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“Fully met our expectations”

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Hilton Garden Inn Orlando International Drive North
Ranked #26 of 342 Hotels in Orlando
Certificate of Excellence
Reviewed October 20, 2012

Got together with two of my closest friends for a long weekend getaway from the northeast. The hotel is very close to Universal. Upon checking inn, we were greeted warmly by the front desk staff. Our flights got in early, however we were able to check in at 10am. The room was very clean, and comfortable. After several long days of standing in line at Universal, it was great to get back to the hotel, and head over to the Tiki bar. One morning we did the breakfast buffet, which was fine, but alittle pricey. Walking distance there is a Denny's and Ihop, as well as plenty of places to have dinner at.
We did do the free Universal shuttle, but later decided to take a cab in order to save time,because the shuttle made several stops at other hotels, and took about a half hour to get to Universal whereas a cab/driving took 5 min to Universal.
We loved the home made cookies available free to guests each afternoon. We would definatley stay at this property again if we ever come back to Universal.
My only suggestion is to have coffee/tea available all day/eve to it's guests, in order not having to walk across the street to Homewood Suites their sister property to get some coffee/tea..

Room Tip: The hotel is off the main strip, all rooms should be quiet. Perfect for the business traveller
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  • Stayed: October 2012, traveled solo
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Thank Kenycar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this reviewResponded October 24, 2012

Dear Kenycar, A weekend away with close friends sounds like fun. We are delighted that you enjoyed the hotel, the tiki bar and evening cookies. We hope your enjoyed your vist to Universal Studios. In lieu of the amenity of all evening coffee and tea available, the Hilton Garden Inn brand has a full service restaurant open for dinner and of course the free freshly baked cookies. We look forward to serving you on your next weekend getaway to Orlando. Thank you for writing a review and giving us your feedback. Sincerely, Kelly Carney-General Manager

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864 - 870 of 1,221 reviews

Reviewed October 15, 2012

Typical HIlton Garden Inn, but the close proximity to I-4 allow you to avoid the bumper to bumper traffic on International Drive, clogged with tour buses and low end restaurants/shops. This hotel has been awesome in the past, with a warm friendly competent staff - but last week almost all of them were gone. These hotels on International Drive receive tons of traffic - so despite the renovation of just a few years ago, the rooms are beginning to be a little worn - draperies were ripped, drawer pull came off in my hand and of course, spots on carpeting.
I wouldn't want a baby crawling around, but I would still consider the property clean, and staff were average.
Breakfast cook does not begin to prepare until the restaurant opens so if you are a morning person or have early business meetings, don't count on having breakfast quickly - especially if there are tour groups in the hotel. Hotel food is average, but this is superior compared to the carnival food available on International Drive .... drive across I-4 and access restarants on Sand Lake where you will find Whole Foods, Roy's, Mortons, Bone Fish, Panera - a wide range of recognized chain restaurants and food stores
Request a room with a view of the fireworks each night as a bonus - especially if you are traveling with children, nights at the Parks take their toll...

Room Tip: Do not accept a "handicap room" airconditioning just doesnt' work in them despite the...
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  • Stayed: October 2012, traveled on business
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Thank Flawanderingwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this reviewResponded October 17, 2012

We appreciate your loyalty to our property and I’m glad you enjoy the view overlooking the fireworks. I am sorry you were disappointed with the room decor. We try to keep our rooms in pristine condition for all of our guests. I’m working with our maintenance and housekeeping teams to ensure our rooms are consistently well maintained. I hope you consider staying with us again. We’d love to have you as our guest the next time you visit the parks. Thank you, Kelly Carney, General Manager

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Reviewed October 12, 2012

The location on this on is great. The hotel is clean and the staff is great. I wanted a better view and they got me a better room instantly. The pool is also very nice and it has a jacuzzi as well. The rooms are good but the bathroom could have been bigger.
If you are thinking of location, this hotel is near everything. Entertainment like mini golf, Universal studios, Island of adventures and Wet'n Wild are in walking distances from the Hilton Garden Inn. I recommend this one. <3

  • Stayed: October 2012, traveled as a couple
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Thank Kristín G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this reviewResponded October 21, 2012

Dear Kristin G, We are pleased that your were happy with the location, cleanliness and friendly staff. Thank you for taking the time to write a trip advisor review of our hotel. We hope to see you again on your next visit to Orlando. Sincerely, Kelly Carney-General Manager.

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Reviewed October 8, 2012

This was a classic Hilton Garden Inn. Staff was pleasant and willing to help. Rooms were very clean and it was quiet when I was there. Rooms service was quick and tasted good; however it wasn't very hot when it arrived. Breakfast had a nice selection. Hotel is very close to lots of good restaurants and tourist activities. Just over a 10 minute drive to the Orange County Convention Center.

  • Stayed: October 2012, traveled on business
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Thank Beth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this reviewResponded October 11, 2012

Dear Beth M;

Thank you for choosing our hotel for your stay in Orlando. I apologize that your room service food was not warm when you received it. I will follow up with our food and beverage manager on how we can improve this service. Your satisfaction is important to us. Thank you for your feedback. Sincerely, Kelly Carney-General Manager

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Reviewed October 3, 2012

Hotel was nice and location worked well to get to Univeral Studios early. Also easy to get to International drive attractions/ food etc. Hotel is off the main road so it is alittle quieter than being on International Blvd (which can be very busy). Property was clean and well kept. I stayed on points and still received a nice room...

