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“great hotel, close to everything”

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Hilton Grand Vacations at Tuscany Village
Ranked #41 of 340 Hotels in Orlando
Certificate of Excellence
Reviewed April 1, 2013

We stayed here for three nights in mid-March. We had a great one-bedroom suite on the 6th floor, lovely view of the lake in the middle of the property. Parking has been difficult at HGVs we've been at before, this one was quite a bit better, maybe just because we were in a little earlier at night than we were at other locations. The room was modern and clean and spacious, bed was comfortable, bathroom was large, wifi worked really well. All in all, a great spot, would definitely return. Only downside is having to put off the staff who want you to attend the sales pitch for the timeshare - but they took it well if you were firm.

  • Stayed: March 2013, traveled as a couple
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1  Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,727 - 2,733 of 4,676 reviews

Reviewed March 28, 2013

This had to be one of the nicest hotels that I have ever stayed at! It had all the comforts of home. Nice balcony that overlooked the pool and water. Hot tub, basketball court, grills & picnic tables, giant chess game.

  • Stayed: March 2013, traveled as a couple
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Thank stormynightz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

The staff is friendly and general appearance of property good. It backs up to Prime Outlets on International Drive and has a convenient back gate secured entrance to the outlets. I was here on a windy cold day and watched the curtains moving that covered sliding door. My unit definiely needed updating, not Hilton quality. The unit looked out into another building unit. The unit itself was acceptably clean except hint of hair dryer lint in hair dryer inlet screen. There was a satisfaction call from the front desk before completely settled in. There was calming music playing from a USB enabled clock radio upon entering room. A small screened seating balconey, but with a solid partition railing instead of open style, have to stand up to see ground. Use to a Hampton Suite and this was a studio, but it should be a quality representatve room. Good family oriented facility with a daily activities schedule. Parking gets tighter as night goes on, spaces good size. Handy to Orlano activities.

  • Stayed: March 2013, traveled as a couple
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1  Thank KIM R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this reviewResponded April 5, 2013

Thank you for taking the time to post your comments. We appreciate you recognizing the friendly nature of our staff, as well as your other constructive feedback, which we assure you is reviewed on a regular basis by our entire on-site Leadership Team.

Peter M. Merrill
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2013

Recently spent 3 nights at Hilton Grand Vacations on International Drive. We booked a studio suite, which was fine for a short stay. If I'd stayed longer, I would have preferred a suite as the studio is pretty small and the kitchen basic. The room itself was comfortable and clean - housekeeping did a good job. I thought I may have missed a clean one day when we had 'do not disturb' sign on the door all morning until around 2pm. We then popped out for a few hours, and the room had been cleaned by the time we got back.

We didn't have any problems with the parking at all - it was busy enough, but we always found a spot right outside our block of rooms.

The complex is huge and they have lots of activities going on all the time, if that's your sort of thing. We were out most of the day and just used the room for a bit of relaxation and sleeping. The hotel is right next to the Premium Outlets, so good to do a bit of shopping while staying there - there are gates at the back of the property leading you directly to the shops. There is also a huge Publix supermarket and McDonalds opposite the front of the complex, with a few other places nearby. Panera is good (just down the road) for salads and sandwiches. The location is good for getting around - pretty close to both Disney and Universal, and just off the I4 (but far enough away from it not to suffer the noise).

Because we were out most of the time, we didn't see many staff apart from check in, which was fine. The guys at the entrance to the complex, manning the entry gates, seem quite friendly and helpful - offering to swipe my key card to open the gate when I'd driven up slightly out of arm's reach of the machine, and a quick 'welcome home' when I got back one evening. They also offered me a lift, unprompted, when I'd been out for a walk one evening.

The internet is good here - the quickest speed at any of the hotels I've stayed at in Orlando.

