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“Two words: so so”

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Rosen Shingle Creek
Ranked #50 of 340 Hotels in Orlando
Certificate of Excellence
Reviewed October 18, 2012 via mobile

To describe this property as large is an understatement. The building is huge. Las Vegas huge. The lobby is cavernous. Not friendly at a human scale.

Staff ranges from courteous to disaffected. Sometimes really annoying. If the checkbox on morning room service door hang indicates 700 AM to 715 AM, do not knock (persistently) at 650 AM. Seriously! When I asked the bellman if the gift shop stayed open late, he responded with a shrug and seemed put out when I asked him to call.

My room was nice. Standard 4-star stuff. As for its location, more than 1/5 mile from the elevator.

  • Stayed: October 2012
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1  Thank Shfishburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tshoemaker, Guest Relations Manager at Rosen Shingle Creek, responded to this reviewResponded October 23, 2012

Hi Shfishburn-

I’m sorry to hear that your experience was only so-so. We never want to hear this.

Please let me know if I can assist with anything.

Our apologies.

Troy Shoemaker
Assistant Director - Central Reservations
Rosen Hotels and Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,983 - 2,989 of 4,287 reviews

Reviewed October 16, 2012 via mobile

Had a great stay at Rosen Shingle Creek, lovely resort. All the amenities you could ask for, although paying $5 to workout in the gym was tacky. Lovely room and good assortment of food options. A little of the beaten path but solid option for conference.

  • Stayed: October 2012
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1  Thank schmidthb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tshoemaker, Guest Relations Manager at Rosen Shingle Creek, responded to this reviewResponded October 23, 2012

Thanks for the review schmidthb.

I’m happy to hear that you enjoyed the stay.

Please let me know if you are in the area again and I would be more than happy to assist in making reservations.

Thank you,

Troy Shoemaker
Assistant Director - Central Reservations
Rosen Hotels and Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2012

I've been fortunate to visit this hotel twice for trade shows. The service is impeccable, the dining options are varied. The onsite convenience store has tons of options for grab and go, and the grill makes a killer breakfast. To save a few bucks on bottle water and snacks we walked across the street to the Publix. The food at the conference was really good and interesting, not the same old stuff in warming pans. This time around the hotel offered free wireless, which is a great amenity and the speed was fast.

Room Tip: Some rooms can be quite a distance from the elevators,if that's an issue you may want to mention...
See more room tips
  • Stayed: September 2012, traveled on business
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1  Thank TravelinWIGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tshoemaker, Guest Relations Manager at Rosen Shingle Creek, responded to this reviewResponded October 16, 2012

WOW...thanks TravelinWIGal!

We appreciate your review so much. I only hope that all of the event planners see your review!

Thanks for your comments. Please let me know if I can assist with anything.

Thanks again,

Troy Shoemaker
Assistant Director - Central Reservations
Rosen Hotels and Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2012

I have never stayed at a "Rosen" hotel before. I guess they are all in Orlando/Florida. I have to say this property was amazing -- and reflects very clearly a dedicated owner - one Harris Rosen. His amazing life story is in the hotel magazine.

The property is immaculately maintained. An emphasis on training and service is quite apparent from the minute you walk in the door; but this is a huge convention property - the kind of place you'd expect a bit of sloppiness! Not here. There is no aspect of a hotel stay or guest experience that's overlooked.

My room was spacious, beautifully furnished and immaculate. The public areas - spacious, gracious - just a delight. I lunched in the coffee shop overlooking the terrace -- and while the decor there was a bit ordinary - the service, food and prices were very good.

This was only a quick one night stay for a conference - but this is a great hotel, and I'd never hesitate about staying at a Rosen Hotel. Mr Rosen -- you must be an amazing person!!

  • Stayed: October 2012, traveled on business
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2  Thank MisterOpinion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tshoemaker, Guest Relations Manager at Rosen Shingle Creek, responded to this reviewResponded October 16, 2012

Thank you so much for your opinion, MisterOpinion!

It is so nice to work for a company like Rosen Hotels and Resorts when the owner cares so much about his properties and his employees. We appreciate it when our guests can notice this.

Thanks again for your review. We hope to have you back soon. Let me know if there is anything I can do for you in the future.

