Very pleased with our stay. The staff was friendly & accommodating. Easily arranged transport from the airport. Our room was spacious & comfortable. Breakfast was plentiful and tasty. Our only complaint was due to noisy guests above us. We will definitely stay here again. More
Booking.com
Booking.com
Booking.com
Expensive, mediocre hotel conveniently situated near Florida International Airport.
Hotel room is not light and airy. Dark and outdated with a "welcoming" full dishwasher with the previous guest's crockery inside...nice :( Called reception where I was told that they will deal with this in the morning - never heard from management since?
Breakfast was really shoddy with a badly cooked hot selection and poor quality cold selection. One word - DOWN MARKET! Breakfast staff are unprofessional and rude.
Rather pay more for better quality. Never again!!!
Dear Traveldelightbb,
Thank you for taking the time to share your recent stay. I wanted to personally apologize to you as this falls well below our expectations and have shared your feedback with our F&B and housekeeping departments to ensure this is an isolated incident. If you'd like to discuss this further do not hesitate to reach out to me directly. Again please accept my sincerest apologies and I hope to have the opportunity to re instill your faith in our brand.
Stanley Etienne
Guest Service Manager
407 857 5791
We ended up being able to leave for our Christmas trip to Disney a day early. Instead of attempting to change our reservation, I found Homewood Suites and thought we should give them a try. It was an excellent choice! We came in late due to Ubering from SFB and was greeted with a smile. Our room/suite was immaculate. Plenty of amenities for the four of us. Our bed slept very nice, while my daughters said the pull out couch was pretty rough...but aren't they all? Breakfast the next morning was complimentary and tasty at that. There was a various assortment of cereal, fruits and juices. Warm selections were scrambled eggs and sausage links. Waffles were even there and a Mickey Mouse waffle maker to boot! We utilized their airport shuttle (the driver was amazing!) to MCO to catch the Magical Express. All in all a great stay!! If ever in the area again and need a place to stay close to MCO, Homewood Suites will be our home!
Dear Mandy S,
Thank you for taking the time to share your mot recent experience. Despite us being a last second addition to your trip I am happy to hear we were an excellent addition. We hope to host you again the next time you're in the area and hope you enjoyed the rest of your vacation!
Stanley Etienne
Guest Service Manager
407 857 5791
Shuttle Driver Tyler was excellent in common courtesy. Tyler was extremely helpful with recommending nice dining locations and was on time when we were scheduled to be picked up. The hotel staff were nice as well.
Dear proffik,
Thank you for taking the time to share your recent stay. I am delighted to hear you enjoyed you enjoyed our staff especially Tyler who assisted with his great knowledge of the area. We hope to have the opportunity to host you again in the future. Safe travels!
Stanley Etienne
Guest Service Manager
407 857 5791
Stayed here due to its location (early flight) and we like the brand. Everything was good, although it looked like they didn't sweep or vacuum under our kitchen table when we arrived, but it was done on our second day. Pool area also could have used a cleanup, but i blame the guests that made the unnecessary mess more than the hotel staff. These were minor inconveniences and stay was very good overall. Would stay here again. Lots of restaurants handy too.
Dear OriginalShoon,
Thank you for taking the time to share your recent stay. Though it was a short stay I am delighted to hear you enjoyed your time here. I will review your feedback with housekeeping to ensure we provide a more consistent experience to our guests. We hope to have the opportunity to host you again in the future. Safe travels!
Stanley Etienne
Guest Service Manager
407 857 5791
Good price on a great locaton to airpoirt. Don't look further, just book this one. Didn't have that typical airport feel to it. Great resturants in walking distance, It is a well run property with clean rooms and a kind & attentive staff.
Dear SpringHill10,
Thank you for taking the time to share your recent stay. It's awesome to hear you enjoyed everything from our spacious accommodations/ friendly staff to our convenient location. We hope to host you again the next time you stop in the MCO area!
Stanley Etienne
Guest Service Manager
407 857 5791
