My wife and I went to Cattleman's for our anniversary...what a horrible mistake! We live in Orlando, and eat out often, so we wanted to try a new restaurant, and found Cattleman's. We walked in and immediately enjoyed the scenery and style of the place. However, that's pretty much all that was good. Our server seemed like she didn't want to be at work, and was hardly looking at us when speaking. She also didn't mention any of the daily specials (we heard about the specials from another server who was informing other patrons about them.) Throughout the visit, our server was barely around, leaving us with empty glasses a few times, (she also didn't take our drink orders until about 5 minutes after we sat down. She came over and said, "I'll be back to get your drink order" then left for a few minutes.) If we needed something, we couldn't get it in a decent amount of time, because she was MIA. We ordered our meals, and my steak was over-cooked. The fries and the mashed-potatoes on her plate were cold and a VERY small portion (an ice-cream scoop serving). After we were done eating, (again, the drinks were not refilled for a while), I asked for a box, eventually it came. We sat at the table for a little more than 20 minutes after finishing the meals, and had no service. We finally got the bill, and a box. Our server didn't even pick up the check when we were ready to pay, another worker who happened to walk by and see it said, "Is that ready to go?" Which I said yes, and he was gracious enough to take it. This was probably the worst experience I've had at a restaurant in my life, and it also happened to be the most expensive meal I've paid for in my life. This was definitely not worth the money nor time spent (over two hours in total). I'm very disappointed in this whole thing. I contacted the manager (Bill Brown) of Cattleman's after this experience, and he emailed me back asking to call him. After I called him, he said that he wanted to send me a gift card to have us back there. After waiting two months, the gift card never came. I contacted him a few times about it, but he just ignored me. This event happened in March, it is now the end of June, and I have yet to receive a gift card or even get a response from Bill Brown. I contacted the BBB about this, and he didn't respond to them either. I will be contacting the Florida Department of Business and Professional Regulation as well, and will be writing reviews on other websites so people don't make the same mistake as we did. I didn't expect anything from the manager after writing him, but he offered the gift card to us, then he lies and ignores me. Work performance trickles down from the top, and it shows at Cattleman's.
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