Thanks,

Troy Shoemaker
Assistant Director - Central Reservations
Rosen Hotels and Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2012

Beautiful property that is very close to the Airport.. Superb staff who are committed to making you feel like you are the only people staying there. Wonderful Restaurants that will suit any taste. Very close to everything if you ever want to leave. Pools are spectacular extremely quiet as well.

Room Tip: Every Room is excellent!
See more room tips
  • Stayed: October 2012, traveled as a couple
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Thank GaryTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tshoemaker, Guest Relations Manager at Rosen Shingle Creek, responded to this reviewResponded October 16, 2012

You can ask for a better hotel, GaryTravels, but I don't think you will find one!

Thanks so much for your review. We appreciate your kind words and business. We hope to see you again soon.

Thanks,

Troy Shoemaker
Assistant Director - Central Reservations
Rosen Hotels and Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2012

Stayed here for a meeting. The rooms were really nice, spacious and comfortable. The concierge level was terrific - a lounge that was always stocked with breakfast, snacks, etc. The staff was really helpful and friendly. The concierge level came with free valet and internet; if our rate didn't come with these, I'd have to go 4 stars. Overall, highly recommended!

  • Stayed: September 2012, traveled on business
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Thank professorroyhinkley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tshoemaker, Guest Relations Manager at Rosen Shingle Creek, responded to this reviewResponded October 16, 2012

Hi professorroyhinkley!

Thank you so much for your kind words about the hotel and especially the concierge lounge. We appreciate it very much.

Please visit us again soon.

Thanks,


Troy Shoemaker
Assistant Director - Central Reservations
Rosen Hotels and Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

This hotel is exceptional! I absolutely loved staying here for a short weekend trip (Halloween Horror Nights!!). They have 3 pools, one for lap swimming, one for kids, and one for adults. They have two hot spa’s (they weren’t hot enough to be considered Jacuzzi’s). The lovely waitresses at the outdoor bar will cater to your needs. The hotel was clean and quiet with perfect décor. The rooms were high quality with very comfortable beds. It was odd though that our room didn’t have blackout curtains? So the sun seeped in early in the morning, and we weren’t able to black it out. The resort was also security gate controlled, and patrolled by security 24 hours.

They have somewhere around 13 restaurants, including a bar, that were overpriced. The all you can eat buffet was around 17.95$ a person?

Conveniently located across the street from a Publix shopping plaza.

5 minutes from Universal Studios.

  • Stayed: October 2012, traveled as a couple
    • Value
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Thank Candice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tshoemaker, Guest Relations Manager at Rosen Shingle Creek, responded to this reviewResponded October 9, 2012

That is very odd, Candice B, about the blackout curtains... I would love to hear more about your stay.

Sorry about that. I hope you come back again in the future and I will guarantee that you have a darker room...just let me know.

Thanks for staying,

Troy Shoemaker
Assistant Director - Central Reservations
Rosen Hotels and Resorts
9939 Universal Blvd.
Orlando, FL 32821
Direct Line: 407-996-1474
Cellular: 407-832-1569
Fax: 407-996-3157
tshoemaker@rosenhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rosen Shingle Creek

Address: 9939 Universal Boulevard, Orlando, FL 32819-8701
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Orlando
#8 Top resorts Hotel in Orlando
#8 Romantic Hotel in Orlando
#11 Spa Hotel in Orlando
#16 Luxury Hotel in Orlando
#27 Business Hotel in Orlando
Price Range: $136 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Rosen Shingle Creek 4.5*
Number of rooms: 1501
Official Description (provided by the hotel):
An unspoiled natural setting. A hotel that surprises and delights. Designed to please in every way, Rosen Shingle Creek delivers exceptional luxury. From 1,501 elegant guestrooms and suites, to 15 tantalizing restaurants and lounges, to our 18-hole par 72 championship course, Rosen Shingle Creek is, in countless ways, Orlando's most inspiring AAA Four Diamond hotel. Add in RFID locks, no resort fee, free Wi-Fi, close proximity to International Drive and world-famous attractions for an unmatched Orlando experience. ... more   less 
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Also Known As:
Rosen Shingle Creek Hotel Orlando
Rosen Shingle Creek Orlando
Shingle Creek Resort
Rosen Shingle Creek Resort

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