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“Beautiful large well equiped hotel, but a little isolated and cold”

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Rosen Shingle Creek
Ranked #33 of 335 Hotels in Orlando
Certificate of Excellence
Perth, Australia
Level Contributor
80 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Beautiful large well equiped hotel, but a little isolated and cold”
4 of 5 bubbles Reviewed November 13, 2012

We stayed at this hotel for 6 nights whilst attending a conference being held there. Nothing prepares you for the scale of the place as you enter the long drive from the main road, which gives the impression of luxury and exclusivity, but the price for this of course is isolation if you do not have a car.
The hotel is beautifully done out , a little dark and cool for my taste, (what is it with chiller cold air conditioning?) as hurricaine Sandy had done her best to cool normally steamy Florida down to too chilly to go in the pool levels already. The reception I found a little chilly also, efficient but not friendly, someone really ought to train some of these beautiful young ladies to smile as it really is more of an asset to a hotel than immaculate nails, hair and makeup.
Hotel is undoubtably very well equiped with stores , coffee and ice cream outlets and restaurants It was by far the best we have stayed in for catering to everyones dining needs. It had high end restaurants, cafe style bistro's all the way down to a cheap and cheerful marketplace takeaway style counter in the small but well stocked supermarket , where you could buy hot food and eat it on the patio just outside, or take to your room as an alternative to expensive room service. It has to be said though that it needs all this as I previously mentioned it is difficult to go anywhere else unless you drive.
Breakfast service was Incredibly slow, lines formed waiting to be seated , even though there were tables available and too many staff duplicating roles really. I feel they should have a seperate section for buffet and al la carte breakfast and this would recify the problem.
If you have problems with walking ask for a room near the elevator and check when you arrive that it has been done. We made this request months in advance, but still had a long walk to our room, so I think it was more or less ignored and at 175 dollars a night they could at least try, as we got sick of hearing about the cheap deals others got on line for this hotel whilst we paid top price and recieved less, so shop around.
Overall I really liked the hotel with its little Java sparrows singing in the hallway, and lovely pools and gounds, it felt luxurious to return to at the end of the day and the room confort was excellent.

Room Tip: I would say high rooms overlooking the pool side of the hotel have best views, and near elevators un...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cheshirecaz59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tshoemaker, Guest Relations Manager at Rosen Shingle Creek, responded to this review, November 19, 2012
Hi cheshirecaz59!

We appreciate your feedback of your most recent stay at Rosen Shingle Creek. I will definitely pass on your notes about the front desk and Café Osceola.

We hope this doesn’t stop you in the future from staying with us. We appreciate your business and would love to have you stay with us again soon.

Thank you very much,

Troy Shoemaker
Assistant Director - Central Reservations
Rosen Hotels and Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,908 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Central Florida
Level Contributor
89 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed November 12, 2012

We love the hotel, golf course is great too !! 3 pools and a hot tub are nice too, nature trail is nice, outdoor poor service is great.A little pricey on some of the buffet meals,but other than that nice experience for Orlando.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gatorhans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tshoemaker, Guest Relations Manager at Rosen Shingle Creek, responded to this review, November 13, 2012
We love you staying here, Gatorhans!

Thank you for sharing your experience on property.

Please visit us again soon.

Troy Shoemaker
Assistant Director - Central Reservations
Rosen Hotels and Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 12, 2012

At a time when even the top notch affliates of hotel chains can be viewed as "just like their other ones" and/or mediocore, it's always great to find a wonderful independent that really delivers on all counts - accomodations, location, food & service. Rosen Shingle Creek [Orlando] has it all, and then some! Not only is the location easily accessible [and a comfortable distance from the core of all the hustle and bustle that comes with being closer to the attractions] but the facility is gorgeous - like an oasis from the standard hotel mega stuctures that have no heart and soul. Don't get me wrong because this place is big and beautiful with lots of excellent public and function space, but it's not overstated or pretentious. Feels very open, inviting and well, "Florida-ish". You know it's a hotel but you actually feel welcome, like you're part of the family and not just a temporary guest. This is probably because excellent service appears to be the first and foremost goal among all their employees. Nice variety in the food outlets along with a very convenient and reasonably priced version of a food market for take out items in the lower lobby for those times when you just want a quick snack without having to order room service or dress for a restaurant. But speaking of restaurants, don't miss either Cala Bella or A Land Remembered, both offering outstanding service and exciting menus. Rosen Shingle may not be the first hotel you think of when considering all your choices in Orlando but it should be your last because once you stay there you'll get it! You'll come for the competitive pricing and return because of the pleasant experience and lasting memories.

Room Tip: Views are good on both sides of hotel - one side gives you a calmer, more esthetic view of the golf...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tmlorlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tshoemaker, Guest Relations Manager at Rosen Shingle Creek, responded to this review, November 19, 2012
Wow...you have us blushing with excitement, tmlorlando!

Thanks for such a kind review. Please visit us again soon. I hope to hear from you in the future.

Thank you,

Troy Shoemaker
Assistant Director - Central Reservations
Rosen Hotels and Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
133 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed November 11, 2012

Rooms were very clean and comfortable. Everything well maintained throughout the entire property. Great views and walks around the hotel. Didn't use the parkade, but it's a bit far from the lobby.
Restaurant options were very good.
Fitness room not free, which was a negative surprise...
Pools were quiet, water was heated to a very pleasant temperature.
Free wireless (but maybe it was part of my conference package...)
The conference and business area was very large, well maintained.... an excellent choice.
On the down side, the hotel is a bit "isolated" if you're not driving. A taxi ride to the parks or nearby malls is at least $25 and if you choose public transportation, then it's at least two buses which are not very frequent, so you're either driving or you're stuck there - which is not bad at all if you're not into exploring!
Staff was very nice and helpful.
A great option for business, conferences, etc.

