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“Run down hotel with bad customer service”

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Wingate by Wyndham Orlando International Airport
Ranked #97 of 339 Hotels in Orlando
Certificate of Excellence
New York City, New York
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Run down hotel with bad customer service”
Reviewed December 4, 2013 via mobile

Hotel looks run down. Rooms old. Heat was not working in half the hotel the first night. Front desk said there is nothing they can do. We were sooo cold we all got sick the next day. Parking is slways full and we had to park at a restaurant and walk. The outside of the hotel smelled like raw sewage. At checkout the front deek agent Vanessa was so rude to us. She refused to give us a receipt or proof of our stay. Dont waste your money. You will be so disappointed. The free breakfast is not worth it. Hotel needs major renovation.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cherry90210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (76)
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English first
Rochester, New York
Level 6 Contributor
3,026 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 985 helpful votes
Reviewed December 2, 2013

We stayed at the Wingate by Wyndham hotel in Orlando this past week as we awaited boarding a cruise liner. It was a very nice hotel, clean and well-maintained. It is conveniently located in a clump of other hotels and restaurants so that getting around is very simple. It is located close by the airport, making to-and-from travel a matter of a short shuttle hop. They also have a convenient little mini-market located off their lobby, although it is limited primarily to small snacks and other convenience items. For anything else, there are shopping plazas located nearby that handle most other necessities.

The free breakfast at this hotel is more than sufficient, and should feed just about everyone in your family without missing a beat.

There was one dissatisfied customer while we were there...she had made her reservation through a discount website and did not receive the sleeping requirements they requested. That is pretty much par for the course, so be careful if you are arranging your own reservations.

Overall, this was a very nice hotel and I would gladly return.

Room Tip: They are all OK.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Larry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belle Vernon
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 24, 2013

It was clean and the staff was good. However the condition of the rooms was lacking. Wall paper was coming off in the bathroom in the suite. The shower head was broken and when asked to fix, was fixed but with the same problem. I asked the staff about this and they said it was on order. Really. The shower curtain could have been lowered. Too high. Water was splashing under to the floor outside. Slip and fall? Room 502.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
1 Thank Donald R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Orlando International Airport

Property: Wingate by Wyndham Orlando International Airport
Address: 5750 Hazeltine National Dr, Orlando, FL 32822-5022
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#107 Business Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wingate by Wyndham Orlando International Airport 3*
Number of rooms: 104
Official Description (provided by the hotel):
Located just 1.2 miles north of the Orlando International Airport (MCO) and SR 528 (Beachline Expressway), we are also near I-4, the Florida Turnpike putting you within minutes of the Orlando/Orange County Convention Center, Disney Theme Parks, Universal Studios, Sea World, Kennedy Space Center, and of course the Florida Beaches. Several nice dining options just across the street from hotel including; Bar Louie, Outback Steakhouse, Sonny's BBQ, Marlow's Tavern and Rock & Brew among others. Within walking distance to Epic Theater. ... more   less 
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Also Known As:
Wingate By Wyndham At Orlando International Airport Hotel Orlando
Wingate Orlando International Airport
Wyndham Orlando
Orlando Wyndham

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