We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor service by staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Westgate Leisure Resort
Ranked #231 of 337 Hotels in Orlando
1 review
“Poor service by staff”
Reviewed June 1, 2013

Although the resort is in a great location, location is not the only thing necessary to have a great resort. I was excited and ver pleased with the fact that we were able to check in prior to the 4pm policy. I thought "great start to our son's birthday celebration. This was the only good thing to staying at Westgate. Upon arrival to the 3 bedroom condo, I noticed that the bathrooms were filthy, especially the tub. We had also invited friends, they checked into a 2 bedroom condo. They waited hours before they received service from front desk. They were asked to check out the following day. The upsetting part to this stay actually happened on Saturday while we were out. When I can back to our room there were a team cleaning out the room with our things in the garbage - they stated to me that we had checked out and they needed to clean the room. My son's cake and balloons were distroyed. When we called the front desk they apologized for the misunderstanding and stated that they were going to send a security guard to take pictures of the things that were broken. Needless to say, the security guard never arrived!!!
I will never go back to westgate!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MariaLRod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Leisure Resort, responded to this review, June 10, 2013
Thank you for your review. If you would like to discuss your stay further with us, please contact us at 1-800-217-5076.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

311 reviews from our community

Traveler rating
    102
    107
    52
    15
    35
See reviews for
186
35
6
22
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
West Palm Beach, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 30, 2013

We stayed here over Memorial Day weekend and everything was good. We had a large group and had 3 rooms. Everything was clean.
Kitchen was fully stocked, rooms were lightly cleaned by housekeeping each day (beds made, etc.) which was great.
No on-site shuttle to parks which was a negative
About 15-20 minutes from Disney parks
Nothing really close to walk to but a lot of shopping/restaurants within short driving distance
Nice pool area
Overall pretty quiet and well maintained
Would stay here again

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Leisure Resort, responded to this review, June 10, 2013
Thank you for your review of Westgate Leisure Resort. It's nice to read that you and your large group found the villas clean and fully stocked. As you found, we are located very close to the theme parks, shopping and dining. We look forward to being your vacation destination again when you're in Orlando!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
4 reviews
Reviewed May 29, 2013

We have stayed at this resort a couple of times before and it has always been great. We have had minor problems like not getting toilet paper when we had asked for it, but we went to the front desk and the problem was solved. They worked hard to correct the cable problem that we had. The beds were very comfortable and the air conditioning worked great. The pool area was very nice and clean. We did enjoy soaking our tired feet in the hot tub at night. This place is beautiful, quiet, and a great place to stay. We are planning to return next year.

Room Tip: this is a great, beautiful place to stay.
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gymmom56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Public Relations Manager at Westgate Leisure Resort, responded to this review, June 7, 2013
Thank you for taking the time to review Westgate Leisure Resort. It greatly pleases us that you have stayed with us before and that it has always been great. Our staff strives to provide great customer service, and we're glad that you received that. It's nice that you were able to enjoy the quiet location, the comfortable beds and our amenities. Please visit again with us soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 29, 2013

My wife and I recently went to Orlando and spent a week at Westgate Resort and what an awesome place it is. It is 1 mile from Disney. We had a the 1 bedroom suite but it sleeps 4 with a full kitchen, family room dining room and balcony complete with table, chairs and a lounger. Would have paid well over $150 a night at any comparable hotel. CHECK IT OUT.

Room Tip: We did not use the room service but if it is like the hotel it will be excellent. We stayed on the 6...
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank phils82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Leisure Resort, responded to this review, June 7, 2013
Thank you for sharing with us your review of Westgate Leisure Resort. We're thrilled that you enjoyed the location, close to all the theme parks, and the luxurious villa. It greatly pleases us that you found the resort "awesome". We hope to serve you again next time you're in Orlando!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 10, 2013

Although my family and I only stayed overnight; we wish we had booked this resort for our entire stay. We had a great nights' sleep. The place was clean and had everything you'd need. It was very family friendly. Our check out time was extended because we arrived at such a late hour and the most important thing was the hotel released the holding fee immediately after our check out. The staff was very professional. We'd definitely stay again. Thanks for some positive memories.
shire in New York. May 4, 2013

Room Tip: a comfortable bed makes all the difference
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shire219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Leisure Resort, responded to this review, June 10, 2013
Thank you so much for your review of Westgate Leisure Resort. It's fulfilling to know that you and your family were able to fully enjoy yourselves, from the great night's sleep to enjoying the many family friendly amenities. Our staff will be glad to know you recognized their professionalism. We would like to thank you for your glowing review, and we look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanover, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 21, 2013

