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“FUN HOTEL”

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Universal's Cabana Bay Beach Resort
Ranked #60 of 338 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Northville, Michigan
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“FUN HOTEL”
Reviewed April 23, 2014

Really loved this hotel, lot of fun, wonderful touches. The staff were all very friendly and helpful, room was super clean, check in was a breeze. The pool was fantastic, loved the DJ on the weekends. We never had a problem getting a shuttle either to or from the parks. It'll be interesting once the regular rooms open, hopefully they'll keep the shuttles on track because it was nice to know there would always be one waiting . Friendliest Starbucks staff I've ever had wait on me too. The only complain would be that the sheets could have been a little higher quality. Liked having the extra sink in the bathroom for the suite room too, plus the kitchenette. Really enjoyed our stay here, big thanks to all the staff - from the front desk, doormen, to the lifeguards, bartenders, game room, all get an A+ from us!

Room Tip: We stayed on the non pool side, I think it was a little quieter.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank cindylouwho1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this review, May 1, 2014
Thank you for your great feedback! We love hearing that you enjoyed our rooms, pool and our awesome DJ. Our staff will be thrilled to hear that you took the time to acknowledge their efforts. Can’t wait to have you back at Cabana Bay!

Have a swell day,

Universal’s Cabana Bay Beach Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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12,582 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,875)
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English first
Detroit, Michigan
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 23, 2014

Good:
-Beautiful and new
-Kids loved the arcade, bowling alley, outdoor ping pong, pool and outdoor movie on the grass
-Room size comfortable for a family of four.
-Not very crowded since the entire resort is not open yet.
-Lots of chairs/umbrellas to choose from
-Overall had a really nice time

Bad:
-There are no organized poolside games for the kids like the other resorts have. At other resorts we have stayed at there have been DJs and kids clubs that keep the kids busy by the pool so the parents can relax and enjoy their stay too. Many kids were hanging on their parents at the pool. Only allowed to play with beach balls in the pool. No other toys allowed.

-Tiny little garbage in the kitchenette with no bag. We had to take our garbage out ourselves and dump it in the dumpster.

-Landscaping around our building did not allow for easy access to our room. Many people, including us, cut through the bushes instead of walking the long way around the landscaping to reach their room.

-Hot tub is very small. Fits 8 people. After a long day at the park you want to rest your body in the hot tub. Hundreds of people stay on this side of the resort and it only fits 8?

-Food court is way overpriced. It's not necessary to gouge your patrons on food.

-Returning on the Cabana Bay bus from Universal was disorganized. Although there were ropes up for a line everyone skipped the ropes and pushed their way to the front.

-There was no ramp to go up with our luggage cart. Had to jump the curb.

-There are no soft blankets on the beds. Just a sheet and a very thin waffle 'blanket' which is like a thicker sheet. Pretty uncomfortable.

-When we checked in the girl at the front desk was in no hurry to help us. Even though there was a long line she was chatting and making funny faces with a baby while we all stood there and watched. Front desk needs to be efficient and move with a sense of urgency to get tired people who have traveled a long way get checked into their rooms.

Room Tip: 1st floor is a must. I couldn't imagine having to deal with stairs or an elevator after being...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank crr1312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this review, May 1, 2014
Thank you for choosing to stay with us on your visit to Orlando. We are excited to hear you like the facilities at the resort. We also appreciate valuable feedback such as yours. We are in the process of addressing some of your concerns such as providing larger trash cans in the kitchenette, adding additional walkways between guestrooms and the pool and parking areas, as well as providing additional curb cuts for bell carts and luggage to brought to guestrooms easier. We will continue to train our staff to help w/ efficiency and organizational opportunities throughout the resort. We hope to see you in the future.

Thank you again,

Universal’s Cabana Bay Beach Resort Management
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Spalding, United Kingdom
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 23, 2014

Just returned from a 10 day stay at Cabana Bay.

Hotel was very clean (has only been opened recently), pool was very good children enjoyed, big screen tv was enjoyed by the children, DJ was very good and fun. We have 4 children so are use to noise. If you are after a quiet time by the pool then this isnt the place for you.

There was a $10 charge per day for parking at the hotel, i have never been charged parking at any previous hotels i have stayed at.

Access for strollers (push chairs in the UK) & for disabled people isnt very good. Doors are very stiff to open and have no button to open automatically. We stayed in the Thunderbird block and to get to the lift if you were disabled would mean going out of one gate round the corner and back in another gate.

The rooms are very cramped for 6 people. They are sold as sleeping 6 but once 6 are in the room there is very little room. There is also little storage for clothing. We had 4 drawers and 6 hangers in a small storage area. Beds were very comfortable.

Food court was okay but not really suitable for a long term stay. With no facilities in the room except for a microwave we found ourselves travelling out every night.

The maid did like to knock on our door early every single morning, which did start to annoy.

