We have stayed in this hotel before and it continues to be a fabulous hotel. We specifically asked for a high floor which was accommodated with views beyond our expectations! Missing our night time views of Orlando eye and fireworks. Thank you shingle creek for making our special occasion truly memorable and looking forward to our next visit.More
BestWestern.com
Booking.com
Booking.com
Day 1 of a 6 days conference. I pulled out of the self park lot and had the following conversation with the lot attending.
Attending: Are you stay at the hotel sir?
Me: No ma'am I am just here for the 6 days conference.
Attending: (completely changed her tone) $9
Me: I am sorry ma'am. Can you repeat that.
Attending: (holding out her hand) 9 dollar a day.
Me: Sorry I was not aware of that (hands her my credit card) One question, since I am here for the next 5 days from 9 to 5 and leaves during lunch...
Attending: ( cuts me off) $9 a day.
Me: I understand ma'am. I just want to know tomorrow when I leave for lunch how do I get back in and how ...
Attending: ( cuts me off again and hands me back my card and receipt) $9 a day.
Me: oh wait there is a receipt. Can I show the receipt to go in and out tomorrow?
Attending: (abrupt) yes
Me: thank you so much ma'am
Attending: yeah
Me:
Do yourself a favor and either stay at the resort if you are attending a conference there (because apparently attitude changes the moment they realize you don't) or pay for valet because my fellow docs who attend the same conference tell me they were treated with proper human courtesy and etiquette.
Good afternoon 425tamn:
Thank you for taking some of your time to leave us a review. We do apologize for any inconveniences you may have endured during departing the self parking area. This conduct is not part of our standards and it is our goal to resolve any issues you experienced.
Please, feel free to reach out to any of the front desk staff members and or any manager on site as they will be able to fully assist and accommodate you. We'll be reaching out to you directly as we wish to put you in contact with our management team. We appreciate your business and look forward to having a second opportunity to serve you better in the future.
Kindly,
Wanda
Social Media Concierge
Rosen Hotels & Resorts
What can I say this was our fourth stay at this hotel and as always it did not disappoint, when staying at this hotel you would not believe you are only minutes away from all the major parks, as the hotel and grounds are so tranquil, the landscape just stunning. A massive thank-you to Beatriz Naranjo from the concierge lounge who has looked after us every stay, but this time went above and beyond, with our room allocation, surprise for our 30th anniversary and just her overall attitude on a daily basis, always there with a smile every morning. Monroe Street offers excellent light meals and Tobias is a must for one of the best burgers in town. I Definitely recommend this hotel, even when extremely busy with conference's the staff are still excellent and nothing is a problem for them to help. Stayed 13th - 20th October 2019
kmd123500,
We are delighted to hear that you enjoyed our little slice of paradise hidden in the middle of all the fun Orlando has to offer. Beatriz is a huge asset to our team and your kind compliments are greatly appreciated so we can ensure her genuine efforts and service is recognized.
Thank you for choosing Rosen Shingle Creek as your home away from home in Orlando for the 4th time. We look forward to many more memories to come.
Happy travels,
Stephanie
Social Media Concierge
Rosen Hotels & Resorts
guestinquiries@rosenhotels.com
My family of 4 including pet toy poodle enjoyed our mini getaway at the Rosen resort . Pros -It’s a very spacious well kept property. Room was very spacious and clean . Staff very welcoming and tentative. Restaurant served very delicious food at a reasonable price . Location does provide shuttles to universal parks. Cons - Areas to wait for shuttle is also the smoking area and it’s not the best idea to have families with kids waiting to catch shuttle to amusement parks while ppl are smoking. I personally didn’t agree being I have a child with Asthma. Complimentary breakfast doesn’t really have a good variety of choices. If the option is included it should be offered in the main breakfast restaurant and not hidden. I also suggest more activities around the resort for kids & families to attend & a brochure should be given out during check-in of the different events going on within the resort that guest can attend. Overall, we enjoyed our stay & will definitely return.
Rxmh1988,
Thank you for your kind review. We are glad that you enjoyed your overall recent stay with us at Rosen Shingle Creek. It is great that you found our property to be clean and ready to receive guests and our staff to be friendly and accommodating. Your constructive comments and suggestions have been noted and will assist us as we continually work to improve our services and guests’ experience. We sincerely appreciate your business and hope to welcome you back soon for another pleasant stay!
Happy travels,
Josiah
Social Media Concierge
Rosen Hotels & Resorts
We visited Rosen Shingle Creek after a recommendation from Virgin Holidays. The hotel is a short drive from MCO international Airport and has a security guard on the gate upon arrival, so the resort has a secure feel.
After parking the car at self parking, the only downside is the stroll from the car park to reception. If you are lucky one of the convention centre doors will be open so you can use lifts/ elevators or the escalator to get to reception. We were lucky twice to have Security provide a lift in their golf cart to reception.
The room we were allocated had a king size bed and the room itself, was really lovely. We had a view of the car park and fountains, but you could see Universal Resort and the Icon 360 in the distance.
The restaurant Cafe Osceola has friendly staff and overall the food was lovely, pancakes were the only thing we didn’t enjoy as they were tough to eat.
We visited all the pools during our stay and recommend the lap pool for a lazy day as nobody uses it. Towels are available for free.
The pool bar had a relaxing feel and all the staff and customers were happy to chat and it was good atmosphere watching the baseball and English football at the bar.
As the hotel caters to conventions we did chat to a lot of convention attendees.
We were never woken up by anybody coming or going but do recommend the do not disturb sign as housekeeping does start early.
We would definitely stay here again as it was 15 minutes drive to Disney, 10 minutes to Universal and 5 minutes to Sea World.
Overall this is probably the best hotel I’ve stayed at in Florida.
Good morning 929martina:
Thank you for your kind review and recommendation. We are glad you have enjoyed your stay with us at Rosen Shingle Creek. It is our pleasure to provide a clean and comfortable place to call home while in Orlando. It is great to hear that our hotel amenities, buffet menu, poolside bar options available, friendly and helpful staff could add value to your stay.
We appreciate your business and look forward to hosting you in Orlando again soon.
Kindly,
Wanda
Social Media Concierge
Rosen Hotels & Resorts
This was a day trip getaway. The resort is beautiful. The room was clean and big. There is so many things to do at the resort. Any staff we came in contact were nice. Great views from our room. Love the quick stay
Homon02,
Thank you for your kind review. We are glad that you enjoyed your recent stay with us at Rosen Shingle Creek. It is great that you found our resort to be beautiful and easy to relax in. It is also good to see that you felt welcomed and accommodated by our friendly and helpful staff. We are glad that they could add value to your stay. We sincerely appreciate your business and hope to welcome you back soon for another excellent experience!
Happy travels,
Josiah
Social Media Concierge
Rosen Hotels & Resorts
