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“Good place to stay”

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Hilton Garden Inn Orlando International Drive North
Ranked #36 of 336 Hotels in Orlando
Certificate of Excellence
Beijing
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Good place to stay”
Reviewed October 27, 2012

We thoroughly enjoyed our 10 day stay at this property, they where carrying out a lot of outside maintenance to the facility and although it is probably a fairly old facility it is well kept.

Location is close to universal which is great, also just off I drive keeps you close to everything but not bothered by heavy traffic. Sweet tomatoes and Big Italy are the best restaurants within walking distance in my opinion, we had breakfast a few days in the hotel but it is only average. The pool area and fitness centre are great, we had a drink only once at the Tiki bar - mainly because the young girl behind the bar has had a personality bypass, not a great asset for a sociable role like this.

Would definitely return to this hotel.

Stayed October 2012, traveled as a couple
Helpful?
Thank RobertFr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this review, October 28, 2012
Dear RobertFr, Thank you for staying with us. We are glad you enjoyed yours stay with us. Your feedback is important to us. We apologize for any inconveniences caused by our contractors repairing our gutters and pressure washing the building. We are excited that in November we will be renovating our lobby area and will have an all new lobby design and furniture. And a great new seating area around our tiki bar. We hope you will come see us after we have completed our upgrades. Sincerely, Kelly Carney-General Manager.
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  • Value
  • Cleanliness
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Atlanta, Georgia
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 24, 2012

(1) Close to Universal Orlando/Wet-&-Wild. You can walk if you choose (15 minutes). (2) Clean/reasonably sized rooms andf Free WiFi. (3) Heated pool and a nice sized hot-tub - my kid had great fun! (4) NOT part of the hustle and bustle of International Drive - but just a couple of minutes away (5) Mini-fridge and microwave (6) Decent priced breakfast and dinner - if needed

As importantly, all of the lobby staff were very nice and took time to explain things (probably the exact same questions multiple times a day - "how do I orger a pizza" etc.)

There is an IHOP/Denny's around the corner, a CVS a couple of minutes walk away, and a Pizza joint behind the CVS

All-in-all, it is a refreshing counterpoint to the "spend all your money" days at the Park!

Food tip: a couple of minutes’ walk from the Hotel is a little shopping center with ethnic restaurants (away from the International Drive tourist traps) is a very reasonably priced Brazilian restaurant that has only 8 meats and is self service (you go to a kitchen window and ask for your meat). Decent food for $15 and half price for kids under 12. No beer/wine. I do not remember the name

  • Stayed September 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank K-Sub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this review, November 4, 2012
Dear K-Sub, Thank you for takiing the time to write a review on Trip Advisor. We are delighted that you enjoyed your stay with us and we hope to see you again on your next trip to Orlando. Sincerely,Kelly Carney, General Manager.
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MA
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 22, 2012

The Pros.. if you like Universal this hotel is just 3 minutes away. Had a nice pool and hot tub area, and a cute little tiki bar by the pool. We were given a handicap room which was spacious for obvious reasons. I liked the bedding a lot, crisp, clean looking! The mini fridge and micro were great additions to the room. The lobby is nice with a little relaxing waterfall. We ate at the breakfast buffet 1 day it was ok. The make your own waffles with toppings was great, as were the made to order eggs. The pastries were a little stale, but that's not why we didn't go back. The breakfasts were just too big to eat before riding roller coasters all day. If we could have just paid for a bagel instead of the whole buffet we would have done that every day.
Cons... So housekeeping was pretty bad. I've stayed anywhere from a 2-5 star hotel in and out of the U.S. and this is probably the worst house keeping i have ever seen. My first complaint would be hearing 2 housekeepers yelling at each other arguing right outside our room, on 3 to the 5 days we were there. If it happened just once I wouldn't even mention it. Second, they really didn't clean the room. The glasses we used in the room were never washed till 3days in (and if there was dish soap in the room i would have done it myself). The day before we left I lost the remote and was looking everywhere, found it under the bed with dirty glasses from who knows how long ago, in addition to a ton of dirt and dust.The towels were only swapped out twice during our 5 days, which would have been fine if we were left 4 towels, but they only left us 3 and when we showered in the morning and at night after a long day of running around, our towels from the morning were always still wet. As far as the room itself, our only complaint would be the mattresses seemed pretty hard. I woke up every morning with a back ache, but after a hot shower I felt a bit better.
Other than housekeeping I'd say the stay was good. I would try this place again, for the price and access to Rt 4 and Universal.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Landra310s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this review, October 24, 2012
Dear Landra310s, Thank you for your feedback of your recent stay with us. I understand that you encountered an opportunity with the cleanliness of your guest room, I sincerely apologize for the missteps. Cleanliness is one of the areas that we are very vigilant in to ensure comfort and satisfaction for our guests. I'm so sorry that we were unable to meet expectations and based upon your review I am actively participating with our housekeeping staff to ensure this does not happen again. Although, it is not advertised, we do have individual pricing for single breakfast items and would be happy to accomodate our guests needs upon request. I hope that if you travels bring you back to the area that you will consider staying with us again. We hope you enjoyed your trip to Universal. Sincerely, Kelly Carney-General Manager
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New York City, New York
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 20, 2012

