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“A Remarkable Value”

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Coco Key Hotel and Water Park Resort
Ranked #206 of 338 Hotels in Orlando
Clarks Summit, Pennsylvania
Level 4 Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“A Remarkable Value”
Reviewed October 1, 2012

I was very impressed with the overall value of the Coco Key Resort. We recently stayed overnight at this resort after spending 4 nights at The Nickolodeon Suites Resort. I was honestly weary at first due to the huge price disparity. Our stay at Cocokey was less than half of what we paid to stay at Nick. The water park was awesome. There are many slides, pools and attractions for toddlers, young children and even those adventurous adults. The Lifeguards were very engaging and worked diligently. Our youngest son has a disability. I noted that one Lifeguard was keeping an extra eye on him and was encouraging him to have fun and ensured no one cut him in line or pushed him since he was a bit slow going up and down the stairs. The entire park has a lot to offer and kept us busy all day. The room was clean and comfortable. I consider this resort to be an excellent value and will most definitely return during future trips to the Orlando area.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoCoKeyOrl, General Manager at Coco Key Hotel and Water Park Resort, responded to this review, October 2, 2012
Thank you for providing us with feedback on your stay. We are very pleased that you found our lifeguards to be attentive and our hotel to be a great value. We look forward to your return trip to CoCo Key!
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (620)
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English first
Minneapolis, Minnesota
1 review
Reviewed September 30, 2012

Checked in and paid for a roller bed for two nights at front desk, had to call guest service three times in two hours to finally get the bed delivered. No words of apology or explanation for the delay. Elevator is small and smelly. It's a good location but time spent waiting for a roller bed just pretty much killed my good mood for the vacation.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IrishCreamLatte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoCoKeyOrl, General Manager at Coco Key Hotel and Water Park Resort, responded to this review, October 2, 2012
Thank you for providing us with feedback. We would like to apologize for any inconvenience you faced during your stay. This is not typical of how we operate. We pride ourselves in providing great customer service and assisting our guests in a timely manner. We hope that you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
46 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 27, 2012 via mobile

The hotel was good. By far the attraction was the water park area. The family enjoyed the slides and pools very much. Was surprised that the slides closed at 5pm. The rooms were clean and well maintained. The AC units were loud at night when activating and operating. TV cabe system left a lot to be desired, good thing we did t spend much time in the room. Location was superb.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TTKB-Martin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review, September 3, 2016
Hello TTKB-Martin,

Thank you for taking the time to provide us with a review. I would like to offer my sincere apology for the challenges you faced during your stay with us. We strive to provide you with excellent service from check in through check out and I am disappointed we were not able to meet that goal. As of November 18, 2015 we changed ownership and while all reviews are shared immediately with Team Members, I wanted to make it a point to reach out to you directly as we raise the bar for the service we deliver.

I would like to discuss this in more detail so we can take immediate action to correct the areas you mentioned. Please contact me at your earliest convenience so that we can restore your confidence in us and provide you with a quick resolution.

Warmest Regards,

Andrew
Front Office Manager
321-206-4392
Andy.Holt@cocokeyorlando.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 25, 2012

just got back and had a fab time. hotel is fantastic and staff very friendly and helpful. had a couple of problems during our stay and both were fixed within 5 mins of being reported. our rooms were cleaned daily and always plenty of towels although i would say if your bigger then size 10 bring your own bath sheet. pools were clean and water park great for the under 10,s think older kids could get bored. we had breakfast in the hotel a couple of times but was a bit disappointed and didn't find it value for money. free shuttle to the park was always on time but could get very full. best way to get to disney if your a none driver is catch the lynx 8 right outside the hotel and ask for a free transfer to the 50 which takes you into magic kingdom, a bargain at 2 dollars. you can also buy a weeks lynx pass for 16 dollars

Room Tip: we stayed in adjoining rooms in block 1 and it was lovely and quiet
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cath b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review, September 10, 2016
Hello Cath B,

Thank you for taking the time to leave us a review. I am thrilled that you and your family had such a wonderful time. As of November 18, 2015 we changed ownership and while all reviews were shared immediately with Team Members, I wanted to make it a point to reach out to you directly as we raise the bar for the service we deliver.

We appreciate your continued business and if I can be of any assistance on your next reservations do not hesitate to email me directly.

We look forward to welcoming you back soon!

Warmest Regards,

Andrew
Front Office Manager
Andy.Holt@cocokeyorlando.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, United Kingdom
Level 5 Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 24, 2012 via mobile

Excellent rooms where u heard nothing from next door. Our air con unit was a bit noisy but a god send . Our lamps werent working but were fixed within 15mins of my call to reception. The staff were amazing and great with my boys, especially keylan, he made us feel so welcome and my boy thought he was great fun.
The hotel was in a great spot with ponderrosa for breakfast a few mins walk and perkins restaurant for tea again a few mins walk. The parks were also not far away , with a free bus service to all of them around the corner.
Had a great time and didnt want to leave . This hotel is spot on but would request a room in building 6 as karaoke on a Friday night if u have a room around the water park pool can be noisy but is never held past ten .

