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“Awesome hotel and staff”

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Holiday Inn Express Orlando Airport
Ranked #186 of 338 Hotels in Orlando
Florida
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Awesome hotel and staff”
Reviewed September 3, 2013

Checked in quickly. Very clean room, bar area, hallways bathrooms etc.
The Handle broke off tub, I called and maintenance was there in 2 minutes and replaced it in under 1 minute. Excellent customer service, from the bartender to the managers.
I left the next morning and after being gone for an hour realized I left my wedding ring on the nightstand. I called and spoke with H K Lee and he immediately took my name and sent someone up to look. He called me back, they found it and shipped it to me for free! Above and beyond what I expected. Most definitely will recommend and stay again!!!

Room Tip: My room was very quiet, I expected to get the normal noise from the hallways but did not hear a thin...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smithrob26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daphne C, General Manager at Holiday Inn Express Orlando Airport, responded to this review, November 30, 2013
Thank you for staying with us in Orlando. We look forward to having you as our guest again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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446 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
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English first
Hyderabad, India
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 30, 2013

We like this Holiday Inn Express Hotel. There was a real and friendly Guestservice. We enjoyed our short Trip there and also our Friends, who have been there too, did say, that it is a good Hotel. Standard Room was cosy and all was clean. Bathroom fully good. There was Breakfast buffet with good things and a tasty Choice of hot Beverages too.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SUNBEACHANDSEA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel M, Guest Relations Manager at Holiday Inn Express Orlando Airport, responded to this review, September 17, 2013
Thank you for taking the time out of your busy schedule. We really appreciate the wonderful comments you have posted and will share with our staff. Our hotel is very proud of its level of service, cleanliness and quality of its product. Your comments enable us to further improve our services and to surpass the very high standards our guests expect.
Once again many thanks for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level 6 Contributor
361 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed August 19, 2013

I stayed here for a short night before a flight out of MCO. Check-in was a breeze. Room was clean and comfortable, but could use more electrical outlets.

Airport shuttle was punctual and ready to go at 4:30am. I think it's run 24 hours a day with prior notice. Got me there in less than 10 minutes. Nice driver, very helpful.

I would stay here again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manilapacman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel M, Guest Relations Manager at Holiday Inn Express Orlando Airport, responded to this review, August 25, 2013
Thank you for taking the time to post a review of our property about your recent stay with us. We are pleased that you have noticed the cleanliness of our rooms. Our hotel is very proud of its level of service, cleanliness and quality of its product. We value your comments since they enable us to further improve our services and to surpass the very high standards our guests expect.
Once again many thanks for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rickmansworth, United Kingdom
Level 5 Contributor
91 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed August 18, 2013

only stayed 1 night pick up from airport quick, check in fast and friendly/room great space and comfy bed. bathroom big and clean with plenty of towels. breakfast the usual fair bread, bagels, cereal's juice ect. didn't use the pool. remember to book shuttle back to airport if need would stay again.

Room Tip: ring for shuttle to collect you
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank herts1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel M, Guest Relations Manager at Holiday Inn Express Orlando Airport, responded to this review, August 19, 2013
Thank you for taking the time out of your busy schedule. We really appreciate the wonderful comments you have posted and will share with our staff. Our hotel is very proud of its level of service, cleanliness and quality of its product. Your comments enable us to further improve our services and to surpass the very high standards our guests expect.
Once again many thanks for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Melbourne, Florida
Level 5 Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 31, 2013

We stayed there because we could leave our car while we were gone. It has a nice pool if the parents would watch all the kids a little better. They owned it. Pleasant people on staff but the décor was rather dull, small bathroom, lighting so low couldn't really see to read. This place needs a little updating but for one night and free parking, it is OK.

Room Tip: It is away from the highway so the noise level was nil.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorraine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Orlando Airport, responded to this review, August 16, 2013
Dear Lorraine S,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Level 4 Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 12, 2013

We stayed two nights at the Holiday Inn Express and chose this location because of it's proximity to a birthday party we were attending. It is very close to the airport but we were seldom even aware of it. Maggie at the front desk was just wonderful. When we arrived before check-in she had a room ready for us within 20 minutes and allowed an early check in so we could continue on to our party. The room was quite large with a nice sitting area and desk adjacent to the sleeping area. There was also a microwave and fridge.

The maid service wasn't as good. At 5:30 on the second day of our stay, the room still hadn't been cleaned, so my husband went to get fresh towels from the maid so we could shower after an afternoon at the pool. We told her to skip our room as we needed to get ready for the evening. All in all not a bad stay. It is a nice hotel for the money.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel M, Manager at Holiday Inn Express Orlando Airport, responded to this review, July 13, 2013
Thank you for taking the time out of your busy schedule. We appreciate your feedbacks on our property. We do apologize for not meeting your expectations and will take your feedback to ensure improvements are made. If there is anything we can do to make your next stay more enjoyable please do not hesitate to contact the manager on duty.
We appreciate all the feedback you have given us and will strive to improve for your future stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocala, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 8, 2013

This is the second time staying at this hotel.The staff is very friendly, the rooms are very clean and best of all they have a shuttle that takes you to the airport. For only five dollars a day, you can also keep your vehicle parked.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ariel M, Manager at Holiday Inn Express Orlando Airport, responded to this review, July 13, 2013
Thank you for taking the time out of your busy schedule. We really appreciate the wonderful comments you have posted and will share with our staff. Our hotel is very proud of its level of service, cleanliness and quality of its product. Your comments enable us to further improve our services and to surpass the very high standards our guests expect.
Once again many thanks for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Orlando Airport

Property: Holiday Inn Express Orlando Airport
Address: 7900 Conway Rd, Orlando, FL 32812-4000
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#109 Family Hotel in Orlando
#123 Romantic Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Orlando Airport 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Orlando International Airport. This first-class hotel is located just 1.5 miles to Orlando International Airport and offers free airport transfer shuttle service to all airlines. Easy access to major roadways and just minutes to Walt Disney World, Universal Studios, Sea World, Port Canaveral Cruise Ships, Kennedy Space Center, Cocoa Beach, Orlando Orange County Convention Center, Florida Mall and several shopping areas and restaurants. Close proximity to business areas including Lockheed Martin, Cessna, Flight Safety, Galaxy Aviation and Orlando Military facilities. Stay Smart and start your day with our complimentary Express Start breakfast bar including hot items and our signature hot cinnamon rolls. Spacious interior corridor oversized guest rooms all feature refrigerator, microwave, coffee maker and portable telephone. Both the business and leisure traveler can take advantage of free high speed Internet access throughout the hotel, free business center, free local telephone calls, free USA Today, outdoor swimming pool and fitness center. Our Tradeport meeting room is available to host your next meeting. We pride ourselves with outstanding customer service Stay Smart! Active Military and Government, Police and Fire Rescue rates available at this hotel. ... more   less 
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Also Known As:
Holiday Inn Express Orlando Airport Hotel Orlando
Orlando Holiday Inn

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