Room Tip: My room was on the ground floor, wing 6. Not bad at all, had a nice view of the golf course, far fro...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiago M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tshoemaker, Guest Relations Manager at Rosen Shingle Creek, responded to this review, November 13, 2012
Your pictures of the property are beautiful ColoradoCampeao!

Thanks for sharing your experience of your stay. We hope you come back soon.

Thank you,

Troy Shoemaker
Assistant Director - Central Reservations
Rosen Hotels and Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed November 11, 2012

My co-worker and I attended a 3 day conference at the Rosen Shingle Creek.

Although we did not stay in the hotel, I had spent enough time there to comment on the food and service.

The conference rooms were large and easy to find.

The food was great! Lots of selection! We ate all of our meals in the hotel and even attended a party at the pool one evening and the food & service was second to none.

We even got a $10 conference discount on our tickets to Disney World (our own hotel did not sell Disney World tickets). There was also a free shuttle available to take us there and back (again, our own hotel did not offer this service).

Next time I visit Orland, I will stay at the Rosen Shingle Creek!

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Calgarygrl11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tshoemaker, Guest Relations Manager at Rosen Shingle Creek, responded to this review, November 13, 2012
Next time you visit Orlando, Calgarygrl11, please let me know.

I would be more than happy to help make your visit to the City Beautiful awesome.

Thanks for letting us know how your experience at the property was.

Thank you,

Troy Shoemaker
Assistant Director - Central Reservations
Rosen Hotels and Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 11, 2012

This is by far the finest resort in the area if not the state. Perfect for a wedding ceremony & reception. Every detail was perfect. Our son & his, now, wife were married Nov 2012 in the Rose Garden with reception in the Butler Room. Our families had the Executive Suites (which overlooked the rose garden so we could watch the staff set up for the wedding). The hotel provided a bridal changing make up/hair suite & a groom's suite the morning of. Francesca (event coordinator was phenomenal). The reception included cocktails & refreshments in the upper area of the Butler room & the downstairs was luxuriously set up for dinner Brittney from Tickled Pink Brides was our event planner & she worked so well with the resort on every detail). The musicians, DJ & Florist said "most beautiful wedding they've been to". Highly recommend & compared to other area venues best value. Suites included breakfast in concierge room, access to spa area & valet parking. Could not be happier. (oh & rehearsal dinner in Cala Bella private dinning room. So impressive).

Room Tip: Highly recommend Executive Suite. 2 rooms on sides w living room in middle that has a Murphy bed is...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusieRah946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tshoemaker, Guest Relations Manager at Rosen Shingle Creek, responded to this review, November 19, 2012
Your review of the hotel is so nice, SusieRah946!

Thank you very much. I have made sure that Francesca and her management team know about the nice things you have said about her.

Please come back and visit us again soon!

Troy Shoemaker
Assistant Director - Central Reservations
Rosen Hotels and Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed November 10, 2012

I was recently at the Rosen Shingle Creek. It's a beautiful facility and they did an excellent job at handling our 1200 person group. Here are some downsides. 1. The distance to your room to the parking lot or the conference rooms is a very long walk. 2. They keep the hotel very cold. 3. I couldn't get the air conditioning in my room to turn off until someone in my group told me how. If you need to, move the temperature up to 80+ degrees, then hit the fan button. A few minutes later it turns off. Who knew? 4. For our conference, they served the same breakfast every day and the chicken was always cooked the same for dinner. I'm not sure if someone in our group chose it to be that way, but it made for a boring 3 days of food.The pros were 1. the view from my room overlooking the golf course was beautiful. 2. It was a very quiet hotel inside of the rooms. 3. Lots of amenities on the property including a bar, spa, golf course, restaurants, Starbucks, etc.

Room Tip: Get a high up room overlooking the golf course.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelingSince1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tshoemaker, Guest Relations Manager at Rosen Shingle Creek, responded to this review, November 13, 2012
Hello TravelingSince1980!

Thanks for your review. We appreciate it.

I’m not sure how the actual unit in the room works but I will pass on your note about the air conditioning. I would think maybe our engineering department can put in directions for all guests so they don’t run into this issue in the future. I’ll see what we can do…thanks for bringing it to my attention.

The food choice usually is done by the actual convention client. I’m not sure which group you came in with but I can look into it further if you would like me to. Feel free to let me know personally.

Thanks again,

Troy Shoemaker
Assistant Director - Central Reservations
Rosen Hotels and Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rosen Shingle Creek

Property: Rosen Shingle Creek
Address: 9939 Universal Boulevard, Orlando, FL 32819-8701
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Orlando
#6 Family Hotel in Orlando
#8 Romantic Hotel in Orlando
#9 Luxury Hotel in Orlando
#10 Spa Hotel in Orlando
#27 Business Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Rosen Shingle Creek 4.5*
Number of rooms: 1501
Official Description (provided by the hotel):
An unspoiled natural setting. A hotel that surprises and delights. Designed to please in every way, Rosen Shingle Creek delivers exceptional luxury. From 1,501 elegant guestrooms and suites, to 15 tantalizing restaurants and lounges, to our 18-hole par 72 championship course, Rosen Shingle Creek is, in countless ways, Orlando's most inspiring AAA Four Diamond hotel. Add in RFID locks, no resort fee, free Wi-Fi, close proximity to International Drive and world-famous attractions for an unmatched Orlando experience. ... more   less 
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Also Known As:
Rosen Shingle Creek Hotel Orlando
Rosen Shingle Creek Orlando
Shingle Creek Resort
Rosen Shingle Creek Resort

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