Loved the resort. The main pool is nice, lots of activities for kids, clean rooms. Everything is a bit dated, but it works well, so it really doesn't matter. The hotel has good shuttle service and the I-Drive Trolley can be picked up just outside the hotel. We only had a couple issues...the first was that we only received housekeeping service once. We arrived Wednesday night and stayed until Monday morning and they only came to clean our room once. It wasn't that big of a deal since we spent most of our days at the Disney parks or at the pool, so we didn't have a ton of trash, but we did have an infant with us, so the diapers alone filled up the garbage. So, they came Saturday and made our beds and emptied our trash, and that was it. We had to request clean towels several times, but that wasn't a big deal. The other issue was the concierge service. The first day we missed the shuttle because the concierge gave us misinformation about where to catch the shuttle. When we realized we missed the shuttle, he argued with us that he told us the right info and we just didn't listen. Then we asked him how we were supposed to get to the park and he yelled "IF YOU WOULD JUST WORK WITH ME, I CAN WORK IT OUT!" - that was the first time he even offered to work with us . He then walked away shaking his head and mumbling obscenities under his breath about me. He returned and said that a cab would come and get us & the hotel would pick up the tab. We thanked him and as we walked away, I just said "If you had apologized or even said sorry for any miscommunication, it would have made the situation much better instead of shaking your head at me and mumbling in plain sight." He never denied doing it and instead, started another argument with me. I said "Customer service is 100% how you react to an upset customer, your reaction and attention to the situation would have made the whole thing different." Again, he was still arguing with me and I just started walking away - THEN he finally said he was sorry. It was too late, we were already beyond disappointed with how it was handled. The only saving grace was the housekeeping manager who came over to us, apologized, told us to call him if we needed anything and just was generally very polite. Had the concierge handled the situation that way, it wouldn't have been a big deal at all. We dealt with two other women who were at the concierge desk while we were there and they were both very pleasant and accommodating. All in all, this resort was great and we would definitely return...and just hope that concierge isn't scheduled to work the days we are there.
- Official Description (provided by the hotel):
- Named TripAdvisor's #1 Family hotel in the U.S.and #5 in the world in 2016, Floridays Resort Orlando is a luxury, all-suite recently renovated condominium-style Orlando resort, located in the heart of the action near Lake Buena Vista on International Drive, just a few miles from attractions and steps away from sensational shopping and dining. Our spacious 2- and 3-Bedroom Grand Suites are perfect for families looking for spacious accommodations, with 2 full baths, master suite with en suite bathroom, full kitchen (for a self-catering experience), dining and living room area, and balcony or patio. Scheduled theme park shuttles included. WiFi throughout the property and in every suite. Consistently in the top 5 on TripAdvisor, the guest experience is unparalleled in the Orlando hotel market. ... more less
- Reservation Options:
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- Also Known As:
- Floridays Resort Orlando Hotel Orlando
- Floridays Hotel Orlando
- Floridays Orlando Hotel
- Floridays Orlando Resort