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“Only average because of the location of our unit”

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Bluegreen Fountains Resort
Ranked #131 of 338 Hotels in Orlando
Mendon, New York
Level 5 Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Only average because of the location of our unit”
Reviewed April 19, 2014

I am only giving an ''average" because of the location of our unit-right next to the pool and hot tub.Open until 11:00,people take full advantage to party.I realize 11:00 is not that late to some,but when you've been up since 4:30 AM traveling to get to said resort and have young grandchildren with you,its not enjoyable.If I could have a do-over,I would've asked for a different room.Having said that,I'm not sure I would go through the whole process of changing.Their check-in seems to take forever.Unit is sizable,but doesn't sleep 8 adults,as said,unless you would put 4 adults in the same room,with 2 on a sofa bed.

Room Tip: Run from the rooms near the pool!
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sharon53_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Fountains Resort, responded to this review, April 28, 2014
Hello sharon53_12,

Thank you for reviewing your stay at The Fountains. We regret to learn of your disappointment with your room location and size. We appreciate your feedback and welcome you to contact us to discuss further. Please contact us at info@bluegreenvacations.com. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Weston, Ohio
Level 5 Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 17, 2014

It is a nice place, clean, but not as clean as we expected. The floor was a little dirty. We asked for a late check out and we were granted a late check out, however the cleaning staff was not told so they knocked on our door every fifteen minutes asking if we were ready to leave. All the while they were calling us on the phone asking why we were not out of the room yet. It seems that they have bad communication between the front desk, and the cleaning staff. Other than that, everything else regarding our stay was great. We will definitely stay again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lonnie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Fountains Resort, responded to this review, April 28, 2014
Hello Lonnie C,

Thank you for reviewing your stay at The Fountains. We are happy you found our resort nice, and that we were able to provide you with a late check-out. We appreciate your feedback and will certainly be looking further into your concerns. We look forward to welcoming you back!
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Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 17, 2014

We were able to stay at the of BlueGreen Fountains Resort from a prior high pressure sales experience with BlueGreen Resort in Gatlinburg, TN. So we purchased a sampler package and chose their flagship resort.

Lets begin with the negative aspects:
Since we were 1st time visitors to the resort, we had to go to a presentation that would only last 1 hr. (Yeah right.) So we went and they specifically asked why we choose to stay there instead of at a Disney World Resort). The young lady conducting the "presentation" was nice to start, and then got very demanding and rude as she went on when we declined to purchase at the price we were supposedly comfortable with. She was very pushy, which I know they are trained to do that to make the sale. When we said that even though they had offered a price we might be comfortable paying we would be declining the offer, she jumped on my husband and accused him of being the one to hold out. Then when I said it was not only him that was not comfortable moving forward she demanded to know why I would not sign the deal if they actually presented the price that I "requested and said I would want to pay monthly". I don't feel as though anyone can gain a sale this way, so we stuck to our guns and said no firmly.

On our way out to get our gift card of $25 for going through this 2nd high pressure sales pitch, she informed us that we would most likely NEVER buy from Bluegreen resorts even if we said we may in the future, and that she was sure we would most likely go to another resort chain and pay $20,000-30,000 more for the same exact package. Obviously, she felt it necessary to call us stupid in a matter of sorts to our face. We took the high road and thanked them and complimented their resort facility, but have been glad we made the decision since leaving. I would warn you to not waste your time if you just don't like being insulted. The sales staff is like a pack of wolves waiting when you walk into the club house to use it.

Onto the positive aspects of this resort:
It is a beautiful resort, and our room was more like a 2 bedroom flat. The buildings are protedcted by a security point that has guards 24 hours a day watching the traffic and parking area. It was very safe feeling to our family. The outdoor landscape was gorgeous and well kept. There was a long walking path around the perimeter there are several locations that have gas grills and pavilions if you want to grill. They also have a few ponds, and a swing set area for little ones. They have 2 different pools that are outdoors and heated.There's also hot tubs and little kiddie pools for younger children. The Club House has a Starbucks coffee and the baristas' are very nice. They are only open 7-3 daily, but that is not terrible since it is on site. The clubhouse also has many games for children, and board games you can check out as well as scheduled activities. Everyone in there was very accommodating.

Our Room/Flat:
We had a kitchenette that was fully stocked and had a full size fridge and stove plus a washing machine and dryer,. It was exactly what you would want for a vacation for children. There is a balcony with an outdoor table and a screened in porch area that was so nice since we have little ones that we don't want falling. Our master bedroom had a king size bed that was so soft and several pillows. It also had an attached bathroom. The second bedroom had 2 queen beds and an attached bath as well. We were very impressed with the cleanliness of the room.

Overall I give this resort a 4 out of 5 star review. If it were not a time share, I would love to go back, but I don't intend to buy a time share so it is not likely we will stay here again.

Room Tip: I think all the rooms are equal here.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Skhowes05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Fountains Resort, responded to this review, April 28, 2014
Hello Skhowes05,

Thank you for taking the time to review your stay at The Fountains. We are happy you were impressed with our condo-style accommodations and resort grounds. However, we regret to learn of your disappointing experience at our timeshare presentation. We strive to educate guests of the benefits of ownership in the most pleasant manner possible. We invite you to contact us at info@bluegreenvacations.com if you wish to discuss further or provide additional details. Thank you again for your feedback.
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Cambridge Springs,PA
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 8, 2014

We have stayed at this resort many times.
We always stop in the Orlando area on our way
home from our winter stay in south Florida.
It is one of the better resorts that we use, always
a great experience, great staff, wonderful grounds and rooms.

