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“Great staff”

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Hyatt Place Orlando Universal
Ranked #85 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great staff”
5 of 5 bubbles Reviewed January 3, 2014 via mobile

Very nice find right next to Universal. Everyone from the girl who checked us in to the shuttle driver was so nice and helpful. Special thank you to Amy who gave my daughter a pep talk about riding the Mummy and being super supportive even when she didn't ride it. The breakfast food was decent for hotel food. The coffee was great! The room was very clean. Everything you need including HDMI port to watch Netflix off computer on tv. Would definitely stay here again!

Stayed January 2014, traveled with family
Helpful?
Thank Randomtravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt01, General Manager at Hyatt Place Orlando Universal, responded to this review, January 6, 2014
It's wonderful to hear your enjoyed your stay with us! Thank you for taking the time to tell us about it. We hope to see you back again, Thank you!
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1,069 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (99)
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Solihull
Level Contributor
240 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
4 of 5 bubbles Reviewed January 1, 2014

Booked from the internet for its location to Universal, the complex being on the other side of a busy road. We drove over to Universal, but were caught on a busy Saturday in a long queue, so the shuttle bus may have been better, as it would have been a very long walk.

First impression of the hotel, unfortunately, is that it is drab and dated, but this was perhaps misleading, as this, and the hopelessly slow lift, were really the only negative aspects about the hotel. The room was large and comfortable, with a separate sitting area, which had a useful sink for the coffee making. Staff were exceptionally friendly and helpful.

Breakfast was a very good and satisfying buffet, with hot scrambled eggs and English muffins with a sort of ham/cheese topping; also oatmeal on one day. Yoghurt bowls and fresh fruit, cereals and decent selection of breads and bagels.

Room Tip: Go for a lower floor, not the 7th where we were. The lift is exceptionally slow: if it is full, with...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlbertSolihull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt01, General Manager at Hyatt Place Orlando Universal, responded to this review, January 2, 2014
Thank you for taking the time to review us. I'm glad you enjoyed our complimentary hot skillet breakfast! Next time you stay with us please feel free to use our complimentary shuttle to Universal Studios or walking over is only a 20 minute walk along the sidewalks. We hope to see you back again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed December 26, 2013

Pro: Great staff, great location, awesome room. Would came back for sure. Close to universal, to premium outlet and there is a fridays 1 block away that stays open until 1 am.

Cons: The breakfast was to simple and the elevators are old and slow.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dinhexs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt01, General Manager at Hyatt Place Orlando Universal, responded to this review, December 27, 2013
Thank you for taking the time to review our hotel. I am glad you enjoyed your stay and welcome you back for a future visit. Happy New Year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed December 25, 2013

I loved this hotel and the staff was very helpfull, My dad already reviewed this but I wanted to give my side of the story, Valerie and Jeanne were the Best. Valerie makes the Best Chicken Caeser Salad in the world, It was unbelievably fresh and delicious, never expected it from a front desk staff at night when everything else was kinda close due to Christmas season. Way to go girls.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anu A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt01, General Manager at Hyatt Place Orlando Universal, responded to this review, January 13, 2014
Thank you for reviewing our property! I am so glad to hear you enjoyed a fresh salad from our 24/7 Fresh Gallery Menu. We hope to see you back soon!
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Toronto, Canada
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed December 23, 2013

After the Cruise we decided to head to Orlando as the Kids wanted to do Universal Orlando. This Hyatt Place was very conveniently located near the Universal Studios. We were given a extra Large room (Accessible Double Queen)without even asking as they figured we will need extra space with the 3 kids. The Breakfast was amazing as with the new Skillet Breakfast with Hyatt is definitely a hit with travelers. A special movie night for kids was arranged nicely in the Party Room with complimentary Snacks and soft drinks for all guests. The Staff although busy at times was very helpful and went out of the way to help us with our inquiries ranging from rental cars to Phone chargers and wine selections. The three Charlie's Angels as I will like to call Daisy, April and Farah ( All Front Desk Staff) had a solution for all your problems whether it was a forgotten Stroller or messed up rental car booking. Rob and Amy were also amicably helpful and courteous , Overall it was a pleasant stay and we look forward to stay with them again whenever we come back to Orlando. The free shuttle from and to Universal is a big plus and the Customer Service gets 110% for being such amazing hosts. I highly recommend this hotel to everybody.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kool P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt01, General Manager at Hyatt Place Orlando Universal, responded to this review, December 26, 2013
It's an absolute pleasure to hear how wonderful your stay with us was! Thank you to taking the time to tell us about it. We hope you will be back to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billings, United States
Level Contributor
4 reviews
5 of 5 bubbles Reviewed December 21, 2013

Awesome! The customer service gets 10 stars! We stayed six nights and we were pampered every minute of our stay. Tiffany was wonderful. She helped check us in and was so pleasant and welcoming that I knew we had picked the right place. Our room was beautiful and very clean. Beds were comfortable, pillows perfect... and it was ohhhh soooo quiet! We needed some touristy advise the next day and Jordan and Daisy were there to help and it seemed like they were our friends rather than hotel employees! Breakfast... OMGoodness! I am STILL full. The staff kept everything well stocked and they were very nice. One morning, we were just finishing breakfast and Amy stopped by to see if we were enjoying our stay and having fun. It seemed like we had known Amy for years and she had all the time we wanted... then, she asked if she could take our empty plates. Now, THAT is awesome customer service!!! When it was time to check out, Adrian made sure we were good-to-go and the cab he requested showed up at the exactly the right time. Hyatt Place Orlando Universal knows how to treat people. It would be nice if they could branch out and train customer service people for all segments of business!!! Thanks to all the WONDERFUL people who made our time in Orlando just perfect!

Room Tip: I imagine all the rooms are very nice. It is just the way the Hyatt Place Orlando is...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt01, General Manager at Hyatt Place Orlando Universal, responded to this review, December 23, 2013
Wow, I am thrilled to hear about your amazing stay! Thank you for taking the time to share your experience. We look forward to having you stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
79 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed December 20, 2013 via mobile

Stayed here for two nights and I was impressed with the rooms. They were large and spacious (with the exception of the bathroom, which was tiny). Great place to stay if you don't plan on spending much time at the hotel except to sleep. Easy access to I-4 and International Drive, and across the street from Universal. I would stay here again.

Stayed December 2013, traveled as a couple
Helpful?
Thank Shawnathan88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt01, General Manager at Hyatt Place Orlando Universal, responded to this review, December 23, 2013
Thank you for taking the time to review out hotel. I am glad you enjoyed your stay with us and we will see you next time !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Orlando Universal

Property: Hyatt Place Orlando Universal
Address: 5895 Caravan Court, Orlando, FL 32819-7901
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Orlando
#31 Romantic Hotel in Orlando
#39 Green Hotel in Orlando
#58 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Orlando Universal 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Hyatt Place Universal Studios Hotel Orlando
Hyatt Place Orlando
Hyatt Universal Studios
Hyatt Orlando

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