Upon arrival, our room was not ready. The employee at the counter was rude and coughing all over my credit card and talking to what seemed like friends on the phone. They upgraded us to a Junior Suite to compensate. I thought, "Okay! That's great!" I was wrong. They told us there was a hot tub in the room which would've been great had it not been dirty and broken. The bed was like sleeping on a brick. The second night, I got out of the shower, grabbed a towel, only to find a bug crawling all over the towel. I took the towel with the bug down to the front desk. The employee informed me there was nothing she could do for me because she was not a manager, nor would a manager be in until the morning. She also told me not to talk to certain managers because they would just argue with me and yell. In the morning, I went to check out and the employee who was there told me her was only a manager on duty (basically the person who has worked there the longest) and he could not do anything for me. He barely spoke English. I was told I had to wait until the next day to speak to an actual manager.
I was not the only person who had bug and dirt complaints. There was a couple from England staying there on their honeymoon who had to be moved 3 times because of bugs. They were also told by management that if they didn't like all the ants down by the pool, he [the manager] would "collect a bunch of ants and put them in his bed."
Very poor customer service. Had to have HotWire.com refund my money because the hotel would not even speak to me about my stay.
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- Also Known As:
- Monumental Movieland Orlando
- Monumental Movieland Hotel Orlando
- Best Western Orlando
- Orlando Best Western
- Best Western Movieland Orlando