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review, September 10, 2016
Hello Joanna R,

Thank you for taking the time to leave us a review. I am thrilled that you and your family had such a wonderful time. As of November 18, 2015 we changed ownership and while all reviews were shared immediately with Team Members, I wanted to make it a point to reach out to you directly as we raise the bar for the service we deliver.

We appreciate your continued business and if I can be of any assistance on your next reservations do not hesitate to email me directly.

We look forward to welcoming you back soon!

Warmest Regards,

Andrew
Front Office Manager
Andy.Holt@cocokeyorlando.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leominster, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 24, 2012

We stayed from 2nd until 16th Sept on our honeymoon. We were only there during the night to be honest as we had so much to do in the day, Disneyworld is only a 15min drive and Universal about 10mins away. There are all sorts of places to eat on International Drive so you are totally spoilt for choice.

Back to the hotel though, the staff are great! We were checked in quickly and found our room with no problems. The room was very spacious with air con (and not noisy kind either which was a relief!) Every night when we got back our room was spotless with the bed made up. The bath had a shower over it which was easy to use. They provide a hair dryer too (always handy for us girls!). Good sized TV with loads of channels. Didn't get a chance to experience the water park or fitness rooms so I can't comment on that. They also do a breakfast menu too but we were up and out so early in the mornings we didn't really have the opportunity to have breakfast. There's a lovely little gift shop inside the hotel. We had a rental car with no satnav for the 2 weeks we were there so any directions we needed we could use the computers near reception, one of which had a printer so we could print our directions.

All in all, it's a great hotel with everything in close range. Next time we come to Florida we'll be staying here again! :)

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elp1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review, September 10, 2016
Hello Elp1984,

Thank you for taking the time to leave us a review. I am thrilled that you and your family had such a wonderful time. As of November 18, 2015 we changed ownership and while all reviews were shared immediately with Team Members, I wanted to make it a point to reach out to you directly as we raise the bar for the service we deliver.

We appreciate your continued business and if I can be of any assistance on your next reservations do not hesitate to email me directly.

We look forward to welcoming you back soon!

Warmest Regards,

Andrew
Front Office Manager
Andy.Holt@cocokeyorlando.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ireland
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 22, 2012

We have thoroughly enjoyed our two week stay at coco Key. The hotel itself is very clean and has daily maid service. Beds made each day and room cleaned. Each room has a fridge. The beds are very comfortable.hotel staff are very pleasant and helpful. The water park within the hotel is great. A lot of life guards present which is very reassuring with having young kids. They were very clear with unacceptable behaviour to make sure everyone is safe.
We would definitely stay here again

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IrelandSummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review, September 10, 2016
Hello IrelandSummer,

Thank you for taking the time to leave us a review. I am thrilled that you and your family had such a wonderful time. As of November 18, 2015 we changed ownership and while all reviews were shared immediately with Team Members, I wanted to make it a point to reach out to you directly as we raise the bar for the service we deliver.

We appreciate your continued business and if I can be of any assistance on your next reservations do not hesitate to email me directly.

We look forward to welcoming you back soon!

Warmest Regards,

Andrew
Front Office Manager
Andy.Holt@cocokeyorlando.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coco Key Hotel and Water Park Resort

Property: Coco Key Hotel and Water Park Resort
Address: 7400 International Drive, Orlando, FL 32819-8234
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#73 Business Hotel in Orlando
#132 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coco Key Hotel and Water Park Resort 3*
Number of rooms: 391
Official Description (provided by the hotel):
Family friendly hotel and water resort located near the major theme parks and shopping. Coco Key Hotel and Water Resort is Orlando's first canopy covered water park boasting fourteen flumes, featuring "The Boomerango," 60ft of thrill seeking adventure offering twists and turns until you splash into our heated outdoor pool. Coco Key offers a 6,000 sq.ft. arcade featuring over 50 of the newest and coolest video games and interactive gaming on the market today. Coco Key Hotel and Water Resort-Orlando offers 391 well appointed Guestrooms and Suites designed for your Orlando, Florida lodging needs. Amenities include free local calls, coffee/tea makers, self controlled air conditioning, 37" plasma televisions with ESPN, am/fm alarm clock radios. Additional amenities include complimentary transportation to Universal, SeaWorld, Aquatica and Wet n' Wild, complimentary area shuttle, kids club and daily activities. ... more   less 
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Also Known As:
Coco Key Hotel And Water Park Orlando
Orlando Grand Hotel

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