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“Very good value but not top-tier...”

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Lake Buena Vista Resort Village & Spa
Ranked #97 of 338 Hotels in Orlando
Franklin MA
Level 5 Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Very good value but not top-tier...”
Reviewed March 25, 2013

The LBV Resort Village represents a great value especially for young families but is only an average property overall. The great room prices offset most of the deficiencies. We stayed in Building 1, Room 1703. The room was large with two bedrooms and a balcony. The kitchen was well-equipped with refrigerator, oven, microwave, dishwasher, toaster, coffee maker, electric hand mixer, blender, and an electric can opener. The counters are granite. It was very easy to prepare and serve meals for four people. However, the furniture is outdated and tired. The couch and stuffed chairs are uncomfortable for adults. The TV's are at least 15 years old. The free WiFi is nice but you have to log in constantly; very annoying. The balcony was nice to have but it overlooked the outlet mall and parking areas.

I have three complaints about the room and, to be fair, I did not inform the staff of these issues until checkout:

1. The garbage disposal is broken. Not a big deal; we just dealt with it.
2. The jacuzzi would randomly turn on by itself. I had to shut it off at the breaker.
3. The light fixture above the jacuzzi fell on its own one afternoon. Scared the hell out of us but it was plastic and no one got hurt.
4. There were many wasp/yellowjacket nests in the eaves around the balcony.

None of the issues were major but they were annoying. I was, however, very surprised at the lack of interest in these problems when I reported them at checkout.

The main pool is geared to younger children but is the only one with a bar. The bar service is good and the bartenders are friendly. The pool is nice and the "beach" end is great for little ones. The quieter pool is just OK. It's situated between two buildings and does not have a bar. The gym is pretty good: it has enough aerobic equipment and weight machines to get in a good workout. Some free weights would be nice, though.

The only restaurant on property is an Irish pub that is just mediocre (another review). The onsite store is very handy. The staff are pleasant and helpful. My biggest annoyance staff-wise was the concierge desk. We went to the desk to reserve a spot on the shuttle bus to Universal. We immediately started getting the hard-sell for Park tickets, show tickets, etc. We ended up purchasing our Typhoon Lagoon and Universal tickets from the concierge but the selling tactics were obnoxious. We were barraged with reasons why we should book more days, upgrade ticket packages, blahblahblah... I felt like I was dealing with a telemarketer. Then I made a joking comment to my wife (who's afraid of heights) about a hot air balloon ride and we received a 5 minute pitch about how great the ride is and it's perfectly safe, etc. It took over 30 minutes to buy our tickets with all the sales pitches we received. It was unacceptable behavior toward a resort guest.

We enjoyed our stay despite the issues but will probably look elsewhere for future trips.

Room Tip: Ask to overlook the main pool
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pubprof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, March 28, 2013
Thank you for sharing your experience. We appreciate your feedback and value your opinion. We’re glad to hear that overall you enjoyed your stay, and we hope that you will consider staying with us again the next time you are visiting Orlando.
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Grand Rapids, Michigan
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 25, 2013

We spent 8 days at Lake Buena Vista Resort Village & Spa. We stayed in a 3 bedroom in building 2 and were a bit disappointed. The room was spacious, but the carpet was badly stained, the furniture and tvs old and worn out. The main pool area was very nice but all of the food at Lani's Luau appeared to be microwaved - they don't have an actual kitchen.
It was nice being within walking distance of the outlet mall and we absolutely loved Frankie Farrells Irish Pub! The fish and chips are excellent. The service was very good, but we won't go back to this resort!

Room Tip: Ask to stay in one of the newer buildings - I have heard they aren't so run down.
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  • Stayed March 2013, traveled with family
    • Value
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    • Service
Helpful?
3 Thank bkmartinez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, March 26, 2013
Thank you for your review! We’re sorry to hear that our resort did not exceed your expectations. We will pass along your review as we are always looking to make future improvements for our guests. We’re glad you could take advantage of our close proximity to Orlando’s greatest attractions as well as Frankie Farrell’s Irish Pub & Restaurant. We appreciate your feedback.
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Karlskoga, Sweden
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 24, 2013

Really nice rooms and clean. The pool was a great place to hang between the visits to the parks. It was really affordable and approx 15 min to the parks. The service was great and aspecially thanks to Felix P. who helpt us out with a lost and found issue.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Smurfs_ds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, April 1, 2013
We're so glad to hear that you enjoyed your stay, and had a great time at the pool. We will certainly pass on your compliments to Felix, and we hope to welcome you back again soon. Thank you for taking the time to review your stay.
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Sundsvall
Level 4 Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 24, 2013