All in all, not a bad place to stay. I think that with a little refinement it could improve dramatically.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank robbell5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 23, 2014 via mobile

We arrived at the Cabana Bay on a Thursday and of course just like other reviews our room was not ready yet. I finally checked back around 4:30 (I was told I would get a text message when my room was ready and I did get it but received it upon unpacking my room)and the room was finally ready. In my opinion if check in is at a certain time then the room should be ready then. Most people have driven long distances and are just ready to be out of the car and in their room. Room was very clean and retro looking. Liked that the toilet was separate from the sink and shower. Pool area was very clean and nice. Wish they had more than one hot tub as it stayed crowded all the time. In the afternoons they had a "DJ" party at the pool playing music my daughter loved. All in all great atmosphere. We had no problems with noise as some other reviewers had. We were on the top floor of the the Starlight building. Bayliner Diner was average but kinda pricey. Breakfast was the best part there. Bowling was a lot of fun but at $20 a person for one hour is pretty pricey. Wish they offered a family rate of some sort. 2 hours of bowling cost us $120. Some hidden things you aren't told about....it's $10 a day to park your car on site and they place a $100 hold per day of your stay on your credit card for "incidentals" and they place the hold right away. This should be made very clear when booking because a lot of families are just affording this Disney/universal vacation and will have a large hold placed on their card and may not have that space or may need the money to spend. You have a credit card on file so I don't understand the immediate $100/day hold.

All in all great experience. Shuttles were very timely to the park. Clean rooms. Probably would stay again.
Daughter loved it.

Stayed April 2014
Helpful?
3 Thank Buttercks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this review, May 1, 2014
Thank you for the great feedback. We apologize for the delay at check in, however are happy to hear you enjoyed the rest of your stay. You are correct that we do place a hold of $100 per day on your credit/debit card upon check in, however this is only if you elect to have charging privileges back to your room. If you choose not be able to charge back to your room using your room keys we will not place any hold on your credit/debit card.

Again we appreciate you choosing to stay with us and look forward to seeing you in the future.

Sincerely,

Universal’s Cabana Bay Beach Resort Management
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Minnesota City, Minnesota
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 23, 2014

I was reading a few reviews before I took my vacation in this hotel,and I was a little nervous....WAS I WRONG!!!! The place was wonderful,the rooms nice,clean,and big,workers nice and helpful,the whole place was a great safe,beautiful paradise !

Room Tip: Pool court was the best!
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank travelerMama2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this review, May 1, 2014
We’re thrilled that you found our resort to be a paradise! Thank you so much for taking the time to provide us with your feedback. We look forward to your future visits with us.

Have a swell day!

Universal’s Cabana Bay Beach Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Jefferson, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 22, 2014 via mobile

Checked in April 15 stayed 6 days room was new and nice , property feels very safe with secure lot and security , beds were good even pullout couch was not bad , but the housekeeping brings this resort from 4 star till 2 star , day 2 no service at all gone all day , day 3 called no service again went to dinner came back they made beds , no towels ,no shampoo,no vacuuming , left dirty after day 3 we cleaned ourselves , most disappointing this was upon check out front desk didn't seem to care a bit about our experience , with better management could be a great place

Stayed April 2014, traveled with family
Helpful?
5 Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 21, 2014

I come to the Orlando, FLA Disney/Universal area with my family at least twice yearly. We have stayed in most hotels in the area including the 3 hotels in the Universal park and never had such a bad experience. Poor rooms, no restaurants, disgusting "food court" area (we all got sick every time we ate there), they make your beds, but leave the floors and carpets all dirty. For some reason their room keys can't seem to work. Multiple times came back from the parks and couldn't enter the parking or the rooms. They had to prepare new room keys several times for us while staying there. It was like checking in multiple times during the same stay.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
19 Thank J_LeonPMR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Universal's C, Manager at Universal's Cabana Bay Beach Resort, responded to this review, April 22, 2014
Dear Valued Guest:

Thank you for taking the time to share your honest feedback with us. We apologize for the inconveniences you experienced at our property. We would like the opportunity to discuss the details of your experience further.

Please contact us at customerservice@cabanabayorlando.com with the best method to contact you. We look forward to touching base with you soon.

Sincerely,

Universal's Cabana Bay Beach Resort Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Universal's Cabana Bay Beach Resort

Property: Universal's Cabana Bay Beach Resort
Address: 6550 Adventure Way, Orlando, FL 32819-7610
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 338 Hotels in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Universal's Cabana Bay Beach Resort 3*
Number of rooms: 1800
Official Description (provided by the hotel):
Enjoy this vibrant, retro-style hotel with family suites, standard rooms and stellar recreation from a cool lazy river and pools to bowling and more. Located on-site at Universal Orlando Resort, Universal's Cabana Bay Beach Resort is in the heart of the excitement at Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Take advantage of Early Park Admission one hour before the theme park opens and more! (valid theme park admission required.) ... more   less 
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