My family and I have stayed in Disney resorts over 30 times! This is the WORST place we ever stayed! First clue was...no security check in! We drove right in, very strange we had to pass another place and go to the back to reach this one. Our room faced an ugly parking lot, when we opened the sliders to the patio, the smell was horrible! We were told the smell was due to a methane gas valve. The gas detector kept going on and off all night long. At about 11:00 p.m, several cars pulled up with many teenagers, they were carrying huka pipes and alcohol. They checked in all around us. People were coming and going over 50 kids!!! They were disruptive, loud, cursing, peeing in the parking lot, smoking right next to our room, we called security and they didn't take care of the problem. The security said " They are not listening to me" I could not believe this nightmare!! We kept calling and said you need to call the police! Our daughter was terrified and wanted us to leave, but we didn't know where we could go at 2:00 in the morning. The police finally came, 3 cruisers around 4:00 a. m. .We looked out the parking lot more than 10 cars filled with kids were exited the premises. I cannot believe 5 rooms were rented to underage kids for drinking and partying. Even more unbelievable was that it took over 4 hours for the resort to do anything about it! Do yourself a favor, NEVER stay at this place it is not a vacation you would want to remember. I will never stay at a Westgate property again for the rest of my life!!!

Room Tip: No rooms would be good!
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank lizmuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Leisure Resort, responded to this review, May 7, 2013
We regret that your visit with us was disrupted during your first night stay. We thought we had resolved the issue to your liking and made amends based on the feedback we received from several follow ups with a member from your party throughout the week. However, it is now apparent that we failed in that regard and for that we are truly sorry. We hope the additional gesture we extended to you and your future visit with us will give us the opportunity to provide the exceptionally customer service we are accustomed to giving and that you will have an exceptional vacation experience.
I would like to respond to your concerns with an explanation and personal apology. We did not have a methane gas issue on site, the smell you are referring to was not gas related. Instead the odor was from the County facilities on the property next door. We apologize that this disrupted your stay, and we are happy to report that the County rectified the problem. Please note that we do not rent to under aged children. Unfortunately, the adults who rented the suites invited unregistered guests to their suites. For an issue like this we have to rely on the police to trespass these guests. Although this was our first such incident, our security officer should have expedited the process in a more timely and informative manner, and for that we are truly sorry. We followed with the security officer and have implemented measures to prevent an occurrence.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 9, 2013

Luxuriously decorated spacious rooms. It was all Great value. The pool looks very nice. Great bathrooms! The beds were very comfortable. I would definitely stay there again and recommend anyone to stay there

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Luvdias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Leisure Resort, responded to this review, April 26, 2013
Thank you for your review of our resort. We are happy to hear that our suite decoration, amenities and spaciousness and our pool met your expectations and provided you with wonderful vacation memories. You look forward to your return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Orlando hotels
1.8 mi away
Westgate Blue Tree Resort
Westgate Blue Tree Resort
#237 of 337 in Orlando
79 reviews
4.5 mi away
Westgate Palace Resort
Westgate Palace Resort
#178 of 337 in Orlando
1,573 reviews
1.6 mi away
Legacy Vacation Resorts-Lake Buena Vista
Show Prices
Show Prices
Show Prices
2.4 mi away
Westgate Lakes Resort & Spa
0.2 mi away
WorldMark Kingstown Reef
WorldMark Kingstown Reef
#10 of 18 in Orlando
167 reviews
1.7 mi away
Blue Tree Resort at Lake Buena Vista
Show Prices
Show Prices
Show Prices

Been to Westgate Leisure Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Westgate Leisure Resort

Property: Westgate Leisure Resort
Address: 6950 Villa de Costa Dr, Orlando, FL 32821-7333
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#51 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Westgate Leisure Resort 3*
Number of rooms: 120
Official Description (provided by the hotel):
Westgate Leisure Resort located less than 10 minutes from Walt Disney World(R), Universal Orlando(R), a mile from SeaWorld and is close to International Drive, shopping and golf. Westgate Leisure Resort's lodging and accommodations offer spacious two bedroom villas. Each has a fully equipped kitchen, screened-in porch and washer/dryer. Amenities include two heated outdoor pools, whirlpool spas, exercise facility, sand volleyball, an arcade, and a mini-mart. Barbecue grills are located throughout the resort for your convenience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Hotels.com, Orbitz, Travelocity, Vacatia, Cancelon, TripOnline SA, Priceline, getaroom.com and HotelQuickly so you can book your Westgate Leisure Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Leisure Resorts Orlando Hotel Orlando
Westgate Leisure Hotel Orlando
Westgate Leisure Resort Orlando

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing