an attendant and requested it.

The rooms were large, beds firm, and the staff was friendly. However, the experience was extremely overpriced!! Would not recommend.

Room Tip: choose another hotel.
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  • Stayed April 2013, traveled with family
    • Value
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Helpful?
Thank Cindy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoCoKeyOrl, General Manager at Coco Key Hotel and Water Park Resort, responded to this review, April 19, 2013
Thank you for providing us with feedback. We apologize that you did not enjoy your stay at our property. Regarding our Water Park and pools, we make sure that they are thoroughly cleaned and sanitary throughout the day every day. Additionally, our lifeguards are certified by Ellis & Associates and the safety of all of our guests is our priority. We pride ourselves on great customer service and providing our guests with the best experience possible. We would have liked the opportunity to provide you with a solution during your stay. We hope that you reconsider and decide to visit our hotel and water park again.
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Allegany, NY
2 reviews
Reviewed April 11, 2013

We had a great time at our stay here. There was so much to do...pools, water slides, lots of activities for the kids to do including the game room! Great location, very close to Disney, Sea World, Universal Studios and so much more. Lots of food choices at the hotel and nearby. There's always something to do right on location. Highly recommend the Coco Key Hotel.

  • Stayed April 2013, traveled with family
    • Value
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Helpful?
Thank marcyuke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoCoKeyOrl, General Manager at Coco Key Hotel and Water Park Resort, responded to this review, April 19, 2013
Thank you for taking the time to provide us with feedback on your stay. We are very pleased that you found that our hotel had so much to do, and that you enjoyed our varieties of foods and beverages! We pride ourselves in providing a great and fun experience for our guests and we are glad you enjoyed your stay with us. We look forward to your next vacation at CoCo Key Orlando!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
3 reviews
3 hotel reviews
Reviewed April 10, 2013

Great trip on a very busy week. Rooms were ready, check out fast and water park was awesome for the kids, we actually stayed at the hotel and enjoyed the pool, slides, bar, food and gamer room instead of Disney!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnZ849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review, September 4, 2016
Hello JohnZ849,

Thank you for taking the time to leave us a review. I am thrilled that you and your family had such a wonderful time. As of November 18, 2015 we changed ownership and while all reviews were shared immediately with Team Members, I wanted to make it a point to reach out to you directly as we raise the bar for the service we deliver. We appreciate your continued business and if I can be of any assistance on your next reservations do not hesitate to email me directly.

We look forward to welcoming you back soon!

Warmest Regards,

Andrew
Front Office Manager
Andy.Holt@cocokeyorlando.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coco Key Hotel and Water Park Resort

Property: Coco Key Hotel and Water Park Resort
Address: 7400 International Drive, Orlando, FL 32819-8234
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#73 Business Hotel in Orlando
#132 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coco Key Hotel and Water Park Resort 3*
Number of rooms: 391
Official Description (provided by the hotel):
Family friendly hotel and water resort located near the major theme parks and shopping. Coco Key Hotel and Water Resort is Orlando's first canopy covered water park boasting fourteen flumes, featuring "The Boomerango," 60ft of thrill seeking adventure offering twists and turns until you splash into our heated outdoor pool. Coco Key offers a 6,000 sq.ft. arcade featuring over 50 of the newest and coolest video games and interactive gaming on the market today. Coco Key Hotel and Water Resort-Orlando offers 391 well appointed Guestrooms and Suites designed for your Orlando, Florida lodging needs. Amenities include free local calls, coffee/tea makers, self controlled air conditioning, 37" plasma televisions with ESPN, am/fm alarm clock radios. Additional amenities include complimentary transportation to Universal, SeaWorld, Aquatica and Wet n' Wild, complimentary area shuttle, kids club and daily activities. ... more   less 
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Also Known As:
Coco Key Hotel And Water Park Orlando
Orlando Grand Hotel

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