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“Not impressed”

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Westgate Leisure Resort
Ranked #226 of 338 Hotels in Orlando
Occoquan, Virginia
Level 4 Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Not impressed”
Reviewed February 27, 2013

I expected a much nicer resort. It was more of a refurbished economy hotel - small kitchen, small bathrooms, small bedrooms (king size bed barely fits in room), no ceiling fans in bedrooms, loud AC, small screened porch facing the parking lot. As far as cleanliness, I've been to cleaner places - the cleaning people just miss a lot of the little things. As far as room amenities, this is the first place I have ever been to that didn't have at least one free coffee kit. Overall, it's a low budget place. I wouldn't rush to go back here and if some place else was available on a timeshare trade, I would probably try some place else.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
2 Thank JerseyAJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Leisure Resort, responded to this review, June 26, 2013
Every time we receive a review from a guest we want to thank you for taking the time to do so, and we appreciate you providing us with your business. Our guests are always number one, and your responses make us want to work even harder to provide an exceptional experience for you. Thank you again and we hope you will visit us again, so that we can provide a greater experience.
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313 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Indianapolis, Indiana
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 21, 2013

We enjoyed our stay in our condo. The two bedrooms were small but very nice. It was nice that there was a bathroom for each bedroom. Staff very responsive to any request. Location was good. Close to Sea World and halfway between Disney parks and Universal parks. Resort felt very personal, unlike some of the bigger resorts. Did not like the patio facing the parking lot instead of the beautiful grounds. Nice to have a washer and dryer accessible in our unit. Ice machine on property was a nice surprise.

Room Tip: Enjoyed the room on the first level. Room 120, O building. Close to pool but not to close to hear t...
See more room tips
  • Stayed February 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank apat432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Leisure Resort, responded to this review, July 2, 2013
Thank you so much for your review. We are so thrilled that you enjoyed the location of our resort. We are pleased to read that you enjoyed our resort amenities and services. We hope that you will recommend us to family and friends. We are looking forward to seeing you again soon!
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Lebanon, Oh
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 12, 2013

Our 2 bedroom, 2 bath unit was very clean and quiet. It was relaxing and excellent location to areas we were interested in going. We enjoyed the patio/bacalony every evening. The kitchen had everything thing we needed for the few meals we fixed. The beds were very comfortable. Would recommend this resort to our friends.

  • Stayed February 2013, traveled with friends
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Helpful?
1 Thank Bee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Leisure Resort, responded to this review, March 14, 2013
Dear Bee D,
Thank you for your wonderful review of our resort. We are happy to know that we met your expectations by providing a clean, quite, well maintained, comfortable, and equipped suite. Please visit us again on your next trip to Orlando; we look forward to seeing you then.
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Eynon, Pennsylvania
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 19, 2013

We stayed here from December 23-30 2012 and were very disappointed. We used a trade thru II. We arrived prior to the 4pm check in time and were pleasantly surprised to find out our room was ready and we could check in early, that was the last good thing that happened.

We were given our room in Building L which is right across from the registration desk. We had a first floor room. All of this would have been great, had we not been given a handicap accessible room. The main reason we selected this resort was because it had 2 bathrooms for a one bedroom unit, well in a handicap accessible room the second bathroom is the handicap room so it is a roll in shower with no tub, no shower curtain no NOTHING. Other issue we had was the door to the unit only closed if you SLAMMED it. Well on the 4th day when the housekeeping staff came to do their "tidy up" they did not slam the door so when we got back from the parks that day our room was completely opened to anyone who would have wanted to venture in. This is NOT acceptable by any means. Also after the housekeeping "tidied up" up our room there were black shoe marks in the tub in the master bath and none of the beds were made and the garbage was not taken out, not exactly sure what was done while we were out. The week we spent there the temperatures were extremely cold, they were under a freeze warning every night and the thermostat in the room did not work. Also the washer and dryer are on the patio, which is really no big deal unless you leave something on the patio because the sprinklers are right there and your patio gets soaked (this obviously wont be a problem if you are not on the first floor). My other concern with this property is there is no security. The entire week no matter what time of day it was, when you drove in there was a sign at the security booth that the guard was patrolling, so basically anyone could come and go into this property as they chose. The property is also shared with an apartment complex that is not part of westgate, you need to drive through this property first before arriving at Westgate.

I have stayed at other Westgates in Orlando (towers, lakes and vacation villas) and in my mind this is the worst and does not live up to Westagte standards by any means.

The resort itself is located in a great location. It is very close to seaworld and universal. Disney is not too far away and there are a lot of shortcuts to get there (we travel to orlando twice a year and know all the shortcuts). The entrance is very dark though so sometimes its hard to see at night.

We currently starting to plan our next trip to orlando and will not even consider a westgate resort. My advise if you can find a different timeshare, go there!