One drawback is the check out time of 10am. I'm always pretty early checking out of hotels, but 10am does seem a bit crazy to me. I was really surprised to have a member of staff knocking on my door at 10.01am (no kidding!) to ask when I was checking out. At least, I think that's what she was asking - she seemed to only speak Spanish.

  • Stayed: March 2013, traveled as a couple
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6  Thank Terry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this reviewResponded March 28, 2013

Thank you for taking the time to post your review. We’re pleased to hear you had an enjoyable three night stay with us and appreciate you recognizing the friendly, helpful nature of our Welcome Ambassadors at our gate house, as well as the Team Member who offered you a ride without being prompted to do so. Again, we appreciate your comments and hope we have the opportunity to be of service to you whenever your future travel plans bring you back to the Orlando area.

Peter M. Merrill
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 23, 2013

Exceptional service, beautiful property, and perfect location made it exceed our hopes and create great memories! The ability to takes walks around an incredible lake was awesome, so picturesque, will be back!

  • Stayed: February 2013, traveled as a couple
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1  Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

We got up each day and walked around the lagoon, it was lovely. The outlet mall across the road was so awesome. It was great because when we went back another trip and had to park it was almost impossible. The parking at the resort was tough if late at night. The BBQ's were great, we bought a bunch of food from Costco and cooked most of our meals. We had a two bedroom unit, very private when travelling with two couples:)

  • Stayed: October 2012, traveled as a couple
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2  Thank Elaine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2013

we booked a 1 bedroom and when all 4 of us arrived we were told we booked a studio. However,we booked a 1 bedroom and are reservation clearly states this! We were told that one would open up Monday two days after we arrived and we could upgrade. Consequently, this never happened and we were told by RANDY the Manager we could go to Wal-Mart and buy a blow up mattress. We could not believe the comments and rude service the Hotel gave us.

We were lied to by so many people at the Hotel that we recorded all the conversations and posted it on YOU TUBE. Type in Hilton Grand Vacation lies and will pull up to watch.

They never even called back and let us know if a one bedroom opened up.......

They did dump off a inflatable pool device at our room that was dirty and looked like they found it in a storage facility.

We will never stay at this place again !!!!! STAY AWAY!!!!!!

Room Tip: run away!!!!!!!!!
  • Stayed: March 2013, traveled with family
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11  Thank bigmoneyman3636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, General Manager at Hilton Grand Vacations at Tuscany Village, responded to this reviewResponded March 25, 2013

Thank you for your feedback. We apologize for any confusion regarding your reservation and are thankful we had the opportunity to satisfactorily resolve the issue with you when we followed up with you directly in early March in response to one of our own internal surveys.

Peter M. Merrill
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Grand Vacations at Tuscany Village

Address: 8122 Arrezzo Way, Orlando, FL 32821-6849
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Orlando
#35 Business Hotel in Orlando
#40 Romantic Hotel in Orlando
Price Range: $135 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Grand Vacations at Tuscany Village 3.5*
Number of rooms: 720
Official Description (provided by the hotel):
A beautiful family resort, Hilton Grand Vacations at Tuscany Village is just minutes to Orlando's world famous attractions including Walt Disney World(R), Universal Orlando(R), SeaWorld(R) Orlando, Aquatica(R) and is adjacent to Orlando Premium Outlets(R) - Vineland Ave. Guests of Hilton Grand Vacations at Tuscany Village enjoy a remarkable family vacation experience from the elegantly appointed studios, one and two bedroom suites to the abundant resort activities. Hotel views include fabulous swimming pools, water features and a bird's eye view of the lush 34-acre resort grounds inspired by the beauty and ambiance of Tuscany. ... more   less 
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Also Known As:
Hilton Grand Vacations Suites On International Drive Hotel Orlando
Hilton Grand Vacations Club Orlando
Hilton Orlando
Hilton Grand Vacations Club International Drive
Hilton Grand Vacation Club Orlando
Orlando Hilton
Hilton Grand Vacation Club International Drive

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