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“Average to disappointing”

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Homewood Suites by Hilton Orlando Airport
Ranked #9 of 337 Hotels in Orlando
Certificate of Excellence
Orlando, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Average to disappointing”
Reviewed November 8, 2013

Overall an average to disappointing 4 night stay. Check in was very effective and friendly.Front desk staff was friendly and helpful for the whole stay. Restaurant staff on the other hand was awful. Unfriendly and inefficient. Quality of breakfast was more than disappointing. They ran out of food items several times. China and silver was dirty. Food was greasy and dry. Orange juice tasted like chlorine. Tables were never wiped. Overall very disappointing breakfast offerings. My husband and I wanted to try the hotel as we visit Orlando several times a year. We will not return.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Heladodetuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara_GSM_HW, Guest Relations Manager at Homewood Suites by Hilton Orlando Airport, responded to this review, January 11, 2014
I wanted to personally thank you for taking the time to tell us about your stay! I am happy to hear that your check-in and interaction with the front desk staff was friendly and helpful. However, I apologize that your experience with the restaurant was not as great. We strive for 100% guest satisfaction and I am sorry that you did not experience that. I have brought your concerns to the staff and I can assure you that we work more diligently to make sure your next experience with us is an exceptional one. I hope you will come back and visit us again in the future. Safe travels!

Tara Morris
Guest Service Manager
tara.morris@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (120)
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English first
Miami, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 8, 2013

Very nice stay - hotel was brand new, staff tried extra hard to make sure we were comfortbale. Complimentary breakfast offered two types of eggs (a rarity) though wish there had been more choices to eat. But still, complimentary so not a big deal. Shuttle from airport is efficient and friendly.

  • Stayed November 2013, traveled on business
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Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Elizbeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara_AGM_HW, Manager at Homewood Suites by Hilton Orlando Airport, responded to this review, February 27, 2017
Thank you for taking the time to share your feedback. Safe travels!

Tara Morris
Assistant General Manager
407-857-5791
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 7, 2013

After an exhausting week at the parks with my husband and 2 children we needed a place to stay before our early morning flight back to the West Coast...Homewood was just what we needed.

We arrived late on a Saturday night and it was all we could do to get to our room so we could get organized for the next day. Room was great, with plenty of space for all of us. My husband even found the energy to coral the kids into showering that night to make the morning smoother. Slept great and went down to breakfast. What a perk! For our family of 4 we'd have spent at least $50 on breakfast nearby or certainly at the airport and there is little chance it would have been as good.

Free shuttle to the airport was quick and easy, driver was helpful and courteous. Was it the Ritz? No. But it was EXACTLY what we needed!

  • Stayed October 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Jenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara_AGM_HW, Manager at Homewood Suites by Hilton Orlando Airport, responded to this review, February 27, 2017
Thank you for taking the time to share your feedback. Safe travels!

Tara Morris
Assistant General Manager
407-857-5791
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 7, 2013

We were on a college visit for our son to Full Sail University and this was a PERFECT hotel choice!

The hotel is so clean and brand new. We stayed in a 2 bed/ 2 bath suite. It was HUGE! Fully equipped kitchenette. TVs in every room. Wonderful linens and super comfy beds!

Breakfast, choices varied slightly each day, was more than enough. MYO waffles, french toast sticks, various egg dishes, grits, oatmeal, cereals, fruits, various bread items, juices, etc. Also, I've never heard of this before, but FREE dinner and wine/beer is served nightly Mon-Thurs! I've had free cocktail receptions but never meals as well!?! A variety of complimentary coffee and teas are avaialbel in the lobby all day.

The pool area and firepit were wonderful. My husband and I shared a late night cocktail next to the firepit on a cool evening. That was a great way to wind down at the end of a busy day. He also made use of the exercise facilities each day. Their equipment is excellent.

We made use of the business center to print out some directions to local attractions. We also used it to print our boarding passes. It was so nice to have the airport within 2 minutes of the hotel. It made for a very easy departure on our last day.

There are plenty of dining options within walking distance. Plus the hotel is right off of a major roadway that has every kind of shop on it. Our first night we quickly made a trip to a local store to pick up some groceries and items we had forgotten to pack.

Our ONLY complaint, which we mentioned to the front desk, was with the housekeeping. The coffee packets (a necessity for my husband), dishwashing detergent, and tolietries were not replaced daily. I did get additional coffee from the front desk the second day. By the third day he just ended up getting coffee downstairs instead of having the convenience of making it in the room.

Room Tip: 2 bedroom / 2 bath suites are HUGE and worth it!
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BPShelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara_AGM_HW, Manager at Homewood Suites by Hilton Orlando Airport, responded to this review, February 27, 2017
Thank you for taking the time to share your feedback. Safe travels!

Tara Morris
Assistant General Manager
407-857-5791
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 4, 2013

excellent hotel.....area is just begin developed, so this hotel is fairly new.....family stayed in a two bedroom suite, and were surprised at the size for the value, hats off to Homewood Suites (Hilton) for this over the top value priced hotel. shuttle service was a tad slow from the airport to hotel but in the morning right on time. I would definitely stay there again. five stars all the way

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara_AGM_HW, Manager at Homewood Suites by Hilton Orlando Airport, responded to this review, February 27, 2017
Thank you for taking the time to share your feedback. Safe travels!

Tara Morris
Assistant General Manager
407-857-5791
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 2, 2013

We stayed 2 days prior to our cruise and 5 days after. Complimentary shuttle service,especially Lisa, is a definite plus. All hotel staff were friendly and wanted to know how we enjoyed ourselves. I would definitely recommend. Clean,new, good location. They even arranged shuttle to cruise port and it was much cheaper than going through cruise line. We LOVED it here!!! For people that eat normal, breakfast is great. Eggs, potatoes, bacon or sausage, toast, bagels, muffins.....what more can you ask .

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Desi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara_AGM_HW, Manager at Homewood Suites by Hilton Orlando Airport, responded to this review, February 27, 2017
Thank you for taking the time to share your feedback. Safe travels!

Tara Morris
Assistant General Manager
407-857-5791
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
1 review
Reviewed November 1, 2013

This hotel was the best decision my fiance and I ever made when traveling. From the moment we walked in the lobby, we were greeted by the friendly staff. The hotel is in great condition and beautifully decorated. We have never encountered a hotel where everyone was so friendly and accommodating.The person cleaning the lobby even took the time to say hello. While we were enjoying the pool and fire pit outside, we were greeted by a delightful manager (Tara) asking about our traveling plans. She answered questions about what we could do that was off the beaten path in Orlando. She had many ideas and we took her suggetions. During our departure, our shuttle driver (Tyler) was light hearted during our ride to the airport. I feel like we found our new home when travelling to the Orlando area. Fantastic hotel for any traveller.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gatorgirl_win1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara_AGM_HW, Manager at Homewood Suites by Hilton Orlando Airport, responded to this review, February 27, 2017
Thank you for taking the time to share your feedback. Safe travels!

Tara Morris
Assistant General Manager
407-857-5791
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Orlando Airport

Property: Homewood Suites by Hilton Orlando Airport
Address: 5425 Gateway Village Cir, Orlando, FL 32812-4004
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 337 Hotels in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Orlando Airport 3*
Number of rooms: 130
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