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“Nice and Easy”

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Hilton Grand Vacations at Tuscany Village
Ranked #36 of 337 Hotels in Orlando
Certificate of Excellence
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice and Easy”
Reviewed June 19, 2014

The stay at this Hilton Grand Vacatons resort was a trouble free one. Easy access, close to all the places we wanted to go, clean. nice staff. Good deal. The pool area (s) are excellent. Nice parking and security.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Jeferson P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,507 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (834)
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Jacksonville, United States
1 review
Reviewed June 19, 2014

A Five Star * place. The most scenery beautiful place to bring your family to enjoy and to be safe. Your trip can be business or family fun. Staying there can be your happy place you will need to go all the time. Breathtaking, fantastic, heavenly. I am talking about the most a pretty place, building, or object is attractive, especially in a delicate way on the outside.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations

Helpful?
Thank Belinda U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia, United States
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 18, 2014

Upon arrival we were impressed by the size and appearance of our two bedroom suite. Parking the first night was a nightmare, there aren't nearly enough for the number of guests housed here. Second, and possibly the worst for me, the first night I encountered several HUGE roaches in the kitchen area. Everything appeared clean, and the maid service was top notch, but I really can't handle roaches, especially ones the size of a limo. We had no problems with customer service, the staff were all polite and helpful. They did offer to relocate us when I called about the roaches, but as you know, when all of the walls are connected it doesn't make much difference. Tonight is our last night here, and the parking lot was so full that we needed to take a shuttle from the other side of the resort. Just returning from Disney with three small children made this scenario a giant pain. The beds were also pretty hard, not what I am used to staying at a Hilton. Don't expect a good nights sleep on these beds. Wi-Fi is also substandard. It's nearly impossible to stay connected from your room. Until these things are corrected I would not stay here again.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this review, June 27, 2014
Thank you for taking the time to share your comments with us. Although we’re delighted to hear you were impressed by the size and appearance of your two bedroom suite and that you found our housekeeping service to be top notch, and our staff to be polite and helpful, we sincerely apologize for the unwelcomed critters you encountered the first evening of your stay, as well as for the parking challenge you experienced your last night with us. At the same time, knowing that the Brand Standard for our bedding, and most importantly the mattress and box springs, which as an aside, are replaced every five years, mirrors the Brand Standard for Hilton hotels, we’re at a loss to explain why they seemed different to what you are accustomed to. Again, we appreciate the feedback and thank you for the opportunity to be of service to you and your family.

Peter M. Merrill
General Manager HGV Orlando Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Falls, Iowa
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 18, 2014

We had a trade show and we stayed at this hotel. we rented rooms as well as rooms for meetings in their convention center. They were very helpful and prompt. Great customer services. Clean rooms and amazing grounds. With many activities also. they were very accommodating it was an amazing. We were there for business but also was able to use the hotel's pools and hot tubs and fitness centers to our advantage also next door was the premier outlet mall and it was easy to get to. Their staff went above and beyond the call of duty one helping us with everything.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarrieAmsbary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 17, 2014

We enjoyed a nice, clean, spacious 1 bedroom suite with a lovely balcony. The grounds are amazing with plenty of walking paths to utilize after a big rib dinner at Tony Roma's! Our balcony was on the side of the building so we still heard the ever running buses on International Dr. But if you are using the pools, hot tub or walking around the lake you won't hear any of that.
The pools are lovely and the pool bar at the larger pool serves good food and great drinks with plenty of hospitality.
We enjoyed being able to walk to and from the outlets without having to move the car and give up our space.

  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
3 Thank TravelTeam614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whitestone, ny
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 16, 2014

we stayed here as we were sold a package through hilton honors. 3 nights and we only had to sit through a 2 hour presentation with no expectation to purchase.
Upon arrival, Sherry at the front desk could NOT have been sweeter. we were on our honeymoon and she tried to offer us an upgrade but we would have to wait about 4 hours (we had arrived early) so we declined. She sent us on our way with lots of sweet goodies and was just the nicest.
We went to our room which was great. nothing fancy but clean with a great little kitchenette and screened in porch. we were in building 7.
the grounds are really pretty. the pools are great. We didn't utilize to many of the amenities. we didn't shop at the outlets. we did stock up across the street at publix which was fantastic.
the only things that were a bit of an issue were the thin walls (there was a screaming baby next door), the cleaning staff never came to clean on one of our nights (when we called they sent someone right away at 6:30 and they cleaned then) & lastly... the parking. during the day parking near your building is not a problem but coming back late at night there is nothing available. the resort does a good job of offering a shuttle from the main parking lot so it's not a big deal but it's strange to me that there isn't a spot at least for each room of each building.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank stacybar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 16, 2014 via mobile

My husband & I stayed for one night since we wanted to enjoy a night out at downtown Disney. The hotel was close, which was great.

When we arrived, it took about 3 minutes to check in. We went to the room which was nice & clean.

The only issue we had was parking. We arrived back to the hotel at 11:30p & luckily someone was leaving, otherwise we would have not had a place to park.

Overall, I would recommend.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrsMas2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Grand Vacations at Tuscany Village

Property: Hilton Grand Vacations at Tuscany Village
Address: 8122 Arrezzo Way, Orlando, FL 32821-6849
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Orlando
#35 Business Hotel in Orlando
#40 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Grand Vacations at Tuscany Village 3.5*
Number of rooms: 720
Official Description (provided by the hotel):
A beautiful family resort, Hilton Grand Vacations at Tuscany Village is just minutes to Orlando's world famous attractions including Walt Disney World(R), Universal Orlando(R), SeaWorld(R) Orlando, Aquatica(R) and is adjacent to Orlando Premium Outlets(R) - Vineland Ave. Guests of Hilton Grand Vacations at Tuscany Village enjoy a remarkable family vacation experience from the elegantly appointed studios, one and two bedroom suites to the abundant resort activities. Hotel views include fabulous swimming pools, water features and a bird's eye view of the lush 34-acre resort grounds inspired by the beauty and ambiance of Tuscany. ... more   less 
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Also Known As:
Hilton Grand Vacations Suites On International Drive Hotel Orlando
Hilton Grand Vacations Club Orlando
Hilton Orlando
Hilton Grand Vacations Club International Drive
Hilton Grand Vacation Club Orlando
Orlando Hilton
Hilton Grand Vacation Club International Drive

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