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“Gutted!”

Margaritaville Orlando
Ranked #484 of 4,060 Restaurants in Orlando
Price range: $10 - $20
Cuisines: American, Seafood, Bar, Grill
More restaurant details
Restaurant details
Good for: Large groups, Bar scene, Families with children
Dining options: Lunch, Breakfast, Dinner, Late Night, Outdoor Seating, Reservations, Takeout
Dining style: Casual Dining
Neighborhood: Florida Center
Cross street: Universal Blvd / Hollywood Way
Transit: A large number of local hotels offer free shuttle service to and from Universal Orlando. Please check with where you are staying for further information.
Description: Escape to Jimmy Buffett's Margaritaville, right in the center of Universal Orlando CityWalk. From a volcano flowing with margaritas to suspended airplanes, Margaritaville is more than a restaurant; it's a state of mind. Margaritaville has everything you need to have a good time: great island-inspired food, four unique bars, live music and two levels of outdoor seating overlooking CityWalk. Chill out with a margarita on the Porch of Indecision or dip your toes in the sand at the Lone Palm Airport.
Reviewed September 2, 2013

We have travelled to Florida on several occasions and always make a point of visiting Margaritaville! Fantastic views inside and live music - Great. However this year we were soo disappointed. The menu had changed from the last time we visited and it was so minimal. Disappointing to say the least to start, however kept thinking positive! Then the drinks came, and clearly the waitress has never been shown how to serve drinks. Literally hanging over some of the party passing drinks. It would of been more appropriate for her to walk round to the other side of the table, however she seemed to be too busy in training a younger guy up to notice what she was actually doing.. Still thinking positive and then our food came. None of us had anything exciting. 7 Burgers.. Simple.. Obviously not as even they came out wrong. We were just so gutted we never went back during our long stay, and we usually make a point of visiting a few times. Menu not great, service not superb either - Yet you're paying for excellence.. Will need to think about trying it again next year.

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Thank Megan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtneyGuestService, Guest Relations Manager at Margaritaville Orlando, responded to this reviewResponded September 4, 2013

Layla M - We are very sorry this was the most recent visit you had with us. We want to continue to be your favorite place in town for food, service, drinks and fun, so your comments will be shared with the team and taken very serious.

Margaritaville Management Team

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2,576 - 2,580 of 3,760 reviews

Reviewed September 2, 2013

We found nothing redeeming about this restaurant. We were a party of 7 with children. The mac and cheese was Kraft. The salad was typical and unremarkable. The grilled vegetables were still raw. The service was also quite slow though 4 of the 7 meals were for kids and they were NOT busy. I surely hope the Buffett clan doesn't eat here regularly as they would surely be embarrassed by the food and service that bears their name. (Are they paying attention?)

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Thank FloridaFamilyofFive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtneyGuestService, Guest Relations Manager at Margaritaville Orlando, responded to this reviewResponded September 4, 2013

FloridaFamilyofFive - We are paying attention and it is very upsetting to hear this was your recent experience We sincerely apologize. All of the issues you describe here do not meet our high standards and will be addressed.

Margaritaville Management Team

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Reviewed September 2, 2013

Managing Expectations and some planning. The atmosphere is fun and entertaining.
Food was above average. Went with another couple and did the combo Dine with the mini Golf.
With this the menu is limited, but had enough of a choice to satisfy our appetite. With this deal the price was right, Had the Cheese Burger in Paradise, Wife had the jerk chicken. both were plenty and prepared as ordered. Service was very good our wait tress was attentive and very interactive. Now depending when you go, This place can get packed and the wait could potentially be long, but since we try and plan many we had called not for reservations but priority seating. Basically next available. Went later on a Sunday night during labor Day weekend after 7:00 Good and Bad in that seating opened up but past Happy Hour. So it is a fun place and provides good food at for the combo pack we felt a very good deal.

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Thank SurferDan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtneyGuestService, Guest Relations Manager at Margaritaville Orlando, responded to this reviewResponded September 4, 2013

SurferDan1 - Thank you for dining with us before mini golf! We are happy you and your wife enjoyed your meals and our friendly service. We also appreciate you coming back to see us a few days later and we hope to see you again very soon.

Margaritaville Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2013

My wife has Celiac's disease and was so pleased with the great menu options. We had the gluten free chips, salsa and guacamole, it was great as an appetizer. The rest of our food was really good as well. Love that it is right at the exit of Islands of Adventure. We had a full day of fun then a great meal!!!

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Thank Anj1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtneyGuestService, Guest Relations Manager at Margaritaville Orlando, responded to this reviewResponded September 3, 2013

Anj1963 - We are so happy you enjoyed a tasty meal with us after a long day in the parks. It is nice to hear how much you appreciated our gluten free options too. Thank you for dining with us!

Margaritaville Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2013

Went here twice with family while staying at Hard Rock Hotel. We love the fun atmosphere and the live music. The food is really just above-average, pub-type food but the feel of the place makes it very enjoyable. Entertainers on stilts who dance and make balloon animals. Great specialty margaritas. Pleasant waiters/waitresses. Convenient location (walking distance) for anyone staying at the Universal Hotels. On one visit I mentioned that I really didn’t enjoy the shrimp I ordered and they gave me a full credit on the bill without question. The music is loud, so don’t go if you are trying to have a deep conversation or want to talk among a large group of people. The prices are high and I would never go in my own neighborhood but we always go when we are in Universal and it’s always a positive experience.

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1  Thank Craig L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtneyGuestService, Guest Relations Manager at Margaritaville Orlando, responded to this reviewResponded September 1, 2013

Craig L – Thank you for visiting us twice during your stay at Universal. We are very happy you and your family had so much fun with us and enjoyed our service and convenient location. All of your comments will be shared with the team. We hope to see you the next time you're in town!

Margaritaville Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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