I had booked a 3 Bedroom Barbados Suite with Fireworks View, arriving on the 2nd of April along with my wife and two children. Let me start off by saying that I am in the Royal Air Force and had recently returned from Afghainstan and this was the opportunity for a two week break with my family.
Upon arriving at the resort reception I was informed that they didn't have a 3 bedroom apartment available and that we had been allocated 2 x 2 bedroom apartments on the same floor but not connecting. My wife had booked the 3 bedroom apartment in January of this year and to say we were dissapointed is putting it mildly. A family holiday now meant that we had to share two apartments which weren't connected. Quite frankly the Staff were appalling.
The following day I used guest services to book some Sea World tickets, I asked if a discount was available for Military personnel and was told that no discount was available at Sea World. However, we subsequently found out that Sea World do not charge an admission fee for Military. I am certain that Guest Services knew of this but wouldn't turn down a sale.
In summary, despite booking 3 months in advance (and paying up front) we didn't get the apartment we wanted, we didn't have a fireworks view, and we ended up paying for Sea World when we didn't need to.
- Official Description (provided by the hotel):
- Location and amenities! Luxury one, two, three and four bedroom suites with fully equipped kitchens, private balconies, washer/dryer and more. Two pools - one with a Pirate Ship slide and pool bar. Reflections Spa~Salon and Frankie Farrell's Irish Pub onsite. Two miles to Disney and on the doorstep of Lake Buena Vista Factory Stores. Complimentary scheduled transportation to Disney, Universal, and SeaWorld. ... more less
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- Also Known As:
- Lake Buena Vista Resort Village Hotel Orlando
- Lake Buena Vista Resort Spa
- Lake Buena Vista Resort Village And Spa
- Lake Buena Vista Village