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Reviewed May 5, 2019

Checked into what looked like a 70s styled hotel and the bedroom lived up to the impression at the front gate. Checked into two rooms (the first had VERY noisy air conditioning vents either side of the bed - which was a pull out bed, dirty sheets and dirt on the floor). The second room was exactly the same! How could I be so lucky. When I called to ask for a room without dirt, noise - notwithstanding the ice bucket room right next to me, I was told that was all they had and all the rooms had air conditioning units which couldn't be amended by guests........
i'll be sleeping ON the covers tonight and trying to find alternative accommodation tomorrow!

Date of stay: May 2019
1  Thank Deb B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RosenHotels, Social Media at Rosen Shingle Creek, responded to this reviewResponded May 6, 2019

Deb B,

Thank you for your valuable feedback. We are sorry to hear that your first impressions of our hotel fell short of the high standards that we share with all of our guests. We will be sending your comments to the appropriate hotel management teams for further review. We use all the feedback we get, both positive and negative, to improve the experience for all of our current and future guests. We hope that the rest of your current stay goes well, and we hope to have the chance to welcome you again in the future!

Best wishes,

Sean
Social Media Concierge
Rosen Hotels and Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2019 via mobile

We stayed at the Rosen shingle creek for 14 nights on a b&b basis. Rooms were large and clean. Bathroom was small but again clean, all we needed.
The main purpose of our visit was to go to Disney parks with our 6 year old and we found the hotel to be a good base with parks around 15 mins by car. Parking at the hotel was safe, we had no problems getting a space.
Great choice for breakfast to get us going for the day!
There’s a shop on site if you need to stock up, there’s a supermarket across the dual carriageway from the hotel which is cheaper.
We didn’t use the pool area much but it was lovely with several pools and again clean.
All in all we would return to the hotel if we are lucky enough to return to Florida.

Date of stay: April 2019
Trip type: Traveled with family
2  Thank Pinni
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RosenHotels, Social Media at Rosen Shingle Creek, responded to this reviewResponded May 6, 2019

Thank you for your wonderful review, Pinni! It was a pleasure hosting you and your family for your Disney vacation and we are quite happy to hear that our rooms left you well-rested and our breakfast helped you fuel up for your days at the parks. We would be just as lucky to see you return to Florida, and we hope to have the opportunity to open our doors for you again in the future!

Best wishes,

Sean
Social Media Concierge
Rosen Hotels and Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2019 via mobile

I attended a meeting at this hotel and convention center recently. It was handled very well. The hotel is connected to the convention and meeting rooms. Although it is a bit of a walk, it is nice to have everything together. there are several restaurants, meeting areas, lounges and other areas to relax. There are four or so pools plus ample outside space to enjoy. They have a full fitness center, a business center, a golf course and every amenity you can imagine. It’s about 15 minutes from the Orlando airport and easily accessible by taxi, shuttle and ride share. They also have a contract with a local transportation company for black car service. The staff is wonderful, the rooms are spacious and well appointed, and the entire experience was excellent. I would recommend any of the Rosen properties for your next vacation, get away, or meeting.

Date of stay: April 2019
Trip type: Traveled on business
2  Thank 372jl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RosenHotels, Social Media at Rosen Shingle Creek, responded to this reviewResponded May 3, 2019

Thank you for your kind words, 372jl! We are elated to hear that you enjoyed your experience with us and that all of our amenities, including our pools and restaurants, met your needs during your time here in Orlando. We look forward to the opportunity to welcome you again soon!

Best wishes,

Sean
Social Media Concierge
Rosen Hotels and Resorts

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Reviewed May 2, 2019 via mobile

Unfortunately this review is not the one I wanted to post after our holiday but it’s the truthful view I have after staying here. This is a very beautiful place to stay with everything you need to have a wonderful holiday. The rooms are spacious and clean. The restaurants look very inviting although we didn’t eat here only at 18 monroe street . Pools are very good having 3 to choose from, the lap pool being the quieter. The grounds and golf course are amazing and the views over them. So here is the major fault this hotel has. Booking very large groups of teenagers. We managed 4 normal holiday days enjoying the hotel and everything it had to offer. Then the very large group of teenagers arrived at least 200 if not more and everything changed. They took over the pools, the grounds, the eatery, corridors and lifts. We felt like prisoners in the hotel as we could not get away from the noise and ignorance of these children. They filled the pools causing so much noise and bad behaviour we could not enjoy them and not only us but families where pushed out by them. It was disgraceful behaviour by them and lasted all day until midnight. We where on the 12 floor and could here them all the time. No one was controlling them and I feel this is part of the hotels job to make sure everyone was enjoying their holiday not only the large groups. Our last night was horrendous the noise from the pools was like a pack of wild animals until midnight and after two complaints to security who said they would deal with it it was obvious they didn’t even show their faces until the pool closed at midnight. If security can’t even deal with teenagers what would happen if something serious happens in the hotel. This gave me huge concerns about poor the security is in this day and age. No apologies where offered to us about this behaviour that totally ruined our holiday there as we didn’t know what we would face every day. Yes I know it’s a convention centre as well as a hotel but it looks like the small paying customer doesn’t count or have a say about peoples behaviour. As I said at the start of this wasn’t supposed to be the review I was looking forward to post. Hopefully management read this and learn from it as at the moment I wouldn’t stay again and wouldn’t recommend. So unless you are sure who is staying in the hotel during your time there stay somewhere else. Half of our holiday was ruined by the hotel and staff.

Date of stay: April 2019
Trip type: Traveled as a couple
3  Thank Micky49uk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RosenHotels, Social Media at Rosen Shingle Creek, responded to this reviewResponded May 4, 2019

Micky49uk,

We are grateful for your candid feedback, and we regret that your experience led you to feel the need to leave your review. We will be sending your comments to the proper hotel management teams so that your concerns may be addressed. Also, please watch your inbox for a private message from us seeking further information regarding your stay. We hope to have the chance to open our doors for you again on a future holiday here in Orlando!

Best wishes,

Sean
Social Media Concierge
Rosen Hotels and Resorts

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Reviewed April 29, 2019 via mobile

We had the pleasure of spending seven nights here recently and I honestly can't find fault with anything.
This is a massive hotel with very large conference facilities which were being used while we were staying but the staff coped fantastically and the level of service and attention to detail were not impacted.
Special shout to our server at breakfast (Ronald).
Great service and always with a smile which made our day.

I can't find anything negative to say about our stay and we look forward to returning very soon.

Date of stay: April 2019
Trip type: Traveled with family
Thank crickets12345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
RosenHotels, Social Media Concierge at Rosen Shingle Creek, responded to this reviewResponded April 30, 2019

crickets12345,

Thank you for your review! We are thrilled you had an amazing stay with us from being comfortable in your room to our wonderful staff members such as Ronald. We hope you had a safe trip home and visit us again soon!

Lulu M. Pugh
Rosen Hotels & Resorts
Orlando, FL 32821
guestinquiries@rosenhotels.com

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