Room Tip: All rooms are great!
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank pbideaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Fountains Resort, responded to this review, April 28, 2014
Hello pbideaux,

Thank you for returning and sharing your review of The Fountains. We are happy you always have a great experience. Thank you for your compliments regarding the staff and resort property. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miamisburg, Ohio, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 6, 2014

From the time we pulled into The Fountains until the day we checked out, we had an amazing experience! The scenery, the room we stayed in, the activities, the pool(s), the staff, and the convenient location was well worth our 14 hour drive. We stayed a week and we are already planning our trip for next year. We go to Florida each year, usually Panama City Beach, so we weren't really sure what to expect with this trip but it was perfect for us. One of the nicest, most relaxed resorts we have ever stayed at. We did the Bass Pro Shops timeshare promotion so we had to attend the 2-3 hour presentation the day after we arrived but 2-3 hours out of our whole week was definitely worth it! We heard many Bluegreen members say that The Fountains is one of Bluegreen's nicest resorts and we believe it…. great trip!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Olivia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Fountains Resort, responded to this review, April 8, 2014
Hello Olivia S,

Thank you for sharing your experience at The Fountains. It makes us happy you had an awesome time from check-in to the time you checked out. We are delighted you enjoyed everything the resort had to offer. We look forward to welcoming you back and sharing happiness on your next visit!
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Lake Grove, New York
Level 5 Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 2, 2014

I was shocked when I noticed that I never reviewed the Bluegreen Fountains Resort. We went in October 2013, had a 2 bedroom, with my husband and son (he was 4 months then), and we also had another couple and their 2 year old son with us. The setup was great - we loved the kitchen, washer/dryer, etc. I thought the room was very clean. We loved it so much, we're headed back there in October 2014 with more family.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Christine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Fountains Resort, responded to this review, April 4, 2014
Hello Christine G,

We are thrilled you loved your stay at The Fountains. We are happy you enjoyed the accommodations and amenities. We look forward to welcoming you back in October!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, Virginia
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 2, 2014

The property is nice stayed here for 4 days 3 nights with the presentation (90-120 min) required which we attended. Check in a little slow, room was nice no issues, Grills at our building starter was broken on both had to manually light the grill. Didn't attend any activities but they seemed to have alot going on within the resort. Washer/Dryer in suite was small but not an issue for us. If you are going with the presentation as part of your stay requirement you will need to anticipate 3+ hours (ours lasted 3 hrs 10 minutes) for required attendance not the 90-120 minutes they advertise, no way to provide everything covered in the time they advertise. Everyone is nice and personable until they put the price breakdown in front of you and you indicate your not interested, problems we experienced were the interest rate (16.99%) was ridiculous (we have Credit Cards with lower interest rates) and the cost was excessive in our view. We told the salesman and his sales assoicate "NO" 4 times before they let us go, the last 2 times were very firm "NO" and realized things were going south quickly so they escorted us to our promised gifts which turned out to be exactly what we signed up for and had no issues beyond that point. Overall the resort was nice and fit our needs while we visited, we were pre-destined not to purchase a timeshare (personal preference) and only bought in and agreed to the presentation was the fact we were planning to vacation in Orlando and this was a cost effective way (overall) to do this and stay somewhere nice, they offered and we accepted.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank charles k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Fountains Resort, responded to this review, April 4, 2014
Hello charles k,

Thank you for reviewing your experience at The Fountains. We are delighted you had a nice stay, and the resort fit your needs. We regret to learn you did not have a positive experience during the sales presentation. We hope you will consider a return visit to the resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bluegreen Fountains Resort

Property: Bluegreen Fountains Resort
Address: 12400 South International Drive, Registration: 12450 S International Drive, Orlando, FL 32821-6936
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Top resorts Hotel in Orlando
#113 Romantic Hotel in Orlando
#126 Family Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bluegreen Fountains Resort 3*
Number of rooms: 569
Official Description (provided by the hotel):
Set within 54 acres surrounding the serene natural setting of Lake Eve, and located along popular International Drive, The Fountains offers everything you would expect from a world-class resort as well as the convenience of a central location. The Fountains has its own claim to fame- Bluegreen's Wakoola Springs. This 75,000-square-foot tropical oasis sets itself apart from an everyday pool with two water slides*, a zero-entry pool, interactive water fountains, two hot tubs. Cross over the two bridges on the campus and head over to one of two fire circles for evening stargazing and relaxation. With so many on-site amenities for both adults and kids, not to mention the hundreds of attractions in and around Orlando, you'll want to plan an extended stay to fit it all in. Our two-bedroom villas are richly appointed with all the comforts of home—and then some. Most feature a screened balcony overlooking the lake, a fully equipped kitchen and a garden tub. The decor is elegant and tasteful with many focused on water, lake or pool views. ... more   less 
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Also Known As:
Orlando Fountains Resort
Fountains Hotel Orlando
The Fountains Orlando
Fountains Florida
Fountains International Drive
Fountains Orlando Florida

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