Every year since this place has been opened, we've stopped in, and have always been impressed!!
First off, great location right in the middle of Downtown Disney. We always like to eat in the outdoor section as it has a pretty nice view of the rest of the area. The inside seating is a bit small, so we like the open feeling outside. The menu is great, no matter what you get. Everything tastes so fresh, and all the sandwiches are cooked to order. I've tried just about every sandwich on the menu and loved everything, my favorite being The Full Montagu. Deserts are great too, the cookies and brownie bites are insanely good.
Customer service here is top notch - even when the lines are insanely long (and i mean long...it can literally wrap around the entire building 100+ people deep), they move fast. Longest wait we've had was around 15 mins. This place is always properly staffed and friendly. On top of this, it's also the cheapest place to feed your family. You can get away with under $10 per person here, which you can't do anywhere else in Disney.
Needless to say we'll be back here again - we always leave full and happy. Great place that i highly recommend visiting!!