  • Stayed: August 2012, traveled on business
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Thank seeking_direction
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this reviewResponded October 5, 2012

Dear Passin_thrulrmo_SC,

Thank you for your nice review of our hotel. We strive to provide friendly and helpful service from all of our staff. We appreciate your business and hope to have the opportunity to serve you again on your next visit to Orlando.

Sincerely, Kelly Carney-General Manager

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Reviewed October 2, 2012 via mobile

Pros
Location
Pool area and bar
Walking distance universal
Free parking
Clean

Just one small point which I hope the hotel takes on board. House keeping is hit and miss. The rooms are often nit cleaned until late afternoon. Towels not always replaced and stuff like toilet rolls not done.

  • Stayed: October 2012
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1  Thank seanpg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this reviewResponded October 5, 2012

Dear Seanpg,

Please accept my sincere apology for any inconveniences you experienced with houskeeping service during your stay. I have reviewed your expereince with our housekeeping staff in effort to improve on the replacement of amenties daily in the rooms. Our housekeeping staff cleans all guest rooms from 8 am to 5 pm daily. Our staff is happy to accomodate any requests for early cleaning times or specific cleaning time requests. We strive to provide an exceptional hotel experience and appreciate your feedback. Sincerely, Kelly Carney-General Manager.

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Reviewed September 29, 2012

Hotel was all that you would expect from a Hilton property. The tiki bar was a fun surprise and the rooms were clean and comfortable. The hotel is centrally located to all the big attractions. I would caution visitors to investigate the times the complimentary shuttle runs. We ended up taking a cab back to the hotel from Universal because the return shuttle was not available when we were ready to leave. Also, be sure to go across the parking lot to the neighboring hotel to get a ticket to ride the shuttle - the stop is there not at HGI, as they do require tickets (despite what the staff at HGI tell you).

  • Stayed: July 2012, traveled as a couple
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1  Thank Debidoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly C, General Manager at Hilton Garden Inn Orlando International Drive North, responded to this reviewResponded October 5, 2012

Dear Debidoodle,

Thank you for letting us know about your hotel experience. I apologize that our staff gave you incorrect information about the Universal Shuttle passes. I have addressed this with our front desk staff. The Universal Shuttle stops at Wet n Wild and Sea World and does have 5 pick up times in the morning and 4 return times in the evening. A taxi to Universal is around $8 if you require more flexibility. The Homewood Suites and The Hilton Garden Inn share an entrance way and is a short 30 second walk to pick up the shuttle. We value our guest's feedback and appreciate your business. We hope to be able to accomodate your hotel needs on your next visit to Orlando. Sincerely, Kelly Carney-General Manager

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Additional Information about Hilton Garden Inn Orlando International Drive North

Address: 5877 American Way, Orlando, FL 32819-8201
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotel in Orlando
#37 Romantic Hotel in Orlando
#52 Family Hotel in Orlando
Price Range: $118 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Orlando International Drive North 3*
Number of rooms: 158
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Orlando International Drive North hotel. Our hotel is five minutes from Universal Orlando Resort(R), and twenty minutes from Walt Disney World(R). Make the most of your time here thanks to the complimentary scheduled shuttle service to and from Universal Orlando(R) theme parks, and SeaWorld Orlando(R). Situated off Interstate 4, this International Drive hotel is within walking distance or a short drive to shops and restaurants. Orlando International Airport (MCO) is just 20 minutes away.Stay in the loop during your visit to Orlando with complimentary high-speed internet access in all guest rooms and public areas. Enjoy a variety of complimentary services at this Orlando hotel including a 24-hour Business Center, fitness center and swimming pool. Relax poolside with your favorite beverage from Tiki bar or indulge in hearty cuisine at the Great American Grill(R). For meetings and events, the hotel offers a range of meeting rooms with audio/visual equipment and an excellent catering menu.Unwind after a day of business or fun and adventure in Orlando in one of the hotel's comfortable guest rooms or suites. All rooms feature a hospitality center with a microwave, refrigerator, and coffee maker for your convenience. Relax with a movie on the flat screen television or contact family and friends back home with complimentary high-speed internet access.Rejuvenate at this Orlando hotel by plunging into the outdoor pool or enjoy an invigorating workout at the fitness center. For a delicious meal, the Great American Grill(R) restaurant is open for breakfast and dinner every day. Meet up with friends for pre-dinner cocktails at Tiki Bar or catch up with work at the 24-hour Business Center. The Pavilion Pantry(R) is open 24 hours a day, serving a selection of beverages, snacks, and microwave dinners to enjoy in your guest room or suite. Host a business meeting, function or wedding at the hotel and enjoy delicious cuisine in relaxed surroundings. ... more   less 
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Also Known As:
Hilton Garden Inn Orlando International Drive North Hotel Orlando
Hilton Orlando

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