Got together with two of my closest friends for a long weekend getaway from the northeast. The hotel is very close to Universal. Upon checking inn, we were greeted warmly by the front desk staff. Our flights got in early, however we were able to check in at 10am. The room was very clean, and comfortable. After several long days of standing in line at Universal, it was great to get back to the hotel, and head over to the Tiki bar. One morning we did the breakfast buffet, which was fine, but alittle pricey. Walking distance there is a Denny's and Ihop, as well as plenty of places to have dinner at.
We did do the free Universal shuttle, but later decided to take a cab in order to save time,because the shuttle made several stops at other hotels, and took about a half hour to get to Universal whereas a cab/driving took 5 min to Universal.
We loved the home made cookies available free to guests each afternoon. We would definatley stay at this property again if we ever come back to Universal.
My only suggestion is to have coffee/tea available all day/eve to it's guests, in order not having to walk across the street to Homewood Suites their sister property to get some coffee/tea..

Room Tip: The hotel is off the main strip, all rooms should be quiet. Perfect for the business traveller
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  • Stayed October 2012, traveled solo
    • Value
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Helpful?
Thank Kenycar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this review, October 24, 2012
Dear Kenycar, A weekend away with close friends sounds like fun. We are delighted that you enjoyed the hotel, the tiki bar and evening cookies. We hope your enjoyed your vist to Universal Studios. In lieu of the amenity of all evening coffee and tea available, the Hilton Garden Inn brand has a full service restaurant open for dinner and of course the free freshly baked cookies. We look forward to serving you on your next weekend getaway to Orlando. Thank you for writing a review and giving us your feedback. Sincerely, Kelly Carney-General Manager
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ponte vedra
Level Contributor
160 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed October 15, 2012

Typical HIlton Garden Inn, but the close proximity to I-4 allow you to avoid the bumper to bumper traffic on International Drive, clogged with tour buses and low end restaurants/shops. This hotel has been awesome in the past, with a warm friendly competent staff - but last week almost all of them were gone. These hotels on International Drive receive tons of traffic - so despite the renovation of just a few years ago, the rooms are beginning to be a little worn - draperies were ripped, drawer pull came off in my hand and of course, spots on carpeting.
I wouldn't want a baby crawling around, but I would still consider the property clean, and staff were average.
Breakfast cook does not begin to prepare until the restaurant opens so if you are a morning person or have early business meetings, don't count on having breakfast quickly - especially if there are tour groups in the hotel. Hotel food is average, but this is superior compared to the carnival food available on International Drive .... drive across I-4 and access restarants on Sand Lake where you will find Whole Foods, Roy's, Mortons, Bone Fish, Panera - a wide range of recognized chain restaurants and food stores
Request a room with a view of the fireworks each night as a bonus - especially if you are traveling with children, nights at the Parks take their toll...

