The LBV Resort Village represents a great value especially for young families but is only an average property overall. The great room prices offset most of the deficiencies. We stayed in Building 1, Room 1703. The room was large with two bedrooms and a balcony. The kitchen was well-equipped with refrigerator, oven, microwave, dishwasher, toaster, coffee maker, electric hand mixer, blender, and an electric can opener. The counters are granite. It was very easy to prepare and serve meals for four people. However, the furniture is outdated and tired. The couch and stuffed chairs are uncomfortable for adults. The TV's are at least 15 years old. The free WiFi is nice but you have to log in constantly; very annoying. The balcony was nice to have but it overlooked the outlet mall and parking areas.
I have three complaints about the room and, to be fair, I did not inform the staff of these issues until checkout:
1. The garbage disposal is broken. Not a big deal; we just dealt with it.
2. The jacuzzi would randomly turn on by itself. I had to shut it off at the breaker.
3. The light fixture above the jacuzzi fell on its own one afternoon. Scared the hell out of us but it was plastic and no one got hurt.
4. There were many wasp/yellowjacket nests in the eaves around the balcony.
None of the issues were major but they were annoying. I was, however, very surprised at the lack of interest in these problems when I reported them at checkout.
The main pool is geared to younger children but is the only one with a bar. The bar service is good and the bartenders are friendly. The pool is nice and the "beach" end is great for little ones. The quieter pool is just OK. It's situated between two buildings and does not have a bar. The gym is pretty good: it has enough aerobic equipment and weight machines to get in a good workout. Some free weights would be nice, though.
The only restaurant on property is an Irish pub that is just mediocre (another review). The onsite store is very handy. The staff are pleasant and helpful. My biggest annoyance staff-wise was the concierge desk. We went to the desk to reserve a spot on the shuttle bus to Universal. We immediately started getting the hard-sell for Park tickets, show tickets, etc. We ended up purchasing our Typhoon Lagoon and Universal tickets from the concierge but the selling tactics were obnoxious. We were barraged with reasons why we should book more days, upgrade ticket packages, blahblahblah... I felt like I was dealing with a telemarketer. Then I made a joking comment to my wife (who's afraid of heights) about a hot air balloon ride and we received a 5 minute pitch about how great the ride is and it's perfectly safe, etc. It took over 30 minutes to buy our tickets with all the sales pitches we received. It was unacceptable behavior toward a resort guest.
We enjoyed our stay despite the issues but will probably look elsewhere for future trips.
- Official Description (provided by the hotel):
- Location and amenities! Luxury one, two, three and four bedroom suites with fully equipped kitchens, private balconies, washer/dryer and more. Two pools - one with a Pirate Ship slide and pool bar. Reflections Spa~Salon and Frankie Farrell's Irish Pub onsite. Two miles to Disney and on the doorstep of Lake Buena Vista Factory Stores. Complimentary scheduled transportation to Disney, Universal, and SeaWorld. ... more less
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- Also Known As:
- Lake Buena Vista Resort Village Hotel Orlando
- Lake Buena Vista Resort Spa
- Lake Buena Vista Resort Village And Spa
- Lake Buena Vista Village