We went to the character dinner at the Swan on Easter after getting rave reviews about the food from the hotel reservation person. While the kids liked the characters, there were only 3 that showed up, disappointing. Then there was the food. It was bad buffet stuff, really bad. I gave them a 2 only because when there was not even a green salad on the buffet, staff had the kitchen make one for us, otherwise perhaps a 1 would be appropriate. How can a pricey hotel like this one justify this total rip off? AVOID this.