Room Tip: Do not accept a "handicap room" airconditioning just doesnt' work in them despite the...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Flawanderingwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this review, October 17, 2012
We appreciate your loyalty to our property and I’m glad you enjoy the view overlooking the fireworks. I am sorry you were disappointed with the room decor. We try to keep our rooms in pristine condition for all of our guests. I’m working with our maintenance and housekeeping teams to ensure our rooms are consistently well maintained. I hope you consider staying with us again. We’d love to have you as our guest the next time you visit the parks. Thank you, Kelly Carney, General Manager
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Reykjavik, Iceland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 12, 2012

The location on this on is great. The hotel is clean and the staff is great. I wanted a better view and they got me a better room instantly. The pool is also very nice and it has a jacuzzi as well. The rooms are good but the bathroom could have been bigger.
If you are thinking of location, this hotel is near everything. Entertainment like mini golf, Universal studios, Island of adventures and Wet'n Wild are in walking distances from the Hilton Garden Inn. I recommend this one. <3

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristín G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this review, October 21, 2012
Dear Kristin G, We are pleased that your were happy with the location, cleanliness and friendly staff. Thank you for taking the time to write a trip advisor review of our hotel. We hope to see you again on your next visit to Orlando. Sincerely, Kelly Carney-General Manager.
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Anderson, South Carolina
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 8, 2012

This was a classic Hilton Garden Inn. Staff was pleasant and willing to help. Rooms were very clean and it was quiet when I was there. Rooms service was quick and tasted good; however it wasn't very hot when it arrived. Breakfast had a nice selection. Hotel is very close to lots of good restaurants and tourist activities. Just over a 10 minute drive to the Orange County Convention Center.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this review, October 11, 2012
Dear Beth M;

Thank you for choosing our hotel for your stay in Orlando. I apologize that your room service food was not warm when you received it. I will follow up with our food and beverage manager on how we can improve this service. Your satisfaction is important to us. Thank you for your feedback. Sincerely, Kelly Carney-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Orlando International Drive North

Property: Hilton Garden Inn Orlando International Drive North
Address: 5877 American Way, Orlando, FL 32819-8201
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotel in Orlando
#37 Romantic Hotel in Orlando
#52 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Orlando International Drive North 3*
Number of rooms: 158
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Orlando International Drive North hotel. Our hotel is five minutes from Universal Orlando Resort(R), and twenty minutes from Walt Disney World(R). Make the most of your time here thanks to the complimentary scheduled shuttle service to and from Universal Orlando(R) theme parks, and SeaWorld Orlando(R). Situated off Interstate 4, this International Drive hotel is within walking distance or a short drive to shops and restaurants. Orlando International Airport (MCO) is just 20 minutes away.Stay in the loop during your visit to Orlando with complimentary high-speed internet access in all guest rooms and public areas. Enjoy a variety of complimentary services at this Orlando hotel including a 24-hour Business Center, fitness center and swimming pool. Relax poolside with your favorite beverage from Tiki bar or indulge in hearty cuisine at the Great American Grill(R). For meetings and events, the hotel offers a range of meeting rooms with audio/visual equipment and an excellent catering menu.Unwind after a day of business or fun and adventure in Orlando in one of the hotel's comfortable guest rooms or suites. All rooms feature a hospitality center with a microwave, refrigerator, and coffee maker for your convenience. Relax with a movie on the flat screen television or contact family and friends back home with complimentary high-speed internet access.Rejuvenate at this Orlando hotel by plunging into the outdoor pool or enjoy an invigorating workout at the fitness center. For a delicious meal, the Great American Grill(R) restaurant is open for breakfast and dinner every day. Meet up with friends for pre-dinner cocktails at Tiki Bar or catch up with work at the 24-hour Business Center. The Pavilion Pantry(R) is open 24 hours a day, serving a selection of beverages, snacks, and microwave dinners to enjoy in your guest room or suite. Host a business meeting, function or wedding at the hotel and enjoy delicious cuisine in relaxed surroundings. ... more   less 
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Also Known As:
Hilton Garden Inn Orlando International Drive North Hotel Orlando
Hilton Orlando

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