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“Awesome Property - Shuttle Bus was Disapointing”

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Homewood Suites by Hilton Orlando Airport
Ranked #7 of 341 Hotels in Orlando
Certificate of Excellence
Reviewed September 23, 2013

After 7 nights in various Florida Hilton hotels, this was the best room design of them all. I prefer the new open style of the room without interior doors, the space is more livable. The older design separated the bedroom by a door.

Clean and comfortable. No noises from inside or outside the hotel, perfect night sleep.

My only complaint was the airport shuttle. I signed up for the 5AM departure but it didn’t leave until 5:15AM as they were waiting for other guests.

Both wired and wireless internet. Wired was weak with 0.86 Mbps down and 1.12 Mbps up.

Water pressure was fine.

Kitchen table / desk does not have desk height power outlets. Two are found below at the normal wall height. This is design mistake as outlets should be at table level.

Bedside there are lamps and each lamp has an outlet. Same for the sofa table lamps. This is a wonderful design!

I really appreciate the room artwork was Orlando based. So many hotels just use stock random artwork - I really appreciate the local flavor.

  • Stayed: August 2013, traveled on business
    • Value
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1  Thank StarTraveler88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara_AGM_HW, Manager at Homewood Suites by Hilton Orlando Airport, responded to this reviewResponded February 27, 2017

Thank you for taking the time to share your feedback. Safe travels!

Tara Morris
Assistant General Manager
407-857-5791

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,066 - 1,072 of 1,228 reviews

Reviewed September 23, 2013

I have traveled around the country staying in some fleabag motels, five star hotels and everything in between. This property is one of the finest I have stayed in ever. The accomodations were superb and the staff was excellent. On top of that, they even feed you dinner!! I would definitely stay here again and book directly through their sales office!!!

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara_AGM_HW, Manager at Homewood Suites by Hilton Orlando Airport, responded to this reviewResponded February 27, 2017

Thank you for taking the time to share your feedback. Safe travels!

Tara Morris
Assistant General Manager
407-857-5791

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

this is the first time I stayed at this hotel. It was elegant beautiful and the service was tremendous. I was able to book the room at a great price and I would recommend calling the hotel directly. the front desk desk personnel was phenomenal

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
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1  Thank santiaal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara_GSM_HW, Front Office Manager at Homewood Suites by Hilton Orlando Airport, responded to this reviewResponded September 22, 2013

Thank you for taking the time to write a review about your stay with us! We are happy to hear that your accommodations and service left you feeling positive about your recent stay with us.Your comments have been communicated to all our associates and posted in our bulletin board as a reminder of how much we can impact our guests in a positive way and a job well done. If your travel plans ever bring you back to Orlando, we would love to have you here again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2013 via mobile

I love this Homewood! Very new, and in a great
Location with several restaurants within walking
Distance. Good breakfast, and they offer dinner
Mon-Thurs, both free.
The staff is very friendly. The rooms are like having
Your own apartment!
Two shuttles available with great staff.
Again, these are the reasons this location
Is rated #1. They are the best.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank GenoG16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara_GSM_HW, Front Office Manager at Homewood Suites by Hilton Orlando Airport, responded to this reviewResponded September 21, 2013

I would like to thank you on behalf of my team at the Homewood Suites Orlando Airport for your kind comments on our performance and your experience on your stay.

We know that when traveling our guests have many options to choose from and we value and deeply appreciate your loyalty and support. Your comments have been communicated to all our associates and posted in our bulletin board as a reminder of how much we can impact our guests in a positive way and a job well done.

Every single employee of this hotel prides themselves in the quality of their work striving for 100% guest satisfaction to exceed our guests and their families’ expectations every day. We are looking forward to seeing you, family and friends again to provide you with an outstanding level of service.

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Reviewed September 20, 2013

Having stayed at quite a few homewood properties, I found
that this one had little niggles, that although didnt ruin the
stay, certainly detracted from the experience. The one bedroom
Suite was fine apart from every door squeaking when you shut
It .Not good if your partner is sleeping and you need to access
the toilet! We were woken at 0500 by people exiting the property
through the emergency exit next to our room and slamming
the door. The food was good but could have been warmer and
they seem to have cut back on the "extras", ie bread/soup with
the evening meal that we received at other homewood suites.
the evening meal.

Room Tip: Dont accept a room near an exit unless you want to be woken up at 0500 with patrons leaving for wor...
See more room tips
  • Stayed: September 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
4  Thank HawaiiFranUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara_AGM_HW, Manager at Homewood Suites by Hilton Orlando Airport, responded to this reviewResponded February 27, 2017

Thank you for taking the time to share your feedback. Safe travels!

Tara Morris
Assistant General Manager
407-857-5791

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2013

We stayed here after our flight into Orlando arrived at 12:30am. Patricia was great. She was very informative and check in was a breeze. Hotel rooms was nice. The breakfast was just ok. Orange juice and apple juice was watered down but the breakfast was free. I would recommend as well as stay again.

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank D1mndal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara_AGM_HW, Manager at Homewood Suites by Hilton Orlando Airport, responded to this reviewResponded February 27, 2017

Thank you for taking the time to share your feedback. Safe travels!

Tara Morris
Assistant General Manager
407-857-5791

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2013

Everything about our stay was great. The room itself - room(s) actually - were such a delightful change from the standard crowded hotel room. We had a kitchenette (complete with plates, cups, dishwasher, etc.) a kitchen table, a small living room-type area with flat screen TV, a lovely bedroom (also with flat-screen TV) and a beautiful bathroom with separate vanity area. Could have stayed there indefinitely - was a great experience. I will say the breakfast leaves a little to be desired, but it's free, so can't complain! Had delicious coffee!! Staff was very accommodating and check in/out went off without a hitch. Free shuttle to the airport. Will definitely return, and look forward to it!

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank Traveler W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara_AGM_HW, Manager at Homewood Suites by Hilton Orlando Airport, responded to this reviewResponded February 27, 2017

Thank you for taking the time to share your feedback. Safe travels!

Tara Morris
Assistant General Manager
407-857-5791

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Orlando Airport

Address: 5425 Gateway Village Cir, Orlando, FL 32812-4004
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 341 Hotels in Orlando
Price Range: $143 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Orlando Airport 3*
Number of rooms: 130
Reservation Options:
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