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
6 Thank goofyfigment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Leisure Resort, responded to this review, January 31, 2013
Thank you for your review of our resort as it highlighted opportunities of us to be consistent with the service we provide. I am happy to hear that your experience at check-in was good and that you enjoyed the proximity of our resort to the area attractions. At Westgate Leisure Resort guest satisfaction is our highest priority. Therefore, I was disheartened that we did not meet your expectations or provide you with exceptional service during the rest of your stay. Furthermore, while we should have resolve these issues prior to you checking-in, I regret not having the opportunity to rectify the door, sprinkler and housekeeping issues during your stay. Please note, that we always have a security officer on property 24 hours every day, however the officers spend majority of their time patrolling to property. I apologize for the inconveniences you experienced during your stay and hope you will visit us again, so we can provide you with the exceptional service we are accustomed to giving.
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Kingston, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 3, 2013

We recently stayed @ the Westgate Leisure resort over Christmas holiday and it was an overall great experience. The staff was very friendly & accomidating. The room was clean & spacious. All appliances & furnature were modern,clean & in new condition. The grounds were quiet,relaxing & cleaned daily. Great heated pools. Cannot say enough good things about the location. About a 15min. drive to Universal & Disney. Less then 5min. drive to SeaWorld & Outlet shopping. Looking forward to staying here again.

  • Stayed December 2012, traveled with family
    • Value
    • Location
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Helpful?
2 Thank 1nightout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Leisure Resort, responded to this review, January 17, 2013
Dear 1nightout,
Thank you for your review of Westgate Leisure Resort. Guest satisfaction is our highest priority. Therefore, we are glad to hear that you enjoyed our clean, spacious, well equipped and well maintained suites; our amenities and our serene grounds. Westgate Leisure Resort prides itself on excellent customer service. Therefore, we are pleased that you acknowledged our staff and that you enjoyed our customer service. Thank you for staying with us and we look forward to your return visit during your next vacation to Orlando.
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Atlantic Beach ,Fl.
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 12, 2012

We throughly enjoy staying here at WESTGATE LEISURE. We paid for the smallest room which was 2BR 2 baths and 3 TV's. Enjoyed swimming laps in the small swimming pool in late afternoon before the small kids arrived from Disney World. Used the Jacuzzi and Gym every day.
While informing the front desk woman about my sighting a wild wolf/coyote near the lake a maintenance man stated; "We once had a wild bear crush our home's iron fence by standing tall, than putting all his weight on the fence." Everyone must realize there is always a battle for territory between developments and the original owners - WILD Animals.
Would recommend all visiting, to have a GPS in your vehicle for ease of traveling to all the many attractions in and around Disney World.

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
2 Thank willluvu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, Guest Relations Manager at Westgate Leisure Resort, responded to this review, December 19, 2012
Thank you for your feedback. We are very glad that your stay was satisfactory and that you enjoyed the amenities. We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 3, 2012

We stayed at the resort this past week and enjoyed it very much. The resort was exceptionally clean and recent updates to the resort are really great. The staff are very friendly. When you walk through the resort you see employees with "happy faces". The rooms and grounds are very very nice. The resort is very close to all major parks and great places to eat. Go there for your stay; you will really enjoy.

Room Tip: Rooms are big and very clean
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  • Stayed October 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank rlshepa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestgateGuestRels, General Manager at Westgate Leisure Resort, responded to this review, November 6, 2012
Dear rlshepa, Thank you for your review of Westgate Leisure Resort. We are very pleased that you enjoyed our updated amenities, quality of our suites and wonderful Orlando location. We pride ourselves on the quality of service provided by our responsive, helpful, informative and friendly team members. Thus, we are honored that you recognized our team members. Thank you for staying with us and we look forward to your return visit during your next vacation to Orlando.
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Additional Information about Westgate Leisure Resort

Property: Westgate Leisure Resort
Address: 6950 Villa de Costa Dr, Orlando, FL 32821-7333
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#51 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Westgate Leisure Resort 3*
Number of rooms: 120
Official Description (provided by the hotel):
Westgate Leisure Resort located less than 10 minutes from Walt Disney World(R), Universal Orlando(R), a mile from SeaWorld and is close to International Drive, shopping and golf. Westgate Leisure Resort's lodging and accommodations offer spacious two bedroom villas. Each has a fully equipped kitchen, screened-in porch and washer/dryer. Amenities include two heated outdoor pools, whirlpool spas, exercise facility, sand volleyball, an arcade, and a mini-mart. Barbecue grills are located throughout the resort for your convenience. ... more   less 
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Also Known As:
Westgate Leisure Resorts Orlando Hotel Orlando
Westgate Leisure Hotel Orlando
Westgate Leisure Resort Orlando

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