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“wonderful, relaxing family resort”

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Hilton Grand Vacations at Tuscany Village
Ranked #40 of 341 Hotels in Orlando
Certificate of Excellence
Reviewed October 8, 2009

We went to this resort after being offered a vacation package through Hilton Hotels. We were expected to go to a 2 hour timeshare presentaton which we did. We really did not feel pressured by the sales rep who worked with us. We love Hilton properties and would consider purchasing with them if we had the money. However, with 2 kids in college our priorities are elsewhere for the next few years. Overall, we loved the resort. The grounds were beautiful. Staff were friendly and helpful. Our one bedroom king suite was all that one could ask for on vacation. It was spacious and had all the amenities you would want. Definitely would highly recommend it to vacationers going to Orlando. Definitely beats staying in a one room hotel room!!

  • Stayed: February 2009, traveled with family
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Thank Oconnellgang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,532 - 3,538 of 4,765 reviews

Reviewed October 5, 2009

We stayed at this HGVC on one of their "previews" or timeshare presentations. The resort is pretty new and decorated in a nice Tucson style. It's also quite large-surrounds a little lake and has two nice pools. All the rooms (even the "studios") include a kitchenette which was nice because there is a Publix grocery across the street to stock up on whatever you need. Due to the proximity to Disney and the other theme parks there were a lot of kids-even in late September. They serve food at the bar & have a Pizza Hut Express but that's about it-there aren't a whole lot of choices in walking distance but there are some transportation options that aren't too badly priced. Overall it was okay-the staff was very good, definitely above average, the accommodations were nice. A perfect place to stay if visiting local attractions, but wouldn't be our first choice for a relaxing get away that we planned to spend poolside.

The sales presentation was high pressure, but that was to be expected. Just know you'll be spending half the day with a salesperson if you opt to go this route--not the 1.5-2 hours they 'estimate.' It was still a good value for what we paid.

  • Stayed: September 2009, traveled as a couple
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1  Thank minnow1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2009

Just got back from here and found the place wonderful.

We had a one bedroom apartment in building four which was beautiful. It was quite a way from the main pool and reception, which whilst it made it a little walk, it was away from the noise and music at the main pool. However, we were almost right next door to the secondary pool which is a much quieter, albeit smaller, place.

For food, there is a pizza hut on the site, and well as Hiltons own grills at each of the pools. The food at the grills was generally very good, though the menus were perhaps a little limited. There is also a deli on site, and since our place had a kitchen, that was also useful. Wireless internet was free and also rather quick. A pleasent surprise.

The hotel buildings are set around a small lake, which has turtles and fish swimming in it. There is an on site gym, though I did not use it. There is a free computer for printing boarding passes, though it did not seem to work for my BA flight.

In the immediete area there is a retail outlet park right next door, and Hilton guests can access it through a private gate. An easy way to spend money on designer labels! There is also a supermarket in the other direction and a few restaurants. Theme parks Disney, Universal and Seaworld are all fairly close. The hotel has three shuttles a day each way at the cost of $6 per person.

The staff are friendly and helpful, although the shuttle bus firm they use for transport to the parks are a little unfriendly.

Generally I would highly recommend this hotel.

  • Stayed: October 2009, traveled as a couple
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Thank Blaeu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2009

When we first caught sight of our hotel, a beautiful water feature welcomed us. The staff were kind and we had no problems while checking into our rooms. When we got there, our bags were waiting for us, like they should have been, and our room was in order. Since a member of my family was getting married, we rented one of the glorious ballrooms and had a fantastic wedding with beautiful decor and amazing food. The beds were comfortable and clean and the room service was quick and very tasty. Overall, my family and I had a great stay and are staying there next year.

  • Stayed: June 2009, traveled on business
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1  Thank dangerouslyfluffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2009

Hotel was great. At first I was a little disappointed in the location of our room because it was across the lake (building 6) but afterwards taking the stroll across the bridge every night I learned to love the peace and quite we had since we were not close to the pool where you could hear people swimming and playing at night, it was a nice relief on the ears. The hotel offers a movie night and the kids loved it and it was something to do other then stay in the hotel room. They could swim in the pool while watching a Disney movie. The food was fantastic and we ate a couple of times at the bar. The only down fall I could see was the kids would jump backwards off the pool under the waterfall and one night a boy cracked his head open and the pool was closed for two plus hours while they cleaned up the mess. This could have been avoided had there been someone from the hotel telling him to stop. Unfortunately there are no lifeguards on duty at the hotel, parents please watch your children... The mall next door is great if your looking for some shopping fun and they have a food court. Pizza Hut is in the hotel and they deliver... Plus on that note.

  • Stayed: August 2009, traveled with family
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Thank tdudley55555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2009

This was our third year visiting; we purchased last year and at that point, it was all smiles, and wonderful service and little perks. This year...not so much. Bait and switch? Don't get me wrong--it's a beautiful resort--but there's a part of me that wonders about this ownership thing. First, we discovered after our first day that housekeeping DOES NOT come every day to owner rooms. Didn't know that. We did have to call them because our jacuzzi side panel was exposed and they (sort of) fixed it. We figured since we bought last year that we'd have a year off from a sales pitch--wrong. While in truthfullness, they did offer us a decent enough deal on Disney tickets to make it worth our while to listen to a pitch--I wasn't expecting as much pressure as we got. We agreed to listen to get the substantial ticket discount (they do make you pre-authorize for the balance in order to bill you if you don't show)--and we were clear up front we'd listen but we weren't in a position to buy. Told our sales rep the same thing--we were VERY up front--especially since he sold to us last year. While I know his job is to make us sell--making us feel like our several thousand dollar committment that we made last year was "nothing" was very upsetting---even though we said, "we're being impacted by the economy"--his answer was repeatedly "so, you still want to vacation right?" When, after two hours, we said, "no, not this year, " he left us with a major pout. After that, we were feeling rather regretful that we even bought at all last year. Now, back to the hotel. The last night there, we decided to not go out for dinner and instead let our kids swim while we ate poolside. I'm really fussy about pool side eating--like to not have my food splashed so I go back a bit--but since it was too dark by the area our kids were (dive in moving night), we opted to sit at a table that allowed us to see our kids. My husband let the one and only waiter know we needed a light and we needed a menu. We sat there for at least 20 minutes while people who came in AFTER us got lights and menus. I went up to the waiter (at this point seething), and he told me he'd give me one if one was free. To his credit, he did find one shortly after and did take our order a bit later (he was accomodating about some switches), but service was slower than I expected. In fact, we were the only one of three who actually bought food from the grill--everyone else had take out from either Pizza Hut (on site) or somewhere else. So despite the busy look, we were the real customers there. hmmph. Anyway--after a while, the initial aggravation went away and we were settled nicely with light and food while the kids swam. We kept an eye on our kids who enjoyed the movie while we ate. I will say the Dive-In movie is a nice touch. And there is another pool if you don't want to watch it. Now, to our final morning. We got up early because someone was banging around and making a ton of noise (construction on Building 3 maybe?) Well--we got up, decided to pack, then took a break for a leisurely breakfast on the terrace (well, we did---the door to our kids' room's patio was not operating properly). My husband and I were enjoying our coffee when the bell rang---I went to the door where a housekeeper brusquely asked "when you leave?" I told her check out was 10 and we'd be leaving then (it was just after 9 then). We literally took until 10 at that point, just to make it clear we weren't budging until it was time to go.
Overall--it wasn't a bad experience. But I would say that the initial thrill and shine has gone now that we're "off the charts" owners--meaning we really don't even qualify since our point level isn't where they want it to be. Wish I knew that before....

  • Stayed: August 2009, traveled with family
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3  Thank Col40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2009

This is a great Hilton resort with all the extras you expect and more. The fact that it is adjacent to the Premium Prime Outlets off International and Vineland is attractive. The fact that the rooms are villas with plenty of space to spread out and relax is comfortable and inviting to stay longer. The kitchen is fully equipped right down to salt and pepper shakers. The towels, soaps, and bath extras were generous and the suite was spotless, all added to the plush pampering. We had a one-bedroom villa with a king bed, whirlpool (just like the hotel's website pictures), a queen sleeper sofa, a screened in balcony with a ceiling fan/light that had a patio table with seating for 4.

The staff is a team of professionals who continue to earn their positons. From the parking attendant when we arrived to the departure front desk staff, these are the best in their fields. Friendly, efficient, and observant and yet, they are not intrusive. There is a massage staff, photographer, activity center, and several staff waiting to serve you.

Even more impressive to us was the safety we felt in the evenings. The security staff is excellent with patrols watching and caring for you and your vehicles. Parking can get tight, but there are sufficient spots on the property, it might not be near your building. However, with the frequent security golf carts stopping to ask you if you would like a ride back to your room, no need to worry about exercising, unless you want to. Not one Hilton staff was rude or cold, whether on duty or not, these are people who like their jobs and it shows.

There even a preview center filled with over 125 salespeople who greet you and may try to soft sell you but are not overbarring or rude. The rest of the amenities are on the web, 2 pools, 2 fitness centers, etc...Near Sea World, a car ride from Universal, or Disney, this is the best kept secret in Orlando. We can not wait to go back.

The only recommendations we could make would be to add a full length mirror to the rooms, helps to see your complete outfit and if you are visually impaired, like I am, a mirror to get closer while putting on my contacts is very helpful. My husband also suggested a over-the-shower bottle holder for there really is no place to place the shampoo/conditioner bottles within the standing shower.

  • Stayed: August 2009, traveled as a couple
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2  Thank scbleo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Grand Vacations at Tuscany Village

Address: 8122 Arrezzo Way, Orlando, FL 32821-6849
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Orlando
#35 Business Hotel in Orlando
#40 Romantic Hotel in Orlando
Price Range: $144 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Grand Vacations at Tuscany Village 3.5*
Number of rooms: 720
Official Description (provided by the hotel):
A beautiful family resort, Hilton Grand Vacations at Tuscany Village is just minutes to Orlando's world famous attractions including Walt Disney World(R), Universal Orlando(R), SeaWorld(R) Orlando, Aquatica(R) and is adjacent to Orlando Premium Outlets(R) - Vineland Ave. Guests of Hilton Grand Vacations at Tuscany Village enjoy a remarkable family vacation experience from the elegantly appointed studios, one and two bedroom suites to the abundant resort activities. Hotel views include fabulous swimming pools, water features and a bird's eye view of the lush 34-acre resort grounds inspired by the beauty and ambiance of Tuscany. ... more   less 
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Also Known As:
Hilton Grand Vacations Suites On International Drive Hotel Orlando
Hilton Grand Vacations Club Orlando
Hilton Orlando
Hilton Grand Vacations Club International Drive
Hilton Grand Vacation Club Orlando
Orlando Hilton
Hilton Grand Vacation Club International Drive

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