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Reviewed 3 weeks ago

My family and I stayed at this resort from Aug 28 until September 04 2019, We thoroughly enjoyed our experience at this place , Everything is close by shopping, Disney parks, Restaurants, Staff of this resort is excellent very helpful and knowledgeable especially Trish ( Assistant manager) is awesome could do enough for the guest, I heard other guests also appreciating her hospitality, our kids loved Pirate ship, we loved Irish pub on this resort, we made unforgettable memories, we definitely be returning for our next vacation.
Solimar.

Date of stay: September 2019
2  Thank sunshinelover1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaySkyHotelsResorts, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this reviewResponded 3 weeks ago

Dear Solimar,
We make every effort to impress, and we’re thrilled to see that we did just that during your recent stay. Thank you for highlighting Trish heartfelt hospitality; we’re glad she made you feel right at home. We want our visitors to enjoy a complete and authentic Lake Buena Vista Village Resort & Spa experience, and we’re glad a dip in our Pirate ship pool and fun at Frankie Farrell Irish Pub was the highlight of your vacation. We are already looking forward to welcoming you back for another unforgettable stay!
Sincerely
Lisa - Guest Care Coordinator

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Reviewed 3 weeks ago via mobile

We are a couple in our 80s, and have been coming to this area since Disney began. We stayed at LBV resort and spa for the first time last year, and were so impressed we booked again for this year. The 2-bed apartments are so comfortable, and the resort staff so helpful we upgraded this time so as to have a balcony with a view - what a magnificent view it is! Imagine recognising Sea World on the horizon to your left, then the Orlando Eye, and travelling right to left, many large recognisable hotels, including the B on Disney’s hotel drive and spotting the tethered balloon at the Village rising and falling, then more Disney hotels on the left. Then, at ten o’clock every evening, sitting out in the warm air and seeing the fireworks display, once three at the same time - not filling the sky because it’s just over the horizon, but when it’s over, being able to turn and walk into your bedroom while hundreds are heading for their buses or the car parks! The staff could not be more helpful at the front desk, and the concierge helped us get online when we had a problem with our Ipad. We are already booked for next year.

Date of stay: September 2019
Trip type: Traveled as a couple
3  Thank P3650XEchristinen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaySkyHotelsResorts, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this reviewResponded 3 weeks ago

Dear Guest,
it's a special thrill when we get to host returning guests! We're delighted to hear that our exceptional service, lovely property, great location, Pirate Ship Pool, and well-appointed accommodations continue to exceed your expectations. Thank you for your five-star rating for the Lake Buena Vista Village Resort & Spa and please allow us to welcome you back soon!
Sincerely
Lisa - Guest Care Coordinator

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Reviewed 3 weeks ago via mobile

Room 1809 was great, huge AND a top floor view! Maintenance was top notch. Service was amazing whenever needed. Trish went above and beyond to make our stay comfortable and smooth. She was really helpful with making the booking!

Date of stay: September 2019
Trip type: Traveled with family
2  Thank ayatme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaySkyHotelsResorts, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this reviewResponded 3 weeks ago

Dear Guest,
We always aspire to impress our guests with our genuine hospitality, and we're extremely delighted to hear that Trish and Maintenance won you over! its wondeful to know that you enjoyed your time with us especially our great location convenient to all the Theme Parks and great for shopping, come back again anytime!
Sincerely
Lisa - Guest Care Coordinator

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Reviewed 3 weeks ago

I like to leave honest reviews so hard goes..

Check in was a breeze check in staff were great we were told we were on the 15th floor my daughter hates lifts but we tried got to the room after a small melt down so I rang reception to ask for a room change well I'm still waiting now after a day or 2 or ringing up to ask we gave up and managed with a lot of bribes..

Other times upon ringing for toilet rolls soaps powder it was an call up with it...

The rooms are so dated but relatively clean few marks and stains on carpets drawers ect..
Equipment and furniture desperately need replacing as looks do dated..
Beds extremely comfortable pillows not do much one was so stained when we removed case to wash it we took it off bed..
Water was always hot main bath no dirt or any when we out on jets like some other reviews...
I really struggled with not being able to open a window in the bedrooms always felt stale and stuffh and as soon as you got out ov lift you were high by a stale smell..

Onsite shop is daylight robbery sooo expensive so try not use unless emergency...

The on site restaurant was a lot nicer than ig looked it would be a bit dingy inside but I suppose that's their take on an Irish bar food was piping hot reasonably priced service was great effort made with the kids and very tasty we ate in once the got a takeaway last night...

The pool area was always clean and plenty of sun loungers..
But we only used it twice as 1st day someone pooped on the pool I told the barman he told me to keep it quiet dont i told the lifeguard who I asked me to fish it out err no way I showed him where it was there was loads of pieces floating all over thd pool was closed for only half an hour or so so to me not cleaned properly....
the food and drinks from pool bar were ok not a lot of choice and pretty expensive ..

All in all would I stay her again no not because it was really bad just we stated in Disney the time before and enjoyed it more..
Mire of a 3.5* verging on 4* star property

Date of stay: April 2019
Trip type: Traveled with family
1  Thank Chrissie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaySkyHotelsResorts, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this reviewResponded 3 weeks ago

Dear Guest,
Thank you for sharing your valued feedback on TripAdvisor. Our resort truly values the input of all our guests, as it allows us to thoroughly assess our resort performance. Please know all of your observations have been well noted and shared accordingly with our Resort team. Thank you again, and I hope we have a future opportunity to welcome you back to Lake Buena Village Resort & Spa again soon.
Sincerely
Lisa - Guest Care Coordinator

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Reviewed 3 weeks ago

We had a great stay here at LBV resort village and spa. The hotel is in a great location and is really well placed for getting to all the attractions nearby. The hotel room we had was a 2 bedroom suite and comes with everything you could nee for a great stay. There is good supermarkets nearby to get essentials but we avoided thw on site supermarket as it's expensive. The staff were lovely and the pool is great to relax in after a long day in the parks. We drove and found plenty of parking and good links to all areas. I'd stay here again without hesitation.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Romilly27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaySkyHotelsResorts, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this reviewResponded 3 weeks ago

Dear Guest!,
Thank you for your review. It is great to hear that you enjoyed our hospitality and had a pleasant stay here At Lake Buena Vista Village Resort & Spa. It is also an absolute pleasure having you with us during your recent stay and all of us here at Lake Buena Vista Village Resort & Spa look forward to welcoming you back in the near future.
Sincerely
Lisa - Guest Care Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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