Was looking forward to an interesting experience, and while the product was good, the method and atmosphere was sorely lacking. First impressions were of a cheaply put together operation. Bulky wooden picnic tables inside cluttered with childish games and play toys. One patio dining set placed awkwardly on the side. Set up made no sense. The room was large but could not seat many people comfortably. Walls were painted in a beachy, cape cod color palatte which was adorable. Too bad they didn't follow up with the style throughout the decor. Floor was a sand colored concrete which would be ok with the right design but right now it is stark and slightly dirty looking. No ambiance lighting to speak of. Some strings of $10 lights hung randomly in the front window area.
The service counter was a basic do it yourself counter top with no personality. Huge N2 tanks in the center of the work area that the counterman had to keep walking around. Everything was out in the open cluttered either on the counter or in plastic Rubbermaid containers on cheap wire shelves. Menus were large boards with items hand written on them in colored marker. Easy to read if not for the vast array of items listed. It would have been better if flavors were listed on boards and add-ins presented in a different manner, either on a sheet of paper at the counter in a decorative display case. This store needs a decorator, but that is not in the budget, the Owners need to take a drive to Cold Stone Creamery, Pinkberry, and Bahama Breeze to get a sense of how to get some much needed atmosphere.
The Counterman mixing the ice cream was friendly but seemed distracted by a personal discussion with a friend seated at the patio table. He did not seem to be organized as he kept walking back and forth, at one point completely disappearing from view to retrieve an item from the back room. Freezing and mixing the ice cream was quick and interesting but it seemed to take him a long time to put everything together. Also the way the product was handled seemed more home kitchen approach than store quality (see Cold Stone Creamery methods). Although very friendly the counterman was very casual to the point of unprofessional. I requested macadamia nuts mixins which were listed on the big board hanging above our heads and was informed that they never have them. He did offer sliced almonds which he informed us was the same thing. He also told us that normally their caramel and fudge were homemade, but they were out and so he was using store bought. While cashing us out he mistakenly gave us the wrong change, shorting us by $5. This did not appear to be on purpose, just a result of his distracted nature. He also included the words copyright and patent infringement when discussing the ice cream making process. He then proceeded to have a personal conversation with the friend while we sat opposite trying to enjoy our dessert. We felt uncomfortable and left promptly.
As experienced restaurant owners we know what works and what doesn't. The ice cream is a great product, and the method very unique. I very much enjoyed knowing exactly what was going into my serving. But the cluttered spaces, unprofessional personnel, and lack of atmosphere would definitely keep me from recommending this store to my friends.
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