We visited Orlando for 5 nights and had a pleasant stay at this resort. We had a condo with 2 bedrooms and a spacious kitchen/livingroom. Perfect with 2 bathrooms and the master bedroom even had a jacuzzi :). The kitchen had everything you needed, huge refridgerator, stove, owen etc. We had traveled for two weeks when we arrived in Orlando, so the washingmachine and dryer was appreciated! The only thing we didn´t like was the carpet on the floor.
The resort has two pools. The kids loved the one with the pirateship, although the water was rather cold. We didn´t use the restaurants or the shops in the resort. We bought our groceries at Wal-Mart, just 5 minutes away by car. Next door to the resort is an outlet, smaller than Orlando Premium outlets, but OK. About 15 minutes by car to Disney or Seaworld.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JinxR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, March 26, 2013
Thanks for sharing! We are delighted that you enjoyed your stay with us. You’re right, the pool is the perfect place to unwind after visiting the theme parks! We hope that you will choose to stay with us again.
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Swansea, United Kingdom
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 24, 2013

To start I was disappointed when seeing the suite, it was tired looking not at all like the video I had seen, this was obviously recorded many years ago. Saying that it was spotlessly clean and had everything you needed there, very good equiped kitchen, large fridge and freezer, coffee machine, toaster dishwasher, nice cutlery and crockery. very comfortable clean beds. The washer drier came in handy, we didnt have any dirty clothes to unpack when we got home as we did it all before leaving. .The designer shops were right opposite, some good bargains there.We eat out most of the time, the Golden coral restraunt good value and nice food, Eat as much as you like, food to suit everyone, we googled ot see where our nearest restraunt was before we went away. Dont be put off by my first comment, all in all it was great once we settled just want to pont out that is could do with decotaring and furniture update. I would recommend it.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank geffsue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, March 26, 2013
Thank you for writing. We are pleased that you enjoyed your stay with us. It is always nice to unpack clean clothes at the end of a vacation! We are delighted that you enjoyed our location and some of the surrounding sights! Your recommendation is appreciated and we hope to see you again soon.
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Sandersville
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 23, 2013

Based on most of the reviews here things are going down hill at Lake Buena Vista Resort Village & Spa. The rooms are small. The kitchen counter tops are nice, but since they are dark, they hide the huge ant issue that we had in our room. We were not the only ones with ants. The staff is pleasant, but do not have a lot of solutions to any issues that arise. The floors and airvents were flithy, so much so, that the kids feet were black within 15 minutes of walking around. Steam cleaning is not something that has happened here in years. The pool is nice and the staff poolside was great. The dark waterslide was intimidating for the children and they were dissappointed that you could not go on the pirate ship unless you went down the slide. The kids activities that were highlighted on the website are not available Mondays & Tuesdays. Parking spaces are tiny. You must be a good driver to park. This is definately not a four star resort. It obviously has potential and we hope that the owners/ managers have a plan in place to bring back the luster that others have written about.

Room Tip: The fireworks view was nice.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Connie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, March 26, 2013
Thank you for commenting. We apologize that your stay did not exceed your expectations. Your feedback is greatly appreciated and will be reviewed further by our management team. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellison Bay, Wisconsin, United States
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 22, 2013

What a fabulous resort this is and I can't say enough about the wonderful staff. Trish White really made our stay amazing and was very helpful in accomodating us in every way. We have an autistic child who is afraid of height's and Trish made sure to find us a unit on a lower floor. We checked in very late at night and we were exhausted from a long 2 day drive from northern WI. The Nice woman who checked us in was efficient and very friendly. When we arrived in our unit we were very happy with what a lovely space for our family on vacation. Everything was spotless and I mean spotless. The beds were very comfortable and plenty of towels for our large family. The children of course enjoyed the spectacular pool with the pirate ship and activities at the pool. We spent some time in the game room which was great for a rainy day. How convienient it was as well to grocery shopping and restaurants. We have been time share members at another resort for many years and we have NEVER received such kindness from employees there as we got at Lake Buena Vista Resort and Spa. My husband and I will make reservations here again and recommend it to all of our family and friends. Much appreciation to all at this resort, and thank you for making this a special get away for our family!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank DCmomto3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mairead N, Guest Relations Manager at Lake Buena Vista Resort Village & Spa, responded to this review, March 26, 2013
Thank you for your positive review. We are thrilled that you enjoyed our friendly and accommodating team members. It is our goal to exceed each of our guests’ expectations! We are pleased that you enjoyed your room, pool area, and game room. Your kind words are greatly appreciated and we look forward to seeing you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lake Buena Vista Resort Village & Spa

Property: Lake Buena Vista Resort Village & Spa
Address: 8113 Resort Village Drive, Orlando, FL 32821-5616
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Orlando
#35 Luxury Hotel in Orlando
#38 Romantic Hotel in Orlando
#80 Business Hotel in Orlando
#94 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Lake Buena Vista Resort Village & Spa 4*
Number of rooms: 498
Official Description (provided by the hotel):
Location and amenities! Luxury one, two, three and four bedroom suites with fully equipped kitchens, private balconies, washer/dryer and more. Two pools - one with a Pirate Ship slide and pool bar. Reflections Spa~Salon and Frankie Farrell's Irish Pub onsite. Two miles to Disney and on the doorstep of Lake Buena Vista Factory Stores. Complimentary scheduled transportation to Disney, Universal, and SeaWorld. ... more   less 
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Also Known As:
Lake Buena Vista Resort Village Hotel Orlando
Lake Buena Vista Resort Spa
Lake Buena Vista Resort Village And Spa
Lake Buena Vista Village

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